4.0
Very Good 1313 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at Renaissance Indian Wells Resort & Spa in Indian Wells, you’ll be next to a golf course and close to Indian Wells Tennis Garden and Living Desert Zoo and Gardens. This 4-star resort is within close proximity of The Gardens on El Paseo and Desert Holocaust Memorial.

Rooms

Make yourself at home in one of the 560 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find outdoor tennis courts, a health club, and an outdoor pool. This resort also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.

Food & Drink

Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Indian Wells? This resort has 60862 square feet (5654 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Renaissance Indian Wells Resort & Spa
44400 Indian Wells Ln
Indian Wells, CA 92210 United States

Reviews

4.0 Very Good 1313 Reviews
Love this place
Reviewed 2 days ago

My family and I had a great time in the resort. Everyone was sp gracious and kind from cleaning staff to servers. The hotel is clean and tbe rooms very comfortable. The pool is awesome absolutely awesome and heated.

Management fails to deliver!
Reviewed 5 days ago

My family and I stayed over Veterans Day weekend. (Sat-Tues) we are Marriott Platinum Elite members which at most resorts entitles us to an upgrade (if available and complimentary breakfast which at this hotel was dine in only and an upgrade for hot food). We ended up paying extra for a room upgrade when we booked our room to give us some extra space with our kids. Check in went smoothly, the corner room was spacious, view could have been great if the brick outside our windows weren’t covered in spider webs and spiders crawling around. The room was filthy, stains on the walls, ripped wallpaper, torn chair cushions and a clogged drain. We checked in at night and most of this wasn’t visible until we woke up. I called and asked for a new room. 3 hours later our new room which was promised to be nicer that our current one was ready. We were about to head out to dinner when they told us we could make the switch, but before packing everything to move rooms I wanted to make sure the room was indeed in better condition. The manager of Housekeeping escorted me to the room and it was so disappointing. It was a major downgrade and a view of a rock roof top. He admitted my current room was nicer, apologized for essentially wasting 3 hours of my day and offered us a complimentary nights stay and a bottle of wine (all this was taking place on our wedding anniversary) I accepted and the next night we did receive a bottle of wine which was a very kind gesture, he absolutely went out of his way and delivered as best he could. Bottom line the hotel is in desperate need of a renovation. The complimentary nights stay on the other hand is still TBD. I inquired as we checked out about how I would be seeing the charges reversed and was told by the Housekeeping manager that the Front Desk Manager (Lina, I believe or a name similar) would take care of it. I called on Wednesday the day after our trip to inquire about our complimentary night, the man at the front desk said he’s relay the message and someone would call me. Well here we are a month later and zero follow up from Managament. Please, don’t promise me something and then not fulfill your obligation or at least call me back.

Beautiful Place
Reviewed 2 weeks ago

My husband and I took a 3 day getaway to the area and stayed here because of the huge heated pool. This hotel is beautiful, clean and well maintained, the pools and hot spas are wonderful, the 4 or so onsite restaurants are all good and convenient, the grounds are gorgeous, the views are amazing, the area is beautiful, and the rooms are great! A good value for all the amenities!

Overall Well Done
Reviewed 2 weeks ago

Was here for a large conference. So I did not experience most of the amenities except the pool and golf. The rooms are pretty spacious with plenty of room for 2. The pool is nice and the golf is good for a resort facility.
Having done a lot of conferences and having eaten a lot of bad chicken dishes I will say the food and service at this hotel was better than most. It is not easy to take care of a few hundred people a day I would say they tried to put some thought into the meals rather than just making sure they had enough plates and do the bare minimum.
Service throughout the hotel was friendly and efficient. My only complaint was that they did not seem to expect the pre dinner rush at the lobby bar on a couple of occasions. Tough to staff for a one hour onslaught I know. But you have to expect that there is going to be a rush pre dinner and 2 bartenders could not keep up.

Overall Lacking customer service
Reviewed 4 weeks ago

The resort is in a nice area with a great outdoor space and access to an amazing golf course but the customer service is lacking at the restaurants. One day of our stay - they never came to clean our room or freshen the towels. The most positive part of our stay were the wait staff at the pool bar