Hard Rock Hotel Palm Springs
What We Love
- You can have DJ equipment or electric guitars delivered to your room
- Vegas-style party scene by the pool
- Blackout curtains help you sleep off a wild night out
What To Know
- Reserve pool cabanas in advance on the weekends
- Best for those looking for a party
- Not a good fit for families
- The property completed a full renovation in 2013
- A $30 plus tax resort fee per night will be collected at the Jetsetter checkout
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Palm Springs has long been a getaway for Hollywood starlets and rock-and-rollers. And the Hard Rock aims to keep that hard partying going. Huge murals of David Bowie and a towering arch of vintage speakers greet you after your free ride from the airport in a blinged-out Escalade. The oversize royal purple guestrooms have graphic botanical murals that wrap from the walls down to the carpets, and photographs of concert crowds serve as a rapt audience when you rock out on a cherry-red Fender Strat, which can be delivered to your room 24/7. The party is rocking outside as well, with a Vegas-style pool scene complete with DJs, cabanas and cocktails. Fuel up on farm-to-table fare in the restaurant, and then escape from it all with a massage in the resort’s Rock Spa.
In the Area
Architects including Albert Frey, Richard Neutra and John Lautner created Midcentury Modern architecture in the Coachella Valley, and Palm Springs Modern Tours offers engaging (and encyclopedic) trips to check out the masterpieces (760-318-6118; PSModernTours@aol.com). Getting too hot by the pool? It’s usually about 30 degrees cooler at the top of the Palm Springs Aerial Tramway (in winter it even snows). There are trails for hiking or, conditions permitting, snowshoeing. Looking for more nature? Visit an oasis, spot a coyote, climb a rock or just hike your cares away at Joshua Tree National Park or, closer, Tahquitz Canyon and Indian Canyons. Palm Springs is one of America’s premier destinations for gay and lesbian travelers; the gay nightlife district is centered on East Arenas Road, about two miles away.
How to Get There
Looked forward to this trip. Called for the complementary shuttle to pick me up. I got recorded message that no one was available. When I arrived via taxi the clerk had no answer as to why the shuttle was unavailable. He quoted the wrong rates for my room & I showed him my reservation with rates outlined & total charges. He told me my plan included free breakfast. The next morning the person I spoke with informed me there was no breakfast available. She said the restaurant was closed during the week. She offered pastries & coffee in the lobby. What I found was week old plain wrap donuts & terrible coffee. I declined. We did not have housekeeping despite being gone all day. The person behind the desk told me I needed to make an appointment to have housekeeping clean the room. So I made an appointment for the next day. The jacuzzi was not operational during our stay, a huge disappointment to me. The carpeting was absolutely filthy throughout the entire hotel. The valet was very slow fetching my friend's car. The lounge they recommended for a leisurely drink was a dive bar. Please do not stay @ this hotel. There is so much to choose from in Palm Springs. This is not the right place.
The hotel management sold out its booked guests by renting out the pool area to an outside business while I was there. There was no advance warning when I made the reservation. I had to pay $20 to the venue organizers to use the pool even though I was staying at the hotel and being charged a daily resort fee. I was at the pool and told I would have to move to another place. I angrily left and never returned.
The hotel restaurant seems to be closed more than open. The food service at the bar was delayed, my charges inaccurate and the bartenders inattentive and unresponsive to requests. The bartenders are among the worst performing in the industry, from my experience.
I now despise this hotel and would never return here under any circumstances!
We stayed here for Halloween and Gay Pride and could not ask for a better location. The staff, especially Lucita were amazing. Every staff member we encountered was professional, efficient, and polite. Be aware that they charge a "resort fee" when you check in even though we had paid in full. This was irritating but common in Palm Springs. I was not happy with the additional charges and spoke wit Lucita about it. She was gracious and professional and split the fee with us. During the conversation, she asked why we were in town and I mentioned my birthday. When we return to our room she had sent champagne and a sweet note. Kudos to the staff and thanks!