4.0
Very Good 1019 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • An elegant, family-friendly stately home, with full English breakfast and dinner creditThe after-hours access to the Capability Brown Italianate gardens
  • Romantic candlelit dinners in Frederick's Restaurant
  • The extensive treatment menu, using luxury Elemis products

What To Know

  • Located just two hours from London on 1,800 acres of lush ground
  • All 27 guestrooms are dog-friendly
  • WiFi is patchy

Amenities

  •  Babysitting
  •  Free WiFi
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
curtain function hall restaurant ballroom dining table

Overview

A beautiful, Italianate-style hotel on the spectacular Ickworth estate, with breakfast and daily dinner credit

Location

With a stay at The Ickworth Hotel in Bury St Edmunds, you’ll be minutes from Ickworth House and close to Suffolk Regiment Museum. This 4.5-star hotel is within close proximity of Bury St Edmunds Art Gallery and Theatre Royal.

Rooms

Make yourself at home in one of the 38 guestrooms featuring DVD players and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as complimentary bottled water and irons/ironing boards.

Spa, Wellness & Premium Amenities

Relax and unwind with massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an indoor pool and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours).

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services and an elevator (lift). Limited parking is available onsite.

How to Get There

The Ickworth Hotel
Bury St Edmunds
Bury St Edmunds, IP29 5QE United Kingdom

Reviews

Very Disappointed
Nettuno186338

Booked this for my dads 84 th birthday .
After a couple of hours drive we arrived at the beautiful imposing hotel...but unfortunately that's where it ended!
Arrived no warm welcome.. when we asked where we had to go for afternoon tea we were just told in the conservatory! When we asked where that was we were told round the corner no effort to show us no interest in us at all..We found the conservatory no warm welcome again
the waiter told me that I had only booked for two even though I had phoned up a few weeks beforehand to increase our booking to 4 people...
We were waved to our table but the table that was laid up for four was very close to another table with two ladies so we asked to move tables - we were told that the tables we wanted to move to were reserved for lunch guests only!
So the table we decided on only had been set up for two afternoon teas so we asked if we could sit there... to which we were told we could move the chairs?!
Until I said that they should move the chairs!!
Tea & coffee was ordered which were lovely - then the sandwiches & cakes appeared but unfortunately the waiter hadn't noticed that the top layer with the posset etc has only enough for 2 guests so had to be taken back to the kitchen! The waiter did apologise but this should have been checked before delivering to the table...
We ended up having to wave to the waitress to get her attention to refill the teas & coffees! She was busy folding napkins instead of making sure her guests were happy & had enough of everything...
I would not recommend this place for afternoon tea the staff let it down & also the conservatory doubles up as a place to eat for other guests with small children not the sort of atmosphere for a classy afternoon tea...
We were all very disappointed especially my dad as this was supposed to be a special day....

Afternoon tea.. inattentive staff.
Ian B

Booked afternoon tea. A warm welcome at the hotel door but that was it. Went for a walk before we had tea which was nice. The afternoon tea was at best ok. The staff looked fed up, the conservatory stuffy and a bit tatty. We were shown to a table right in the middle, I asked if we could have one near the window, ' no as we have set this one' What Sam the mumbler was referring to was that they have placed a jam holder on that table ( no table cloth either).

During our tea, not once did anyone ask if everything was ok, did we want anything else.. we were ignored. For what it cost, it wasn't worth it. I've been to truck stops with friendlier staff. Won't be returning but guessing they couldn't care less anyway.

Good visit but expensive
KateMarlow300

We booked a very last minute stay here this weekend for one night. The lovely receptionist checked us in and we stayed in the Louis Room which was great. Lovely view over the gardens.
The children, aged 9 and 15, had a super time with the freedom to explore and feel independent.
They ate in the conservatory and swam after supper and then settled to watch a film at 8pm whilst we had dinner in Fredericks. The dinner was pretty good and service was excellent.
Slept well although I don’t feel like the bedding was clean - had a slight stale smell to it.
Breakfast was the main disappointment. The buffet was cold and quality poor. We ordered waffles with maple syrup and berries. It arrived with no berries and the smallest amount of syrup. The juice was very inferior quality and the fruit salad ran out and wasn’t replaced. Despite it not being a warm morning the conservatory was hot. Would be unbearable if it was a hot day. The fans scattered near the front would be of little use to people eating at the far end.
We had another swim and then went around the NT property.
Came back for lunch at the house and ordered one of the meals for the children which was the same as what he had eaten the night before. It arrived significantly smaller despite us ordering the large portion. Got that sorted when we paid the bill.
Other little gripe is there is not enough seating in the lounge area. The way it is designed using overly large sofas means that it only really copes with 4 family groups. Given the size of the hotel it needs to accommodate significantly more people or you just have to get cosy with other people on the same sofa with you - not all that relaxing. Neither were the dogs who kept on barking.
It is a great place to stay on many levels, especially the children, but with the cost of the stay, food and drink I would like to see more attention to detail.