Cranwell Spa & Golf Resort
- Free WiFi
- Golf Course
- Parking On Site
Located in Lenox, Cranwell Resort Spa & Golf Club is convenient to The Mount and Shakespeare and Company. This golf resort is within close proximity of Ventfort Hall Mansion and Gilded Age Museum and Wood’s Pond.
Stay in one of 114 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and coffee/tea makers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a health club and an indoor pool. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available daily for a fee.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
How to Get There
My friend and I booked a one-night spa getaway package. Front desk staff was very nice and we enjoyed dinner at Sloane's Tavern. Package included spa and dining credits. We attempted to use our dining credit on in-room breakfast the next morning before our spa appointments, only to discover the card you put on your door knob was actually never retrieved (apparently someone called out and no one thought to check on his/her duties). Front desk staff tried to be helpful in communicating with the kitchen, but we still received nothing and had to run to our spa appointments hungry. The Spa was the best part of the trip - very attentive staff and excellent treatments (facial and massage). At checkout, front desk staff offered to make things right after the breakfast snafu by telling us to go to Sloane's for lunch and note on the receipt to charge it back to the room and he'd take care of it. Thought that was a nice gesture, and then found the charge for lunch on my credit card, so then had to speak to accounting department to relay all of this. So, a nice getaway, but lack of communication between different staff groups (when it doesn't appear to be that big of an overall team to begin with) made this an experience we may think twice about repeating.
I didn’t even want to give this place 1 star. First we called ahead of time to book our spa treatments and the receptionist was incredibly rude. Once we arrived, we again had another grumpy and RUDE staff member check us in. At check out we were charged an extra 300 dollars for nothing. All I can say is be SURE to check your statements at the end of your trip. Better yet, choose another hotel. There are plenty of beautiful hotels in the Berkshires to choose from.
The grounds and hotel are very nice. Cleanliness is top notch. Front desk staff are welcoming and accommodating. The restaurant was a disappointment..not for the food which was excellent..However the wait staff does not live up to minimum expectations. mains not served at the same time. water refills had to be repeatedly asked for. We were not asked if we wanted tea or coffee. Wait staff needs training badly.
Our visit to Cranwell was to celebrate a birthday (with golf) in style, and it was all we hoped it would be. We arrived on a Sunday afternoon, golfed on Monday, and left on Tuesday so we had time to experience a lot of what the resort has to offer. We stayed in the Premium King Suite in the mansion which is a fabulous room with a giant living room that has a beautiful fireplace and separate bedroom with a private balcony overlooking the golf course and the Berkshires beyond. I really liked the antique furniture and the feeling that we had stepped back in time to the elegance of the Gilded Age. The staff was friendly and attentive to all of our needs. We enjoyed exploring the mansion, walking the grounds, having both a dinner and snacks at Sloane's, breakfasting in the Music Room, taking in the Capitol Steps show, and having a great round of golf.
I have been visiting The Cranwell for over 20 years, and it just gets better all the time. I have treated my daughter to a birthday visit each August since she turned 16. This past weekend, my sister and I celebrate my daughter's 21st with her at the resort, and everything was wonderful! Lovely accommodations and attention to detail, terrific spa treatments, delicious dinner and beautiful atmosphere! Excellent all around! Can't wait to return in September with my husband to celebrate our 25th anniversary!