4.0
Very Good 2868 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Scenic views of the Marlin Marina
  • The pool area, surrounded by palm trees and Bali-style daybeds
  • Luxury shopping in the retail complex below the hotel
  • A short walk to the Reef Fleet Terminal, where many Great Barrier Reef excursions begin — no long drive necessary

What To Know

  • Upgrade to a Horizon Club Room for special amenities, including VIP check-in, daily free hot breakfast, snacks and cocktails in the lounge
  • Those in marinafront rooms may hear late night noise from waterfront restaurants
  • Business-traveler friendly
  • Some rooms show their age

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Shangri-La Hotel, The Marina in Cairns (Cairns), you’ll be minutes from ZOO To You HQ Wildlife Discovery Centre and Reef Fleet Terminal. This 5-star hotel is within close proximity of Esplanade Lagoon and Cairns Regional Gallery.

Make yourself at home in one of the 255 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private balconies. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.

Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Grab a bite to eat at the hotel’s restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Shangri-La Hotel, The Marina
Pierpoint Road
Cairns, 4870 Australia

Reviews

4.0 Very Good 2868 Reviews
Definitely not a four star hotel.
Reviewed 10 hours ago

Whilst on the face of it this hotel is in a great location and has a great name it failed to deliver with its food and beverage
Offerings. The breakfast area is 3 star at best with limited seating and basic food offerings.

Room service such as it is, is delivered in paper boxes for which you are charged an additional $6 for “tray” service. The menu is very limited and consists in the main of your traditional take away food such as burgers etc.

The mini bar is a term to be used loosely as it is also very minimal and has no snack offerings other than one bag of nuts.

For the cost of this hotel we did expect more

The rooms are a good size though, but offer only your basic tv channels with no Foxtel. Movies can be purchased.

In summmary, an ok hotel in a very good location, but definitely not in the four star range, other than the price.

Lovely hotel
Reviewed 12 hours ago

We stayed at this hotel as part of our trip to Australia and the Far East. This was a lovely modern and clean hotel with spacious rooms and beautiful bathrooms - along with great little balconies. We had an amazing view from our balcony across the park area and over to the marina. The staff were really helpful and friendly here, and we even had our bed turned down at night! The hotel is only about ten minutes from the airport and well located for the centre of Cairns - everything is within walking distance. We had breakfasts at the hotel too, and as we went on trips some days the hotel gave us boxed breakfasts, which were good.
We went on several trips while we were here: Kuranda, Green Island and the Barrier Reef, and the Daintree Rainforest. We loved all the trips (which we pre-booked before we travelled).
If we went to Cairns again, we would definitely stay at this hotel again.

Ok for a few nights.
Reviewed 7 days ago

Stayed here as a solo female traveller. Arrived at night. Check in was smooth. Lighting outside hotel was very poor. Room was spacious and clean. Great fluffy towels and nice toiletries. My room had patio doors which took you out to the gardens and pool - this would gAve been lovely if there wasn’t renovations going on in adjacent rooms - I couldn’t sit out on the patio due to noise and workmen. The bar which had been a selling point for me was closed for refurbishment - I was very disappointed. Breakfast was ok - nothing special but the staff could do with some customer service training. Pool area is nice with filtered water on tap. Comfy sun loungers too. Lunch from the pool bar is delicious and most of the staff are great. I don’t think it was worth the money I paid if I’m honest.

Great Location!
Reviewed 1 week ago

My partner and I stayed at Shangri-la for just one night passing through cairns and thoroughly enjoyed our stay. From start to end the service was wonderful. The location is fantastic , right on the marina. They offer great food at their restaurant and we had a lovely afternoon cooling off by the pool and enjoying the pool bar. Our room was spacious and overall we would defiantly recommend this hotel to anyone travelling through cairns. Had a great time. :)

Lovely stay
Reviewed 1 week ago

We stayed for one night as part of our North Qld trip. Excellent service, check-in was speedy and quick. We did not try the facilities but our room was great, clean, quiet, with a lovely view of the water!