The Riviera Palm Springs, a Tribute Portfolio Resort
What We Love
- Super-speedy room service
- Well-edited design
- Free in-room WiFi
- Monochromatic interiors electrified with fuchsia and orange accents
What To Know
- Check schedule for conferences and festivals, as the hotel is home to wild gatherings from time to time
- Newly remodeled, midcentury-inspired Chiki Bar is heaven for sunbathers and tiki enthusiasts
- Property is dog-friendly
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Built in 1959, this vast resort retains its opulent, Old Hollywood glamour. There’s nothing understated about the elegance here; it’s all about over-the-top, luxurious details with a brassy Las Vegas feel. Pull into the driveway (with the top down, of course) and you’ll be greeted by massive mirrored pillars and giant windows that look into the neon-orange-lit lobby. Don’t waste any time before heading down to the pools, which are flanked by bikini-clad guests, firepits, palm trees and sweeping views of the mountains in the background. Relax in a private cabana and you’ll understand why the Rat Pack kept coming back. While the common areas around the resort may be all outsize ornamentation, mirrored surfaces, and bigger-than-life baubles, guest rooms are delightfully understated. Midcentury lamps, plush pillow-top beds, and marble bathrooms provide a relaxing retreat from the lively scene outside. After shooting some pool in the hotel’s huge lobby area, book a treatment at SpaTerre, where an appointment in one of the new treatment rooms grants you access to the 11,000-square-foot spa, with its free-form pools, private steam rooms, and plunge pools. Then book dinner at Circa 59, where you’ll find contemporary American classics made with local Coachella Valley produce.
In the Area
Start the morning with a hike up to Tahquitz Canyon or the Seven Sisters Waterfall at Indian Canyons. Once you’ve worked up an appetite, go to local favorite Cheeky’s for brunch; you’ll find banging breakfast items alongside some of the best Bloody Marys around. After you’ve fueled up, take a design and architecture tour with Palm Springs Modern Tours; you’ll see masterpieces by Albert Frey, Richard Neutra and John Lautner. If you’re looking for a date while you’re in the desert…head out to Shields Date Garden, where you can cool off with one of their famous date shakes while gazing out at the trees.
How to Get There
All the other bad reviews prompted me to write my review because although I believe their experience I believe that people in general are more inclined to complain and write a review when they have a negative experience than when they have positive experience which is usually when people have a good time and continue to go about their days, and that's not fair for the resort and the staff who are so nice and work hard to maintain this spot. I & my friends were here for a weekend and we had a great experience from check-in to check-out. The gentleman checking me in was very nice and helpful, I asked for later check out time so that I could go to my spa appointment and have a bit time to shower before checking out and he granted that easily-no problem at all, not only for my room but for my friends'. The food at the cafe was reasonably priced which was a nice surprise, usually resort/hotel restaurants charge crazy price like at least $20 for a simple dish and cafe palmetto was charging the regular price you would get going to any restaurant. All the staff I met whether at the pool, the towel staff, the cafe host, hostess and servers were all nice, friendly and very polite especially our server Johny who also gave us a complimentary dessert which made our night. The soleil pool is also nice good size and I like that they have a DJ so you could chill at the pool all day without having to find something to do and there's also a jacuzzi for that night time relaxation. Ron was our server at the pool and he was super attentive, friendly, and efficient. Any tip he got he definitely earned it, even when you leave your seat he would still come find you in the pool to serve you your drink. Other servers were attentive as well, they always come around to check that we're good in case we need anything so you don't have to fire a flare gun just go get the server's attention like at some places. The room was big and spacious with a really nice bath tub and two vanity mirrors and separate toilet/shower room within the bathroom, which as group of girls, we are grateful. We also met Mike-one of the owners I believe who although it was just a brief time seemed nice and really cared about the property. Only a few things I'd say the resort could improve. One is more security protocol as currently anyone without room keys can just walk into the building which the guest rooms are in, and another thing is maybe the AC is a little outdated. Overall we enjoyed our time here and would come back in the future if given the opportunities.
