Auberge Vancouver Hotel
What We Love
- Gourmet chocolates, delivered to your door daily
- The tiny kitchenette in each room, with small fridge, microwave, and sink
- Cold pints of locally brewed, seasonal beer at the Lion’s Pub attached to the hotel
What To Know
- WiFi is free
- No room service
- The City View suites are enormous, and can easily sleep four
- Free WiFi
- Parking On Site
Auberge has a prime spot in the Terminal City Tower, which translates to fab views of the city, the mountains or the harbor depending on what room you’re in. It also means that guests can use the building’s mind-bogglingly good fitness center, which includes three squash courts and a 25-meter indoor pool. Tiny hotel gyms—we’re so over you. The vibe here is well-heeled tourist or business traveler (plus cruise voyagers, as the hotel is just yards from the cruise ship terminal), so there are plenty of extras, like those gourmet chocolates that appear in the room every day. But the real selling point is the location, which boasts proximity to both the water and the city’s most exciting offerings.
In the Area
So much of Vancouver is walking distance from this hotel that you’ll be able to avoid taxis and public transportation for much if not all of your visit, if you’re so inclined. Gastown, with its historic buildings and trendy shops, is a ten-minute walk – we suggest stopping at Revolver, coffee purveyors par excellence, for a caffeine injection before strolling around admiring the architecture and ducking into trendy boutiques like Oak + Fort, which sells chic mens- and womenswear, or lunching at The Flying Pig, whose New Canadian menu is heavy on local seafood and includes a short list of clever cocktails. Closer to the hotel, book dinner at Hapa Izakaya, just two minutes away and serving some of the best Japanese food in town (Bon Appétit called it one of the top five izakayas In North America) or head to Rogue Wet Bar, which does creative comfort food, like cauliflower and squash tacos, along with local craft beers by the pitcher.
How to Get There
We stayed here during our visit to Vancouver. It was the perfect location for getting about the city. Rooms were clean, spacious and comfortable with amazing views from our room.
Staff were very welcoming and the buffet breakfast was all you needed to start the day with a good choice of cereals, bread, pastries, fruit and boiled eggs. Would recommend.
Professional service from start to finish, New Clean Fresh Room, great city view. Fridge Micro, much more then we had expected. Beautifully reno'd.
Breakfast room had great choices. a hot breaky sandwich and hash brown box, or Continental Box with yogurt, awesome fresh granola, large Fruit cup, cheese and Crackers. Toast and Bananas, they had a full tea and coffee station with vast choices, as well as kuerig in our room. Would definitely be our first choice to stay here again.
We parked at easy pay next door for only $20 overnight, evelavator ride and 2 mins walk to hotel Lobby. No room service but Pub downstairs. :)
I was so looking forward to my stay at the stately Auberge Hotel, my second time in Vancouver. But when we saw that they were renovating and hadn't warned us in advance, it was a letdown. The hallways were scaled down to grey construction zones, and very few signs assisted the labarynth-averse, making my morning trips to the breakfast room and back (you had to take the stairs down and back up again for this amenity, which was also the ice-machine location) more daunting than I wanted, first thing in the morning. I was very much looking forward to using the gym, which is nicely equipped with locker rooms that include steam room and sauna. Alas, after my workout I went to my locker to get my shampoo and change of clothes and couldn't open it with my combination. I have experienced this type of locker before in a luxury spa and was dismayed to see it again; locks that are this hard to program correctly so you can easily reopen them are simply an unfortunate choice for a place that ostensibly intends for you to relax because they are Frustrating with a capital f! I asked the front desk clerk, who was male, to help me open the locker, but since he couldn't go inside the Women's locker room he could only show me on a model the steps he had shown me before. But I was truly too enervated at that point to try to relearn the procedure, and simply opted out of the steam and shower I had been anticipating.
This is where the situation got ugly. I went back up to my room to take a shower, and the shower handle came off in my hand. When I finally got it working with the assistance of a hotel staff member (one I had previously asked directions of while roaming the unlabeled hallways), the water temperature did not reach a level of hotness that could be considered soothing. I did get clean, it wasn't freezing or anything, but it made a so far less-than-pleasant experience that much the more underwhelming. The televisions in our suite did not go on until my husband spent some time figuring out that their main control boxes were turned off. And my room key deactivated several times. So while I do look forward to the future of the hotel being much improved from its past, I thought it might be helpful to point out these particularly annoying experiences to them in the present. In lieu of a comment card, which we asked for but they did not have, I therefore submit this commentary.
The hotel is in the terminal city office building and shares amenities with corporate offices instead of having their own. The hotel reservation gave no information about where to park. We couldn't see anything marled near it either. We called and they asked us to park outside to drop off luggage...except they don't have a dedicated location for drop-off and all the curbside parking spots on that block were occupied. So i had to drive around for a while to figure out parking, with kids and luggage in tow. Next, we arrived on 24th december and were told right off the bat that the 3 nights we were staying there were the 3 nights that the pool access was closed. It turned out this is because they do NOT own the amenities but hare it with the building, so when the corporate offices are closed on statutory holidays, the access to pool and gym also goes. Seems to me that if you are running a hotel and are charging clients an arm and a leg to stay around xmas, you should figure out a deal for providing amenities on those dates. I called at least 4 hotels in the neighborhood in the same price range, and they all had pools (of their own!!!) that we could use. The room we got had a good view but seemed dated. we hd a king bed and a pull out sofa for the kids. The pull out sofa's bedding was sparse and we could feel the springs. Next morning, the breakfast was sparse. It was basically bread, muffins, a toaster, tea/coffee. The "hot" part was packets of oats!!! They had a fancy breakfast box you could take with organic granola bars, coconut bites, etc....but try feeding that to kids.
The only reason i gave them 2 stars instead of 1 is because of the friendly and helpful front desk staff (Jessica). I explained to the supervisor that this was not going to work for us and that we were going to cancel and move elsewhere (we moved to the pinnacle), and she was very helpful and cooperative about it. Don't got here if you have kids. If you just need to stay in a central location and go for a meeting, then this is ok.
To be charged the full rate for a suite, while there is construction going on smacks of non-disclosure. Walking through a building site is not on most family vacation to-do lists.
The breakfast was not a breakfast at all. The choices were three cereals, no milk. A toaster, with no bread to toast. So, dry cereal and orange juice might sound like fun, but we gave it a miss and begrudgingly went to Starbucks. Paying the Starbucks bill did leave a bitter taste knowing what our room at the Auberge, which ‘included breakfast’ was costing us.
Our room was comfortable and clean. It is all a bit dated, but still elegant.
The bathroom is functional but dated. Who still showers in a bath tub these days at this price?
The staff are not particularly friendly, but they are professional, which I honestly prefer.
The location is good. We did not need to use our car or a taxi to get around.
I would very much like to return to Vancouver, but would in all likelihood not stay here again.