4.0
Very Good 984 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • An elegant, family-friendly stately home, with full English breakfast and dinner creditThe after-hours access to the Capability Brown Italianate gardens
  • Romantic candlelit dinners in Frederick's Restaurant
  • The extensive treatment menu, using luxury Elemis products

What To Know

  • Located just two hours from London on 1,800 acres of lush ground
  • All 27 guestrooms are dog-friendly
  • WiFi is patchy

Amenities

  •  Babysitting
  •  Free WiFi
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
curtain function hall restaurant ballroom dining table

Overview

A beautiful, Italianate-style hotel on the spectacular Ickworth estate, with breakfast and daily dinner credit

Location

With a stay at The Ickworth Hotel in Bury St Edmunds, you’ll be minutes from Ickworth House and close to Suffolk Regiment Museum. This 4.5-star hotel is within close proximity of Bury St Edmunds Art Gallery and Theatre Royal.

Rooms

Make yourself at home in one of the 38 guestrooms featuring DVD players and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as complimentary bottled water and irons/ironing boards.

Spa, Wellness & Premium Amenities

Relax and unwind with massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an indoor pool and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours).

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services and an elevator (lift). Limited parking is available onsite.

How to Get There

The Ickworth Hotel
Bury St Edmunds
Bury St Edmunds, IP29 5QE United Kingdom

Reviews

4.0 Very Good 984 Reviews
Unimpressed
Reviewed 3 days ago

We stayed for one night to celebrate our wedding anniversary. Whilst the property and grounds around it are beautiful the experience had been less so (writing this before we actually check out!). My wife had booked me a massage only to be called before our trip and told that it had to be cancelled or moved to the evening of our arrival. It was duly rebooked for 5pm on our arrival date but at 4pm on the day she received another telephone call to be told that it had to be cancelled due to a leak. That was a tad disappointing. We did however spend a great early evening walking the grounds and playing in the pool with our toddler. Our toddler was looking forward to watching The Incredibles 2 in the cinema room at 6pm. At 6:20pm the cinema room was empty with no Incredibles playing. It appears they were expendable cue disappointed toddler. In fairness someone did offer to put it on for us but we retired to our bedroom with a Disney dvd instead. Our evening meal was in a gorgeous setting however its probably advisable the waiter doesn’t pour a warm bisque, which tasted like Mr Heinz himself had made it, directly over the tempura squid. Also my main of belly pork, whilst lovely, was way over salted which literally left a bad taste in my mouth about our whole experience. Our bedroom was great and overlooked the grounds at the front of the property. I would return to visit the NT property but definitely not stay in the hotel

Tired place with rubbish service
Reviewed 2 weeks ago

This is part of the luxury family hotels group but there is NO luxury here.

As an extensive traveller (50 plus hotels a year) we thought it would be good to find somewhere luxurious and set up for kids.

I have no idea why people say it’s set up for kids. It has a kids club for a couple of hours and a tired looking dirty playground bit that’s about it.

After checking in, they told us the room wasn’t ready and said they’d contact us when it was. They didn’t bother and instead we had to go at 3pm and check in. I sort of knew she wouldn’t contact us as she wasn’t keen to take my number and said she would ‘find us’.

Every single time we ordered a drink in the lounge (there is no bar) they forgot and had to be reminded. The bill was wrong pretty much every time.

I had told them I’m very allergic to feathers. On entering the room I could see a huge throw with feathers all over the bed! I called them and they said ‘well you said you were allergic to feather bedding. This is a throw’. I nearly laughed, it was so ridiculous!

At breakfast we asked for eggs but waited 40 minutes with constant reminders we had ordered them. All of the buffet items were constantly ran out or cold. I heard people complaining every few minutes. No apologies ever given.

There is one menu across all restaurants/room service with 8 mains on. Every night. 1 is steak and 2 are burgers. So 5 choices forever. No specials. That’s it. The chef can literally cook only 8 items.

On checking out this morning they asked how the trip had gone. I told them that it hadn’t gone well and about the service issues. “Oh right” she said and have me my bill. No apology. No questions asked.

Not worth the nearly £500 a night we paid with a food and drink bill of £970 for 2 nights (a glass of average wine sets you back £15).

I won’t be returning. There are some amazing hotels that are luxury and kid friendly that are the same price such as The Grove, Sands Hotel, etc.

Sunday Lunch
Reviewed 2 weeks ago

Excellent roast beef dinner. Everything was great about the meal - meat / potatoes / vegetables / cauliflower cheese. Clean & tidy. Waitress was very good. Gunners Daughter Ale, from Bury St Edmunds was excellent.

A lovely 3 night stay
Reviewed 3 weeks ago

My husband, our 3 year old boy and I stayed at The Ickworth for 3 nights in April 2019 and had a wonderful time there. We were made to feel welcome as soon as we arrived, and throughout our stay. Our 2 bedroom suite at the Lodge was enormous and I particularly liked the “old school” feel to it. There was plenty for us all to do: we hired bikes and explored the extensive grounds, we walked in the Italian Gardens, we swam in the heated pool, our son enjoyed the excellent crèche while I visited the Elemis spa for a massage, and we enjoyed relaxing with coffee in the library watching our son having fun with a train set. The relaxed atmosphere meant that we could fully “switch off”, and we even booked a babysitter to come to the Lodge so that my husband and I could enjoy a grown up meal or two in the adult only restaurant (where I particularly enjoyed the summer pea soup and crab linguine). Breakfast was generous and varied with something for everyone, and my son enjoyed sampling the kids’ dinner menu in the light and airy family dining room. All in all, a very pleasant experience and we will definitely be returning, hopefully soon! Two small suggestions for improvement I would have are: 1. the lights in our bathroom (Rowan suite) were very bright and there was no dimmer or small light over the mirror - this would have been useful in the nights when our son needed the loo!); and 2. storage in our room was a bit limited given the room’s size: there was a lovely ornate wardrobe but no chest of drawers, and there was definitely space for one! But that’s it - everything else very positive!

Worst hotel experience ever
Reviewed 4 weeks ago

The estate is indeed a beautiful place. However, I strongly recommend avoiding to stay at the Lodge. The Lodge is located far away from the main building, and the path to the Lodge is in a complete darkness. It is a scary walk post dinner. On top of that, the Lodge is not integrated to the complex (it is situated after a parking lot open for external visitors). Every single activity is nearby the main building, which means very distant from the Lodge. The website does not provide clear information about this distance. And the worst part is that the front desk staff is terrible, not at all flexible or friendly. I paid a 4-day package, and after 24 hours I decided to simply leave, even losing all the money spent.