Renaissance Indian Wells Resort & Spa
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
When you stay at Renaissance Indian Wells Resort & Spa in Indian Wells, you’ll be next to a golf course and close to Indian Wells Tennis Garden and Living Desert Zoo and Gardens. This 4-star resort is within close proximity of The Gardens on El Paseo and Desert Holocaust Memorial.
Make yourself at home in one of the 560 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find outdoor tennis courts, a health club, and an outdoor pool. This resort also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Indian Wells? This resort has 60862 square feet (5654 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
Started off rough. Check in was great and rep gave us great information about the hotel. We get to our room on the 5th floor, I think it was 5001, and that's where the problem started. I walked in the bathroom and something seemed off...well it was a handicap room. I called guest services and confirmed that it was and I told her that I did not request this room type. She went on to say that they didn't have anymore king rooms available and offered us a double room or we could pay to upgrade to a different category king room. This was unacceptable. Needless to say, they found us a standard king room that was more suitable, 5107. When we went down to get new keys the manager, Ashley, seemed to be a little rude. Room had great views of the golf course and mountains. The bathroom plumbing was an issue - made loud noises and tub doesn't drain properly so while take a shower you're standing ankle deep in water. There is plenty of garage parking that was conveniently located to our room. Not worth paying for valet on top of the resort fees. Walls are paper thin as we had to listen to the folks in the room next door playing Pictionary until about 11:30 pm which only stopped then because we called guest services and complained about them being so loud. Overall, it's a nice property, decent food and we would stay again.
As I checked in I was explaining the purpose of the trip. 4 ladies who had been friends for 32 years were having an annual trip to celebrate their 50th birthdays. The agent quickly noticed we only had one bed...and was happy to make changes to accommodate the 4 of us in one room (a slumber-party). The staff was very personal and treated us wonderful through the whole stay. We reserved VIP chairs poolside (which we highly recommend) - and comes with a server, bottled water, and the freedom to roam around without fear of loosing your seat. Felt like a queen. The room was wonderfully decorated and perfectly sized. Parking was free or was included in the resort fee.
The lobby staircase and pool are highlights of this hotel along with good restaurants and meeting facilities. The pool is very large and there’s a sandy beach too. Plenty of umbrellas if you are trying to avoid sun. There doesn’t appear to be much to do other than golf in walking distance from the hotel. So plan your trip accordingly and use transportation to take you to outside venues. We had our meeting in the Crystal ballrooms with food provided to our group in the Stir room.
Horrifically rude staff, filthy public areas, rooms with dilapidated furniture, cobwebs choked with dust that have probably been there for weeks or months, and "mystery stains" on the furniture. Absolutely abhorrent.
My stay started with the bell staff who I walked right by as they not even help you with bags because they're too busy on their phones and having conversation, the bellman didn't even hold open the door. With the front desk, I spent about 6 minutes in line, and less than a minute checking in, the agent offered zero conversation or pleasant interaction. When the woman handed me my keys, I asked where it was. When she said it was on the motor court. I simply asked if a quieter room was possible. She just replied "No. We're sold out. Have a nice day." End of conversation. At 4pm there was no way in hell this was the last room in the hotel, especially since I was technically a walk from another hotel. I had zero issue with being a walk, but I had no idea the hotel would be this bad. I entered into dilapidated room with nasty carpet, outdated and dilapidated furniture, cobwebs, and "mystery stains" on the ottomans. To date, I don't think I've ever been in a dirtier room out of all the Marriott properties I've stayed at. Calling At Your Service you'll probably be on wait for 2-3 minutes to get a 10 second answer. The phone agents sound like they're reading every line off a script and have no idea. After several miserable days I checked-out and the front desk agent didn't even ask how the stay was, or if she could be of further assistance. Just awful. Stay anywhere else in the valley but here.
The food was a disappointment. At the time of booking, I requested a room closer to the elevators that is more conducive to my wife’s medical condition. When we checked in, we were assigned a room that is arguably the farthest away from the elevators.