Hard Rock Hotel Palm Springs
What We Love
- You can have DJ equipment or electric guitars delivered to your room
- Vegas-style party scene by the pool
- Blackout curtains help you sleep off a wild night out
What To Know
- Reserve pool cabanas in advance on the weekends
- Best for those looking for a party
- Not a good fit for families
- The property completed a full renovation in 2013
- A $30 plus tax resort fee per night will be collected at the Jetsetter checkout
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Palm Springs has long been a getaway for Hollywood starlets and rock-and-rollers. And the Hard Rock aims to keep that hard partying going. Huge murals of David Bowie and a towering arch of vintage speakers greet you after your free ride from the airport in a blinged-out Escalade. The oversize royal purple guestrooms have graphic botanical murals that wrap from the walls down to the carpets, and photographs of concert crowds serve as a rapt audience when you rock out on a cherry-red Fender Strat, which can be delivered to your room 24/7. The party is rocking outside as well, with a Vegas-style pool scene complete with DJs, cabanas and cocktails. Fuel up on farm-to-table fare in the restaurant, and then escape from it all with a massage in the resort’s Rock Spa.
In the Area
Architects including Albert Frey, Richard Neutra and John Lautner created Midcentury Modern architecture in the Coachella Valley, and Palm Springs Modern Tours offers engaging (and encyclopedic) trips to check out the masterpieces (760-318-6118; PSModernTours@aol.com). Getting too hot by the pool? It’s usually about 30 degrees cooler at the top of the Palm Springs Aerial Tramway (in winter it even snows). There are trails for hiking or, conditions permitting, snowshoeing. Looking for more nature? Visit an oasis, spot a coyote, climb a rock or just hike your cares away at Joshua Tree National Park or, closer, Tahquitz Canyon and Indian Canyons. Palm Springs is one of America’s premier destinations for gay and lesbian travelers; the gay nightlife district is centered on East Arenas Road, about two miles away.
How to Get There
Not sure where to start...it was the Hard Rock Hotel up until a few months ago when it reverted back to the Hotel Zoso after some legal squabble.
First the good:
It's in an amazing spot in Palm Springs and walking distance to several great museums (Art & Architecture) and a ton of restaurants, great dessert places and fun quirky shops. The rooms are very large and ours had a big balcony overlooking the pool and the mountains - very beautiful. The Valets were super friendly and helpful when it came to where to go to eat or places to hang out.
Not so good:
The hotel doesn't have a soul, is the best way to put it..or maybe an identity. You can tell that it was a Hard Rock by the colors and shadow boxes lining the walls, but the current owner has decided to leave the boxes up and put $2 posters of Palm Springs scenery or long dead celebrities in them...odd. The colors and decorating looks old and worn and the conference/party rooms don't look like they have been used since the HR left. When you walk around the second floor it feels drearily empty and there are a set of roped off & not working escalators leading to the unused basement floor (more conference rooms I think). Not very welcoming.
The cost...still not cheap and they zing you if you so much as touch the minibar - the fridge has sensors built into it so if you pick up a candy to look at the nutritional panel you just bought it. Not a fan of that. The room size and hotel location are worth something, but I had hoped to pay a bit less given that it was June in the desert. Also, a resort fee??? Really? A pool in the middle does not a resort make. While many hotels are abandoning their resort fees, Zoso tacked on $30 a night - keep that in mind when you are booking and comparison shopping other hotels. Hey, if you are actually a resort with golf and tennis, then I am fine with it, but here it feels like just another way to jack the room rate without "raising" the advertised price. Lastly, the staff seem tired and beaten down or, they, like us, are confused about the identity and the direction of the hotel.
Bottom line is I would give them another chance because of the rooms and the location. To be able to walk to most areas of interest is a huge bonus, but I do hope that the next time I am back they've breathed character back into this exhausted hotel.
Valet was efficient, the lobby was inviting and quick check in. The room was clean and spacious. The pool area was good and great entertainment. Overall a good experience and a perfect spot to all shopping.
I stayed at this property in June which is typically a quiet and relaxing time in Palm Springs, however, very different experience at Zoso. I don’t mind a party atmosphere as long as the property is maintained cleaned. I chose this location because is centrally locates after all. On Saturday, I went to the pool at 8am which was when the pool su suppose to open. However, it looked like a fraternity house. Garbage every where. Empty glass bottle, sticky floor, food on the floor, dirty seats, etc. They had a music event the night before, but no one had bothered to clean. I went to the front desk and asked about it. They said that the would get someone to clean, but an hour later no one had come. It looked as a motel 6 during spring break after a fraternity party. Again, the lack of responsibility from the staff is unheard of. Also, when I checked in the front desk girl was rude and had no sense of customer service. If this hotel does improves their customer service and cleanliness, they will not last...unless they want to become a poorly ran motel 6 with 4 star hotel prices.
Last time we were in Palm Springs we stayed at this hotel and it was wonderful this time was terrible. The pool was unavailable due to a public pool party that over took the whole area while it was on the noise in our room was unbelievable as we had paid more for a mountain view room really all I could see was people partying with empty bottles and loud music for the whole day I had to leave the hotel as it was unbearable. Management should advise people of such events as we actually came to the hotel to rest and lay around the pool.
Stayed here for Stagecoach last weekend and I still can't believe I was able to find such a great deal on one of the busiest weekends of the year. I wasn't sure what to expect since it was one of the cheaper options that wasn't a motel, but I was pleasantly surprised.
What really stuck out was the staff. Everyone here was so friendly! Excellent customer service experience all around--from the front desk, to the pool, and even the valet.
Couple added bonuses: 1) the pool party, which was free for hotel guests. Nothing too crazy, which I'm not complaining about but definitely fun vibes, and 2) the fruit-infused water at the front desk. Sounds funny to say but it was SO refreshing! (Okay, maybe I was just really dehydrated from that desert heat, haha.)
My only complaint was that the rooms didn't feel super-clean like hotels usually do when you first check in. There was some trash on the floor which was kind of weird because it was right in the middle of the room, so I'm not sure how that was missed. It made me a little uneasy but nothing major enough to alert front desk.
I would definitely stay here again! It's right in the heart of downtown so there's a lot to do and most importantly, plenty of places to eat!!