My friend and I decided to get out of town and try this hotel. When we arrived there was a line at check in. I understand this is to be expected most of the time when checking in. I noticed the other guests that were checking in were offered a beverage unfortunately I was not. Once we got settled in we decided to check out the pool. Every chair was taken or had something placed on the chair as if it were taken. I asked an employee if there was anything they could do to help but no luck. This was a little disappointing since most people were in the pool already and never even used the chair they placed 1 item on to reserve. After being in the pool a majority of the day we decided to head back to the room. The entire time we were in the room all we heard were loud footsteps above us. Not only was it impossible to take a nap but being in the room was unbearable. Once the guests above us went left the room we were woken up a 2:30am by their constant footsteps again. This lasted for about an hour which means we were up for an hour. Lastly, we were woken up again at 7am by them yet again. Ultimately, we barely got any sleep. Prior to leaving the hotel I called the front desk to ask for a few bottles of water. The front desk agent said they would be delivered. Ten minutes later he called back and said they no longer offered this service. I explained how I had a few bottles delivered just yesterday. He said the hotels policy had changed since then.
My boyfriend and I were having a weekend away to celebrate my birthday and relax on June 1st- June 2nd, 2019. We arrived early as check in time is 4pm but when we arrived at check-in the reservation was under the wrong name and it was the wrong type of room that my boyfriend did not reserve. He booked a king for 1 night and they gave us two doubles. We had a little back and forth and left thinking that things were changed such as his name on the reservation and the type of room. We ended up going to the pool while we waited for our room. Turns out, we get a call to let us know that our room is ready. We get the key and it was the room that we did not reserve, the two double beds. Then, we went back to the desk and the woman we were dealing with was no longer there so we spoke with a man named Andrew. He told us the reservation was still under the wrong name and that there was no rooms available at the location with a king and he was giving us total lip service. After some firm back and forth and then my boyfriend discussing to get a full refund, magically they found a room with a king. Andrew gave us a $40 credit for the mistake about our room, which covers the "resort" fee. This place is not a resort. It has 2 pools, a restaurant, and some cool artwork but not a resort. We got the room keys and it turned out be exactly what we had ordered. The hotel is a bit dated as well as the rooms but a decently comfortable bed. The room wasn't perfect as there was chips on the walls, stains in the carpet, drainage in my sink in the bathroom was not great and thin walls as we can hear people outside our door and sounds from the next room over. Finally, things were looking better! Then, the next day we were checking out and we go to close our tab. We check out with Andrew and magically he forgot about all that was dealt with the other day. He said, "How would you like to pay for the $40 resort fee?" and I look to my boyfriend and we were both annoyed. He claimed, he didn't recall giving us a credit but we were firm and received it. That is not good customer service and always get something written down when offered any type of credit. We ended up leaving after check out and both discussed that we will not be returning to this hotel again when we do return to Palm Springs. Palm Springs is a lot of fun but there are so many other options to stay!
The hotel is entirely average; average service, average rooms and a dated facility. The web picture are lovely, but the property is just average. Rooms are dated a bit and both pool areas lack anything special. As a tribute property there is nothing special nor destination oriented for this property. Falling under the Marriott brand may help fill these average rooms. The front desk staff was lovely.
All of the guest areas need work. The cabanas have broken, falling curtains, fans with broken blades, the pool deck is filthy. Food is not picked up and trash is everywhere. I know the housekeeping staff is pressed for time. But it is maintenance that is an issue. The floor carpet in my room was stiff with age and needed cleaning. There was confetti papers under the couch and the bed. The linens in the bathroom had dried, yellow stains. The curtains are old and filthy. I stayed here one night. I would have checked out had it been two.this hotel was a ridiculous disappointment. There are plenty of people here working the areas, doing very little. Management here has to be incompetent, without direction or focus. Find someplace else. The best places in this establishment were outside lawn areas. The food in the cafe was nice, but over priced. The attentiveness of staff to guests was decent. However the condition of the facilities guests use is subpar, even for a hotel off a highway on the way to another destination. A roadside motel would have provided a better stay.