NH Collection Brussels Centre
What We Love
- A luxurious four-star hotel boasting an enviable location in central Brussels, with breakfastThe hard-to-beat location, less than a 10-minute walk from the Grand Place
- Unwinding in your soothing and spacious guest room
- Starting each day off with a delicious breakfast buffet
What To Know
- Well located just a 5 to 10-minute walk from the Grand Place, Manneken Pis, and Central Station
- Plenty of nearby shops, restaurants and bars
- Free WiFi
For Art Nouveau and Art Deco buildings, spectacular museums, incredible markets, more than 400 types of craft beer and some of the best waffles and fries on the planet, it doesn’t get much better than Belgium’s capital of Brussels. Factor in 2,130 chocolate shops producing around 172,000 tons of chocolate every year, and it’s easy to see why this vibrant city holds such appeal.
Set just minutes from the historic Grand Place, known for its ornate guildhalls, the Hotel NH Collection Brussels Centre gets the home-away-from-home vibe just right. You’ll find inviting guest rooms with elegant décor, private bathrooms with luxury bath amenities, flat-screen TVs with satellite and cable channels and enough creature comforts to satisfy even the most discerning travelers. After refueling on tasty buffet breakfasts, you can spend your time soaking up surrealist art at the Magritte Museum, visiting the European Parliament at Espace Léopold and splurging on big-name fashion labels along Avenue Louise.
Contemporary décor, neutral color palettes and tasteful design flourishes characterize the spacious Superior rooms. You’ll enjoy 320-330 square feet of space, a queen-sized bed, a luxurious bathroom and a flat-screen TV with satellite and cable channels.
Amenities- Air conditioning- Wi-Fi- Luxury bath amenities- Hair dryer- Minibar- Tea and coffee facilities- Safe- Desk- Pillow menu
Start your day at the breakfast buffet for international staples and regional delicacies, including fresh fruit juices, pastries, cold cuts, cheeses, yogurt, breads and more. Cooked-to-order hot dishes are also available.
The hotel’s location, right in the heart of the city center, is hard to beat. From here, you’ll be able to walk to most of the city’s must-sees. We recommend taking in the breathtaking collection of artworks by Belgian surrealist painter René Magritte at the Magritte Museum, strolling across the cobbles of the UNESCO-listed Grand Place and splurging on big-name fashion labels along Avenue Louise. You can also rummage for vintage bargains at the Jeu de Balle Flea Market, visit the Belgian Comic Strip Center for its Tintin exhibits and gaze at the curious Manneken Pis – the city’s iconic bronze fountain statue known as the “Peeing Boy.”
How to Get There
I made the booking in the Hotel website, as I'm an NH Rewards member and I used a discount coupon for my stay that the company had offered to me. When I arrived at the hotel, I received a room upgrade as an additional gift. I prefer NH Collection because it offers a very pleasant and comfortable stay, very good breakfast with beautiful views from the terrace and is very conveniently located (nearby metro and other attractions).
Pros: Good location, Friendly staff during my stay
Big Minus: Bad management/badly trained manager and "alleged" dishonest staff
During my 3 day stay, the staff were very friendly. Location was good as it is walking distance to most tourist attractions and train stations. Room was big and clean.
However, when I checked out of the hotel, i left my cash and passport behind in the room safe. Only realised I left it behind when I was checking into my hotel in Dusseldorf. I immediately called NH Brussels Centre to inform them that I have left my items behind in the safe and if they can retrieve it and mail them to me at my hotel in Dusseldorf.
They wanted me to do it in writing by emailing them and there was a bit of to and fro emails for the paperwork for payment of mailing the items to Germany.
Two days later, my hotel in Dusseldorf notified me of the arrival of a package for me. The package was sealed and I opened it in front of the front desk staff. I was extremely relieved to find my passport. My spare phone and credit cards were also intact. However, my cash of 350 Euros were nowhere to be seen.
