Kimpton The Rowan Palm Springs
What We Love
- Schmoozing at the trademark Kimpton wine happy hour
- Cruising around Palm Springs on a complimentary bike (from San Francisco-based bike brand PUBLIC, no less)
- The hotel is superlatively pet friendly
What To Know
- There’s no spa, but you can book a treatment in your room
- There’s a daily resort fee of $35, which includes valet parking
- The pool can get crowded
Palm Springs’ downtown has been undergoing major redevelopment, and the Kimpton anchors the new look with considerable panache. The hotel goes back to Palm Springs’ mid-century heyday, getting creative with concrete and glass and making a huge effort to make the rooms as breezy and light-filled as possible. Each has a floor-to-ceiling window, most looking out onto the San Jacinto Mountains and the desert (and the view from the corner suites is truly spectacular). Still new on the scene, the hotel is already making a social splash, with its rooftop pool—how can this be the first in Palm Springs?!—filling up with guests and locals, sipping on the top-notch cocktails from the High Bar. Yes, we’ll have a frozen Aperol Spritz…or should we make it three? 4 Saints, the fine dining restaurant, is drawing crowds, too; reserve in advance for a dinner of exquisite Mediterranean-inspired small plates, made for sharing, and laden with seasonal produce.
In the Area
The Kimpton’s within walking distance of all sorts of restaurants and bars, plus the convention center – its location is hard to beat. The excellent Brickworks is a block away; stop in here for wood-fired pizzas with superior toppings like black pepper honey, crispy bacon and smoked gouda. Romantics will want to book a table at Pomme Frite, a Belgian bistro with fabulous mussels and lots of California wines by the glass. Outdoorsy types should reserve a day for a hike in Indian Canyons, home to rock art, waterfalls and stunning desert scenery. Indoors types will prefer the Palm Springs Art Museum, a gem of a museum that displays its strong ties to the area through a collection of relevant and stimulating work.
How to Get There
My girlfriend and I stayed for 2 nights during Coachella weekend. This was my second time staying at the Kimpton brand and I had done all of my research regarding resort fees and whatnot. From the pictures, we were very excited about the stay.
Upon arrival, we immediately took advantage of the included valet service. The valet team is perfect - very kind and helpful. We then proceeded to check in to the hotel. I noticed the employee checking us in was new - he didn't acknowledge my IHG elite status and I had to remind him about the "raid the bar" credit. I don't care about the status acknowledgment, but I felt annoyed because he remembered to give us the coupon for the $30 spa credit (massage prices are $150+ here) but conveniently forgot the free stuff.
We went into the room and I immediately knew something was off. The room was not located on a high floor and it was near an elevator (personal preferences I had specified with my account) AND it did not have a balcony (I had confirmed a room upgrade earlier that morning). We returned to the front desk and he apologized for the mix-up and we proceeded to the correct room. Yay!
The room itself is great, but slightly underwhelming. The previous Kimpton I had stayed at had an amazing executive room, but this one did not have a separate living space.
Next morning, we took a look at the rooftop pool. Staff was courteous and very friendly. The pool is 3.5 feet deep with abundant chairs and cabanas. We had a great experience.
Fast forward to checking out, the process was smooth and the valet team was great as always. I received the bill in an email and noticed the "raid the bar" credit was applied to a beverage but not to a snack. I questioned this as the previous Kimpton I had stayed at stated anything could be taken. This was later corrected and the full $10 was refunded. I'm not sure if the credit can officially be applied to snacks, but I'll definitely be asking at check-in every time from now on!
Would I come back? It's hard to say with the high price tag here. I believe this Kimpton has a few things it still needs to work on including staff training and noise control. Overall, patience is required with this new Kimpton property!
Stayed here with my wife for one night while traveling on our anniversary. Love this spot. Beautiful rooms especially the rooms with balcony. Large Japanese style tubs are amazing. Close to tons of restaurants and shops. We also went and checked out palm canyon which was beautiful! Will definitely stay here again
We had an otherwise epic trip to Palm Springs until we stopped at the much buzzed about rooftop bar at the Rowan hotel. We were with one other couple and initially stopped by at around 6:30 but there were very few people about so decided to come back after dinner across the way at LuLu's. When we returned a few hours later, the wind had picked up and was so bad that it drove us to the inside bar. We were bummed; the waitstaff outside were all friendly and looking for something to do. Plus the sofas and general theme outside was far superior to the inside.
The bartender, Sean, had literally one other couple to wait on but somehow managed to spend about 10 minutes doing everything he could around the bar before even acknowledging us and despite our periodic attempts to get his attention. When finally came to take our order, he acted as though he was doing us an enormous favor, making us repeat ourselves and not looking us in the eyes while we ordered as though we were unwelcome. Our drinks were effortless; wine and beer and one cocktail, but you'd think we'd asked him to bake us a cake and light it on fire while standing on his head. He then managed to then ignore us for another 40 minutes before we managed to get someone else to take our repeat order. We never knew what his problem was but headed to Melvyn's to salvage the evening and not end on such a sour note. Hopefully next time there will be no wind, and no Sean.
My husband and I stayed at this hotel this past weekend and we were not at all pleased. Mostly our displeasure came from the noisy room that we were supposedly “upgraded” to at checkin. The room was loud in that you could hear every time our neighbor ran water or took a shower. Also, the air conditioning unit was so loud on the third night that it kept us up till 2 in the morning, even after numerous complaints. In the bathroom, our toilet was loose from the wall, so every time it was used it felt as though it would break underneath you. Finally, the dine in and breakfast menus were extremely limited.
We have stayed at other Kimpton's in the past in Portland Oregon and NYC, and the Rowan in Palm Springs cost us the most and was our worst experience with the brand. At check out, the manager did not seem to take our complaints all that seriously claiming that the hotel was 15 months old and therefore still working out the kinks. While he did compensate for the $45 resort fee each night, he was less than understanding that we got very little sleep in his hotel. For almost $700 a night, this was a very disappointing experience. Not sure we will be back.
Excellent rooftop pool and bar. Great food. Perfect location for experiencing Palm Springs and surrounding areas. We travelled from here to Coachella and it toon around 45 mins to an hour each day. Far more pleasant staying here than in Indio itself.