Hyatt Regency Indian Wells Resort & Spa
What We Love
- A tranquil setting amid a thousand palm trees
- Lantana’s top-notch service and tasty California cuisine
- Multiple outdoor recreation options, including golf, tennis, swimming, bikes and bocce
- The hotel was renovated in September 2012
What To Know
- A $23 resort fee plus tax per night will be collected at the Jetsetter checkout
- Triple-digit temps during the summer months make it tough to do anything outside; winter nights can get surprisingly cool (it sometimes dips into the 20s)
- Get ready to walk: The Hyatt Regency is a sprawling resort. While golf carts are available, some spaces are pedestrians-only
- There are not a lot of dining options at the resort (one restaurant, one poolside café, one deli). Guests who crave culinary variety will have to go off campus
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
Tucked in an emerald forest of palms shading lakes and pools, this lush resort near Palm Springs is a modern take on the Arabian oasis — with much better amenities. Channeling the caravanserai of old, the crescent-shaped main building blends marketplace, eateries and sleeping accommodations. Top digs are on the fifth floor, spacious penthouses and Regency Club rooms that include exclusive access to the eponymous lounge. The wings wrap around a central garden and pool area, with the posh villas beyond in their own secluded enclave.
Bed & Bath
The spacious standard rooms would probably be called suites in any other hotel: Split-level spaces step from the bedroom down to a lounge area that opens onto a patio or balcony. The decor is desert modern; the muted earth tones of the walls, carpets and drapes blend into the surroundings. WiFi and a flat-screen TV provide electronic diversion, but this isn’t the sort of resort where guests are going to spend a lot of time in their room. Recently refurbished bathrooms spoil you with roomy rain showers and KenetMD health and beauty products including such desert weather items as after-sun gel and foot lotion.
The resort’s Lantana restaurant has a menu of classic California cuisine (seared scallops with lobster cream corn, fried shishito peppers with lemon and almonds) and wood-fired pizzas with a deep and diverse wine list to match. Perched next to the adult pool, the Oasis bar offers a slew of tropical cocktails, including a knock-your-socks-off Champions Ice Tea made with rum, vodka, gin and tequila. The sprawling health and fitness center includes a yoga room, a glass-enclosed gym overlooking the lake, the posh Agua Serena Spa & Salon, and a special medical and dermatological spa. Enveloping the resort are lighted tennis courts and two golf courses. From Camp Hyatt and a water slide pool to mini-golf and an outdoor games area, there’s plenty to keep the young ones occupied. Grown-ups can take refuge in the adults-only pool area, with its tropical bar and private cabanas equipped with daybeds, mini-fridges and televisions.
In the Area
The Hyatt Regency Indian Wells is within easy driving distance of many of the area’s main attractions. In nearby Palm Desert, El Paseo (the “Rodeo Drive of the Desert”) is a shopping street known for its chic boutiques and edgy public art. The Living Desert zoological and botanical garden showcases desert flora and fauna from around the world in natural habitats that range from rocky outcrops to palm-shaded oasis ponds. Indian Wells Tennis Garden is the premier professional tennis facility on the West Coast, home of the BNP Paribas Open and other headline events.
How to Get There
I highly recommend trying out one of their Villas. It is an experience to remember. The grounds are clean and well manicured.The amenities are well appointed. The spa was fantastic and being on two championship golf courses is a topper.
I attended a conference as was very impressed by the property. Although very spread out, it was very peaceful. Great staff, rooms were clean and the service was top notch. I would recommend this property!
I feel kind of bad for only giving this beautiful hotel a 3 star review but I have such mixed feelings about it. I paid $300 a night and when you pay this much your expectations are pretty high..
When we arrived to check in they told me I only ordered a room with one bed which was not true because my mother in law was with us and I had the reservation in my hand. Luckily they had a room with the two beds that I originally got and they “upgraded” it to be across from the pool. I wanted the Mountain View room I originally booked but it ended up being super convenient because we had our dog with us and it was easy to go back and forth to take him out so it worked out. After check in we dropped our stuff and went to dinner at the restaurant there Lantana. This is the place that had the most impact on lowering my stars overall. We stood where the host was supposed to greet us for our 6 minutes with no one there. It wasn’t even busy at all.. so we finally got a servers attention and they showed us where we could sit. We sat outside in the middle of other occupied tables. No server came
Or even looked at us for a good 15 minutes. Servers even walked by us helping other tables! We were laughing because it was so unbelievable. Finally my husband got up and had to find someone to help us. It took forever to bring us water and drinks but eventually we got to order and the food was pretty good. (Not a lot of dinner options tho).