I knew that I will never be able to see that cash again, but I wanted to inform NH Brussels that this has happened to their guest so that they are aware such a thing has happened and perhaps conduct an investigation and tighten up their in-house procedures when opening a room safe (such as sending two persons where one is a supervisor or manager) so that will reduce the likelihood of theft by staff. Im sure they also have cameras in their corridors to see which staff was sent to retrieve items from the safe.
They should understand and see this incident from the point of view of the guest, where from my understanding, the most likely reason the cash was missing is that a hotel staff who retrieved my items from the safe took it or the staff who packed my items for postage; unless it was the postal service staff who packed the items.
Hence I emailed the hotel about my missing cash. There was no response from the management for two days for such a serious matter. I had to email a second time to see if they can look into it. Only then did i get a reply to ask for my contact number so that the manager can reach me. I gave them my phone number and waited.
Two weeks went by. No phone call or email from them. Again I had to email them to check on their follow up. The reply was the most shocking response Ive heard from any company I've dealt with.
The reply was in poorly written english with grammatical errors and spelling mistakes and in different font sizes which made me wonder about their pride and professionalism in corresponding with their guests. He brought up the hotel policy that the hotel is not liable for things guests leave behind (which I agree) and that he is proud of his hotel staff and have complete trust in them. But just as I do not have concrete evidence that the staff took my cash, he also does not have concrete evidence that they did not steal.
Instead of being empathic to my loss, he further rubbed salt into my wound by turning around and saying I am falsely accusing his staff of theft! I am a very busy man, I do not have the time to cook up stories of theft. I travel extensively and this is the first time I've experienced this kind of service and response from a hotel. I do not usually write reviews unless they have provided exceptionally good or bad service.
I am not trained in hospitality, but as a decent human dealing with a client, I would have said that I am sorry for the guest's misfortune and thank him for letting him know such an incident has happened at his hotel and that he will look into improving protocols for similar incidents in future so that it does not happen again. Instead, not only do I get an apology, I have been made to feel I am a villain falsely accusing his staff of dishonesty. So now I know this is how NH treats treats their guests and I will ensure that my extended family and friends and hopefully anyone who reads this will think twice about staying at an NH hotel where the guest is seen as the bad guy when the guest is actually the victim.
Hotel is located in the center and it is a 10 minute walk to the grand place. The rooms are a bit small but the bed is very comfortable. Staff are very friendly and helpfull but the breakfast is poor.
My husband and I stayed at this hotel during our holiday in Belgium and really enjoyed our stay. We were upgraded on arrival to a nicer room on a higher floor, which was a very nice gesture. The check-in was efficient and friendly, and they helped us to park our car in the hotel's underground parking, which we appreciated as it was underground and accessed by a car lift. Our room was modern, well-decorated and clean, with a huge and very comfortable bed. There were lots of decent English channels on tv, and good amenities, including the coffee and tea facilities. We used the hotel gym which was small but had everything we needed for a reasonable workout. We loved the location, right on the Grand Sablon with dozens of dining and shopping options, and anywhere from five to ten minutes walk from the main areas of Brussels, including the museum district, Grand Place and other sights. And the highlight for us was the breakfast, which had a good variety and was of very high quality. We particularly enjoyed the fantastic cheese and cold meats, as well as the huge amounts of pastries, breads and cakes, which were divine. Overall a fantastic hotel, and we will certainly stay here again.
I arrived this hotel on Thursday 18/4/19. Gave feedback on Friday, Saturday a number of times about the water flow in bathroom is slow n water doesn’t seem to flow into drain at all. Nothing was done despite I stayed here for 4 nights.
Toilet bowl was not brushed despite I feedback back few times on Friday and Saturday. What is absolutely poor is no room service (towels no replacement, no replenishment of toiletries, bedsheets unchanged, rubbish bins not cleared) on Saturday and Sunday. I couldn’t stand it anymore after returning from day trip on Sunday evening and made a big complaint to the reception about the mad service in a 4stars hotel. Though location is good as 10min walk to Grand Place, not sure if I will stay in this hotel anymore.