Sandton Brussels Centre
What We Love
- A perfectly located hotel steps from the Grand Place, with breakfast, late check-out and moreThe hard-to-beat location steps from the Grand Place and near tons of Brussels’ show-stoppers
- Sinking a few bottles of world-famous Belgian beer in the hotel’s lounge
- Relaxing in oversized rooms that promise plenty of home-away-from-home comforts
What To Know
- Very close to Central Station where you can easily take the train to Bruges or Ghent
- If you're a light sleeper, be prepared to be woken by church bells in the morning – there's a cathedral right down the block
- Free WiFi can be weak but is generally okay
- Free WiFi
- Parking On Site
With a stay at Sandton Brussels Centre, you’ll be centrally located in Brussels, steps from Cathedral of St. Michael and minutes from Moof Museum. This 4-star hotel is within close proximity of BOZAR Centre for Fine Arts and Library of the National Bank of Belgium.
Make yourself at home in one of the 70 air-conditioned rooms featuring minibars and espresso makers. Complimentary wireless Internet access keeps you connected, and LCD televisions are provided for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as laptop-compatible safes and desks.
Spa, Wellness & Premium Amenities
Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.
Food & Drink
Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Business & Travel Amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Brussels? This hotel has facilities measuring 215 square feet (20 square meters), including a meeting room. Self parking (subject to charges) is available onsite.
How to Get There
The quality of the sleep in my two nights at the Sandton. was indescribably delicious. After living in Paris for 3 years, the Sandton was pretty quiet, the rooms clean, etc. But the bed. The bed made the trip worthwhile. I cannot recommend it highly enough. Took a 4 hour nap, following by a 10 hour deep sleep.
Not to say that there weren't drawbacks. The view of the ramshackle courtyard facing half empty offices feet away was a bit claustrophobic. Could hear noise in the corridor, especially when the cleaning team was rapping on the door to clean rooms. Would have preferred a bathroom with a tub and a rug of some sort.
Location is decent. Close enough to the Grand Place without being inundated within tourist hell.
Did I say the bed was heavenly?
Less than 5 minutes, walk from Brussels Central station, and from the Square conference center, in a very quiet road. Good quality hotel, relatively modern, average + breakfast buffet. Mid-sized room with nespresso coffee-machine, safe etc. Good bed. Praise to the staff at the reception, they were very service-minded and helped me with an early check-in and offered me a drink while waiting.
I would advice visitors to avoid this place. It advertises itself as a 4-star hotel
(and charges 5-star-hotel prices), but the quality you get is that of a poorly
run 2- or 3-star hotel. Let me explain.
I made a reservation to stay here for 5 nights in early November, mostly because
it was close to where I needed to be. When I first checked in, one of the towels
had a (sizable) hole in it. There was no hair conditioner in the shower.
The king-size 'mattress' was not a mattress, it was literally a mattress pad,
no thicker than 3 inches. The dresser was right next to the bed, to the point
where it could barely be opened. The size of the TV was the size of a modest
desktop computer screen and was barely visible from the bed (I've seen computer
screens larger than those TVs). Anyway, after I complained they offered to move me
to a larger room, and I accepted. They told me to get my things ready.
I did and then sat in the room waiting for someone to come help me to move
the suitcases, as is customary in every single hotel that has ever offered
to move customers. After waiting for over half an hour, I went down to the reception
and asked when the help is coming up, and the young lady informed me that no one
will be coming up and told me to get a cart and move the baggage myself, which
I ended up doing. That gives you an indication of the level of service in this place.
What modern 4-star hotel in a major city center doesn't have a porter or bellman
to help people with luggage? Sandton, apparently. The new room was larger (it was
a 'suite'), but the overall quality was not much different: two same-size tiny
TVs (one of which did not work at all), same thin pad masquerading as a mattress,
etc. Even the suite did not have a bath btw, just a small shower.
Also of note: There is no restaurant in the hotel. All they offer is a couple of
snacks (like a cheese sandwich). I again ask you: What 4-star hotel in the center
of a major European city has no restaurant? This means that if you come to your
room in the evening after a hard day of work and want to order in a meal, you're
out of luck. You need to hit the road, which in this case would mean going to the
incredibly touristy Grand Place, where the selection of good places to eat
is quite limited.
Continuing: their wifi is a sorry excuse for Internet service. For a 4-star hotel
that calls itself a "business center", this is rather preposterous. First, the wifi
is completely unsecured, no password, literally zero security. So if you need to do
any business that involves anything even remotely sensitive, you can't do it here.
The speed rarely exceeds 2 mbs/sec, and is often below it. To add insult to injury,
the service frequently stops working altogether, often for stretches of 10 or 20 minutes,
or sometimes longer. So, essentially, it is unusable.
Finally, most of the staff are plain rude. This is especially true of the evening
concierge, a surly man with a belligerent disposition. When I pointed out one night
that the minibar water bottles had not been restocked he claimed in a haughty and
dismissive manner that maybe they're only supposed to be restocked on some days.
I was incredulous to hear that, but to make matters much worse, the concierge started
to unleash a barrage of viscerally threatening aggression, demanding that I "ask nice"
and telling me (again, in a physically threatening manner, and in a heavy north african accent) "you don't know me". I pointed out to him that he's the one who gets paid
to be nice, not me, and that he ought to start doing the job he's paid to do - which
is to provide customers with courteous service. But clearly it had no effect. I've stayed
in hundreds of hotels in dozens of countries and I have *never* experienced
anything like this in a Western country. Looking at other reviews I see that other
customers have also strongly complained about this person. But I highly doubt
anything will be done about it.
Very clean with the perfect location. The staff was very friendly, professional and helpful. I will definitely go back to this hotel. The only missing item was the slippers and it would be good if they add few items to breakfast.
I chose this hotel for its position, as it is very well located in relation to the city center and the main means of transportation (just 1 minute from the central station). But the qualities of this structure go beyond google map! Nice and friendly staff, good level of the room and the restaurant. Only limiting factor is the prize, a bit high but in line with the fare trend of Brussels, progressively increasing!