What We Love
- Guests have access to the amenities at sister property Fairmont Towers Heliopolis
- Dining options include Lebanese, Egyptian, Indian and Italian
- Butler service is included in the Signature Rooms and Suites
- Family-friendly property with a playground and kids club that offers planned activities for both little ones and teens
What To Know
- A free shuttle service runs to Cairo International Airport each hour. There is also a bus to the Khan el-Khalili market, the Egyptian Museum and the City Stars shopping mall; however, these buses run less frequently
- Some restaurants and amenities can be found at the adjacent sister hotel, the Fairmont Towers
- At around $8 per day, valet parking is extremely reasonable
- Free WiFi
- Parking On Site
- Room Service
In a neighborhood that is home to diplomats and politicians a 20-minute drive from the center of Cairo, the Fairmont Heliopolis is a sprawling resort with impressive amenities for families and business travelers. The interiors combine modern decor and Egyptian heritage, and the grounds are studded with palm trees. Standard rooms measure in at 269 square feet and offer soundproofing, state-of-the-art media panels that link iPods and other technology to 42-inch flat-screen televisions, and private patios with views of the city, gardens or pool area. Suites measure up to 1,776 square feet and feature separate living areas, butler service and hardwood floors. Guests can sample cuisine from all over the globe without leaving the property, including Italian classics at Leonardo’s, Mexican fare at Maria’s, and Lebanese favorites at Al Dabké (such as minced lamb mixed with parsley and onion, or eggplant served with chickpeas and tomatoes). For relaxation and entertainment, the hotel features Jacuzzis and saunas, three adult swimming pools and one children’s pool, as well as tennis, squash and volleyball courts, making it an excellent choice for active families.
In the Area
Cairo is teeming with mysterious wonders and historical gems (starting with, of course, the pyramids and the Sphinx). Within a short drive of the hotel you’ll find the Palace of Baron Empain, built by the founder of the modern Heliopolis area, and Al Kanesah Al Muallaqah (the hanging church), a stunning cathedral laden with mosaics. Shoppers will encounter a number of shopping malls in Cairo, in addition to unusual marketplaces, like the Khan el-Khalili souk for handicrafts and the Street of the Tentmakers — another hub for local artisans. On the other side of town, Saigon restaurant serves Asian fusion with floor-to-ceiling windows that overlook the Nile. In the evening be sure to catch a traditional belly dance show.
How to Get There
Rooms are nice and pretty spacious.
Lobby is huge and check in procedures were fast.
Food at Leonardo was amazing good and the service attentive.
I will definitely stay here if I will visit Cairo again in the future.
Hotel is located near the airport which is a strong plus.
Rooms are clean.
They offer a good variety or restaurants and food.
I loved the Italian restaurant and their chef is amazing.
It is something not to be missed.
The clientele is good there and they should keep this level of people visiting their restaurant.
first hotel I have seen in the world, where there is no service directory available in the room. I had to check Tripadvisor and other external websites to inform myself about the facilities of the hotel. No information on opening times or the location of gym, swimming pool, etc. - I walked around for 20 minutes by myself to get an idea.
The restaurants you can find information on them in the app called ElMenus! Only after 1 day I think somebody realized it would be good to inform the guests about the available restaurants on site and then we received a printed 1 page on our door. This doesn´t feel like Hilton or like a 5 star hotel. The swimming pool closes at sunset so it´s quite useless for business travellers. Also, the entire hotel was very cold during my entire stay. With outside temperatures in Feb of around 11°C I would expect a Hilton to adjust with heating. I had to request an electric heating for my room from the cleaning lady as apparently nobody had thought about this. In the breakfast, coffee servicing is very slow, had to wait 5 minutes for each coffee, sometimes requesting it twice or thrice. Waiters in the breakfast area attend one guest at a time and then run away, avoiding any eye contact with other guests, so it´s even impossible to ask them for something.
I have never been through such a bad experience at any hotel ever. Very bad attitude from the staff. Delay in checking in. Dirty check in counter. Credit card machine not functioning. And after going through all this, they have checked in another guest at my room, who invaded my privacy after 01:00 AM. And when I contacted the reception, they claimed first that its room service.
Shame on Hilton group to have their logo on such a disastrous hotel from all aspects.
Hotel is old. Rooms are old. Gym is small only dumbbells. Staff preoccupied with double charging. Security at the gate is good. Inside it is marginal with free access to elevators and floors. Marriott is much better.