Cairns Harbour Lights
What We Love
- Hotel apartments have their own kitchenettes, ideal for independent travelers
- There are four waterfront restaurants, offering Australian, Indian, North African, or Italian dining
- The airy, minimalist decor and serene pool
What To Know
- The property features exclusively non-smoking rooms
- The hotel can arrange tennis and golf lessons nearby
- Ask for a water view on a high floor if your budget allows
- Free WiFi
- Handicap Accessible
- Parking On Site
This modern, minimalist hotel on the Cairns waterfront in Australia’s Queensland is located in a complex that includes the city’s marina, as well as a number of privately-owned condominium properties. The hotel itself is full-service, offering traditional hotel rooms as well as one to three bedroom apartments with their own kitchens. As the property is convenient for the Cairns convention center, business travelers are catered for, but leisure-seekers will love soaking in the sun or watching sleek yachts and imposing cruise ships as they come into port from one of Harbour Lights’ waterside restaurants.
In the Area
Eco-adventurers head to Queensland for its rugged tropical beauty, rich Aboriginal history, and to explore the jewel in its crown, the Great Barrier Reef. Cairns is their gateway city, providing a comfortable oasis in range of a wealth of jaw-dropping natural sights. In town, explore the city’s waterfront esplanade (there are public pools along the way for those put off by the ‘Avoid the crocodiles’ signage near the oceanfront.) Port Douglas, an hour’s drive away along dramatic coastal roads overlooking the Coral Sea, boasts splendid beaches, the stunning Cape Tribulation, and the Daintree Rainforest.
How to Get There
Nice location but ZERO service if you have any problems. I would not stay here again for sure - cheap but you get what you pay for. More motel style so not at all what I expect from an Accor hotel. So the note that says “call reception” is really a waste of time - the only way to get any attention is to go down to reception. Lucky we only had to stay here one night!
Great location and customer service. Shame there is no restaurant for breakfast available. Staff very friendly and helpful. Nice swimming pool area. Great meal at Dundees, nice seafood. The garlic prawns are highly recommended!
This is our regular place that we stay when we want an apartment. The apartment was wonderful and as per usual the customer service was sensational. It is like a luxury home away from home. The location is brilliant and the fact that it has all the fabulous dining places right at the doorstep makes it a wonderful place to stay. We loved watching the tourist boats coming and going. Fantastic place to stay.
The Accor Hotel Harbour Lights was one of the most spacious rooms I have ever stayed in. The room included a fully stocked kitchen, washer, dryer and a balcony with a river view. Despite being on the harbourfront boardwalk, the room was quiet with very little exterior noise penetrating the walls.
The hotel room was on the lower floors of the building which also appears to house fulltime residents. The layout of the building meant a long walk to the pool and exercise room shared with the permanent residents; a detractor if you are planning to workout or swim daily.
The room has all the conveniences for a long term stay with one irritating flaw. The air conditioning unit was optimized for blowing cold air, not dehumidifying the air leaving the bed sheeting damp despite needing to huddle under the blankets from the cold breeze.
The Harbour Lights is in a perfect location for excursions to the reef or Green Island being only a few steps from the departure wharf.
Finally the staff were attentive and helpful even when we were no longer staying in the hotel.
I had my birthday party at harbour lights, it was a terrible experience and ruined the whole night for me and my friends.
I booked a two bedroom two bathroom room for two couples and was told it could sleep up to 6. It was an expensive room. When I got the keys I only asked for 3 because we were staying together as a group the whole night but verbally told the manager there would be 4 of us.
Firstly other friends came back to the room to drop off party decorations and we were immediately interrupted by the day manager asking the extra people to leave - fair enough we didn’t have a problem we were only stopping by on our way to going out so we all went out. We had been in the room altogether for less than an hour from dropping off bags, getting ready, going out and coming back to drop off decorations.
Returning back to the room at 2am after our night out myself my partner and the other couple were getting ready for bed, no music nothing. We had been in the room for under 15 mins when the night manager knocked on the door and then rudely pushed his way into the room.
Then he said that only 3 people were meant to be staying in the room because only 3 names were on the booking and that one of us had to leave. What a joke, this room sleeps 6 and we are two couples about to go to bed. He would not leave and threatened to call the police, we told him to go ahead we were doing nothing wrong. He continued to threaten us to the point that my two friends who had organised my bday for me decided to leave and just went home rather than continue to deal with this man.
It was a miserable night and the night manager (who had no obvious identification and I saw doing laundry in the morning in the car park) completely and unnecessarily ruined my birthday. I got a full refund in the morning. It never got an adequate apology and I’m still mad about it months later.
I will never stay here again. I’ve never been so disgusted in a lack of customer service or consideration in my life. Don’t waste your money there are much nicer places to stay in cairns.