4.0
Very Good 793 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • An elegant, family-friendly stately home, with full English breakfast and dinner creditThe after-hours access to the Capability Brown Italianate gardens
  • Romantic candlelit dinners in Frederick's Restaurant
  • The extensive treatment menu, using luxury Elemis products

What To Know

  • Located just two hours from London on 1,800 acres of lush ground
  • All 27 guestrooms are dog-friendly
  • WiFi is patchy

Amenities

  •  Babysitting
  •  Free WiFi
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
curtain function hall restaurant ballroom dining table

Overview

A beautiful, Italianate-style hotel on the spectacular Ickworth estate, with breakfast and daily dinner credit

Location

With a stay at The Ickworth Hotel in Bury St Edmunds, you’ll be minutes from Ickworth House and close to Suffolk Regiment Museum. This 4.5-star hotel is within close proximity of Bury St Edmunds Art Gallery and Theatre Royal.

Rooms

Make yourself at home in one of the 38 guestrooms featuring DVD players and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as complimentary bottled water and irons/ironing boards.

Spa, Wellness & Premium Amenities

Relax and unwind with massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an indoor pool and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours).

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services and an elevator (lift). Limited parking is available onsite.

How to Get There

The Ickworth Hotel
Bury St Edmunds
Bury St Edmunds, IP29 5QE United Kingdom

Reviews

4.0 Very Good 793 Reviews
Wonderful stay at Ickworth
Reviewed 4 days ago

Just returned from a long weekend at Ickworth, booked through Luxury Family Holidays. Didn't realise that many guests don't know that it is a family friendly hotel, that can understand why the noisy children at breakfast might have been a surprise! For us though with a 6 month old celebrating my husband's birthday it was a real treat.

The rooms were spacious, clean and with lots of character. We slept pretty well, bar the odd creaking floorboard. Admittedly there could have been more extras in the room, esp for the price, but we figured the price is what gets you such a beautiful building and extensive grounds. We ate in the restaurant both nights and had great food, really tasty. Service we always found attentive. Pricey but worth it.

The house and grounds are just stunning. I'm not really one for history but you can't help but be taken away by this place, it's like something out of a period drama with the grounds so well kept and photos and family trees on the wall in the house. The effort they have gone to to restore this grand home is incredible - for those who think it is over priced, we were told to clean just one of the chandeliers was £4000 and that has to happen every 5 years - and thats just 1!

We both had a hot stone massage whilst we were there which was good and very relaxing. Standard price and staff were very polite.

However - the main reason we came was that the hotel advertised itself as family friendly, in fact appearing on baby friendly boltholes website - to this end, they did not disappoint. There was a steriliser, bottle warmer and cot with bedding in our room when we arrived. You could hire (free, just sign out) scooters, buggies, bikes and lots more. The pool could have done with some baby changing facilities but there were noodles and baby seats readily available and it was super warm. There was a creche were our little girl was booked in for 2 hours each day. The staff there are wonderful with children, clearly loved their jobs and made me feel very at ease with leaving her to play whilst we had a massage or packed the car. The best thing though was the baby listening service, where you activate an intercom in your room and the receptionist listens out for any noise and comes to find you if your baby has woken up. This was a god send, and I preferred it to a babysitter, I would rather it be me settling our baby back to sleep. This meant we had 2 blissful evenings in the restaurant baby free. The hotel is desperately missing a bar area though, although that would have meant the early morning be a lot harder as I doubt we would have gone to bed as early as we did.

Lastly, I booked a gluten free chocolate cake for a my husband's birthday to arrive for dessert on the last night. It arrived on time and was delicious - if not too big for us! We shared some with the other guests and gave the rest to the staff for being so helpful.

I've read the other reviews on the hotel and honestly believe people who think its over priced are not taking into account the grandeur and expensive of their setting.

Restaurant
Reviewed 4 days ago

Myself and my partner visited the restaurant over the weekend and not only were we blown away by the food but the service and politeness of the staff was second to none. Thank you all for making our rare evening out that little bit more special.

Definitely not luxury
Reviewed 5 days ago

The staff were friendly and the pool was lovely and warm. But these were the only positives.

I told them in advance about very specific food requirements that I needed to follow due to my daughters allergy (I am still breastfeeding), but absolutely no accommodation was made for this. The dinner either arrived wrong, under cooked or raw. No alternative, apology or refund was offered and so we swapped a main meal for a desert and went to bed hungry.

The hotel rooms are also in need of renovation, particularly the mattresses and none of us slept well at all. Very disappointing.

Luxury it is not
Reviewed 1 week ago

Date of visit, 14th - 16th May 2018.

If you like pushchairs, then this is the place for you! If you are looking for a nice bar lounge to have a quiet drink prior to dinner go to the local pub. Service was terrible if you could get it.
The high cost of dinner did not match the quality the poor quality of food.

Went out to eat the second night.

Overall not worth the money.

Lovely setting, friendly and efficient staff
Reviewed 2 weeks ago

The Ickworth Hotel is situated in the grounds of a stately home and is therefore in a great location. Rooms have great character and are well appointed with gowns, hair dryer, iron etc. If you have children several toy boxes are located in the corridors and the kids are well catered for. Afternoon cream tea and breakfast were very good and gave little or no room for complaint. The staff were first class, friendly helpful and efficient. The only drawback is the evening meal. On the menu there was little choice and mains where very expensive at £18. starters £8 and desserts £8 on the £28 meal deal with National Trust, even more expensive on the rest of the menu. Therefore you could have two courses under the £28 limit, however if you wanted new potatoes, vegetables or fries with the main meal at £3.50 a time (nearly a £1 per small new potato) this leaves a feeling of being conned, which given the rest of the package is unnecessary if the hotel changed the way they presented the dishes to include potatoes and vegetables in the standard price. I will not even go into the charge for a small bottle of soda water with a touch of lime for £4.00, which is disgusting. Therefore my overall view, is a great place to stay, but keep out of the restaurant, seek a meal in Bury St Edmunds unless they change their charging strategy.