The next morning we decided to eat breakfast there again with hopes it would be better. It was way more crowded in the morning but the service was amazing! We were very happy. I ordered the Greek yoghurt and fruit and it was great! Until.. I found a piece of black plastic in my mouth! It was mixed in with the fruit... ugh. We told our waiter and the breakfast was comped. I was so sad because everything was great, besides the plastic lol.
After that we spent all day at the pool which was awesome and the service was great all day. The only thing that took forever was closing our tab the guy didn’t come back for over a half hour.
We went into downtown Palm Springs for dinner the next night because I didn’t want to deal with Lantana again.
Sunday morning we went to the restaurant for breakfast and it was good again.. just had to wait FOREVER to pay our bill. My husband had to get up and go get it from our waitress.
After this we went to the adult only pool. There were no servers until about lunch time. One girl came and said do you need anything? I asked for a menu (which means yes I would like to order something soon probably) right ? So anyway she never came bck to us after handing us a menu which was annoying so I walked over to the oasis bar and ordered. I got a side of fruit and chips and salsa.
The same lady ended up bringing me the food and said “oh we brought you the fruit platter instead of the side of fruit”. I said okay that’s fine as long as I get charged for what I ordered only. She kind of rolled her eyes and walked away. Then she comes back on her way to deliver someone else food and rudely flops a bill down on my pool chair without saying anything. It literally felt like she threw it. I go to flip it over to look at it and it’s not even my bill. She comes back 15 minutes later and I said oh I dont think this is mine and she says “ya it’s not”, takes it and switches it with mine without any apology. Then tells me “next time just so you know that’s the fruit platter not the side of fruit”. I was so confused by this because it was the kitchens fault for not ordering the right one, not mine. So I didn’t understand why she was even telling me this. Then she hands me a water which I took because I was still confused and then turns back around and tells me that wasn’t for me, so I hand it back. Like... wow. I’m not sure what was going on. Anyway she was so rude and never apologized for any of the mistakes. I couldn’t believe it.
It makes me so disappointed that such a nice beautiful resort would have this kind of service at a 4 star hotel. Maybe the hotel just doesn’t know any of this and this is why I had to make this review. Overall I loved our room, the pool, the walks around the resort, the spa, etc. The restaurant service and poolside need help.
Early Oct 2019 stay...
Weather was AWESOME - warm days; cool nights
Resort is best available resort for mid to luxury range accoms in/near Palm Springs.
High floor GOLF view is best. Deluxe room was very nice. Avoid lower floors & Pool view (noisy)
7 pools; lots of room for kids play; Adult pool is peaceful; has lots of shade & great poolside service
Wife had massage @ spa & highly recommended (Ask for James)
Gym was very nice; large
The rear lobby veranda is great place for evening cocktail
Both in-house restaurants are good
Indian Wells golf course is next door & you can arrange & pay for rounds on your room charge (recommend PLAYERS course over Celebrity)
VUE restaurant @ Indian Well golf course is VERY good - good happy hour; great view & outside seating; sports on all TVs inside
Only negative at all is that bath towels feel like they got them from Holiday Inn fire sale.
It's best location & best resort in Palm Springs. Try it.
I stayed here for a weekend at the end of June for my anniversary and I was very impressed all around! We booked last minute through their website and did a Breakfast Package, it was a great deal! The first morning we enjoyed In Room Dining and the second morning we did the buffet. I encourage you to pull yourself out of bed and get to the restaurant for breakfast - it was a fabulous experience. We arrived late but that did not hinder their execution of service. I believe it was a female Night Audit who actually checked us in that evening and she did not fail when it came to acknowledging our special occasion. She upgraded us to Villa room which was BEAUTIFUL. We never wanted to leave. We also brought our Dog with us and their Pet Policy is very reasonable, $25.00 per day ! What a deal! Before we left to explore the grounds we received a bottle of Champagne from the Front Desk for our Anniversary! We were so thrilled, sometimes with late arrivals the details of your experience are sometimes missed, but not in this case! We poured a glass and took a walk with our Dog and much to our surprise a staff member came from out of nowhere with cookies for our Dog! He was SOOOOO happy! These little details made our whole experience worth it. We also met a great engineer on their team, Juanito, he is truly a gem! We enjoyed drinks at the pool the next day and watched the world cup games from the TV at the Pool Bar! The misters felt fantastic and the staff was readily available. I can't wait to visit again! THANK YOU HYATT!