Pristine Bay Resort
- Free WiFi
- Golf Course
- Handicap Accessible
- Parking On Site
Located in Roatan (Pristine Bay), Pristine Bay Resort is close to Arch’s Iguana and Marine Park and Marbella Beach. This 4-star condominium resort is within the vicinity of Parrot Tree Beach and Mahogany Beach.
Make yourself at home in one of the 53 air-conditioned rooms featuring private pools and LED televisions. Rooms have private furnished patios. Kitchens are outfitted with full-sized refrigerators/freezers, stovetops, and microwaves. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment.
Spa, Wellness & Premium Amenities
When the weather is fine, head down to the private beach, or play a round or two at the golf course. This Mediterranean condominium resort also features complimentary wireless Internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Food & Drink
Satisfy your appetite at one of the condominium resort’s 3 restaurants. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to noon for a fee.
Business & Travel Amenities
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. This condominium resort has 2 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available on request).
How to Get There
Pristine Bay Resort is a beautiful property that is currently in bank receivership. Because of this, there are many problems with the villas. Dishwasher was broken and leaking. Safe was inoperable. Getting housekeeping to bring towels, toilet paper and other amenities was virtually impossible.The list goes on. If this resort is purchased and upgraded by a private company it has the potential to be the best on the island.
The pictures on the website are the best thing about this place. I’ve never stayed somewhere where i genuinely wanted to leave. The personal pool that they try to make seem so luxurious is disgusting and dirty and bug, bird, and cat infested. The tiles on the pool are coming apart and It looks so tacky. Our first day, there was a dead frog in the room, our dryer didn’t work, no hot water, no WiFi, and the room phone doesn’t work. Not to mention the shower water smells so disgusting you want to buy bottled water to bathe. We called using our cell (my phone bill is up the roof with all of the calls I’ve made) to get the things in our room fixed and they said someone would stop by before the end of the day. By the end of the trip we called a total of 16 times to get it fixed and they only came twice. Every few hours the WiFi stopped working. We had an ant infested bathroom by the 3rd day and we finally received hot water by the 3rd day because FINALLY someone came to fix it. I attempted to order room service on Sunday and they told me they closed at 8pm but the menu the resort gives you says they close at 9:30. I understand most places don’t stay open late on Sundays but then list ALL of your hours. The communication between everyone at the resort was horrible and they did a horrible job showing us around. Only by the 3rd day did they finally tell us they can offer transportation from room to club. They also ONLY told me this because they SAW me walking from my room! The tours they booked were all late and they kept trying to blame it on the tour guide. When EVERY tour is over an hour late, there is something wrong with the resort NOT the tour. I gave up on the WiFi by day 3 as after they kept telling me someone would come out, no one ever did. Oh and the complimentary soaps, lotions, and conditioners they give you are USED!! They actually left us the old ones the previous guest used. Also be sure to bring your own toilet tissue because the cleaning ladies will see that you ran out, toss the roll for you, then NOT replace it. Lastly, the stray cats will steal your food so make sure you watch it when trying to swim at the beach club pool. The cats will also be in your backyard every morning drinking your pool water along with the birds. The day we needed a shuttle to catch our flight, he was 30 minutes late making us almost miss it!! I hope they get their stuff together because I’ve never seen a place so disorganized. Half of the things they claimed they offered we never received. I feel completely screwed over for my money. I will never be back and I will make sure anyone I know doesn’t stay here either.
The infinity pools was awesome and the beach was beautiful. The disappointment was the no-see-me bites. No warning from the resort that this was a possibility. Two weeks later and the bites are still pretty bad. I don’t know that the bug spray would have helped. Glad we were not there for a week I sure would have been disappointed.
Upon first arrival Pristine Bay was all that the website pictures promised, stunning views, amazing pools, and gorgeous beaches. But sadly this is all a facade to a place that has serious issues, and as you will read, at time almost comical responses to solving those issues.
My wife and our one year old daughter travelled down to Roatan for a wedding, luckily not on this property. We checked in and there were some glitches but nothing uncommon. To accommodate my wife’s very large family we rented a three bedroom villa. It was gorgeous and just steps from the glorious beach and it’s own private pool. Beautiful finishes, comfortable beds and cold AC. We headed right down to the beach and took our daughter into the ocean, my wife stood on the beach for a few minutes watching to her grave mistake, she was decimated and eaten alive by sand fleas. No one at the front desk warned us to put on bug spray and that became part of our daily ritual.
We got back to the room and wanted to lock up our valuables, but the safe was broken stuck open and beeping loudly, which is a problem for a baby that needs to nap. We called the front desk to have it fixed and they said they would send someone right down. An hour later we called back after no one showed up. I get “island time”, but five hours later the first person showed up. This first tech couldn’t fix it but was able to stop the beeping and left. The next day the owner of the safe company showed up to work on it, but it needed a part from across the island and it wasn’t until day three that the safe was finally fixed. This would be ok if this was the one incident but it wasn’t. The kitchen had a constant puddle of water from the dishwasher that no one mentioned was broken, the blinds were broken, the pool was missing a fair amount of tiles, some critters would go through and scatter our trash every night (no lid), no screens on any sliding doors despite needing to protect from flies and mosquitos, and an impossible to lock front door. (Which will be comical for the key story coming up later!)
But here is the funny, not so funny one! We asked the front desk for more toilet paper and it took them over 48 hours and multiple increasingly distressed phone requests to bring some. In the first 12 hours eventually we had to go to the front desk and were told housekeeping will bring it and they never did. We finally just left to the store to buy some ourselves and they did eventually bring 2 rolls for a 3 bathroom house with 7 people, at the end of the following day. So 48 hour in total! It was such a joke!
Now that’s not the only incident where something took an exorbitant amount of time. The last day after all her family left we switched villas to something smaller and upon check in it took them 8 hours to get us a key. Yes, we were given access at 11:00am and requested a key when one wasn’t given but did not recieve it till after 7pm that night. Again the issue that was truly the problem was what we were being told by the front desk. The first time we requested it they said five minutes and 15 passed as we were trying to leave for lunch with a one year old that is a challenge in itself. When I called back I was told five more minutes and as ten minutes passed again I drove back down to the front desk only to be told the truth. They didn’t have a key and the person from housekeeping was in town about 45 minutes away. They said they where going to jump in their car and go get it right then and there, but we could not stick around and needing to feed my family so we decided to leave to get lunch and risk our stuff in a unlocked villa. They of course never drove to get the key and even when we came back told us they were jumping in their cars right then. It was delivered by housekeeping later that evening. I’m not a paranoid traveler when it comes to leaving things out of safes but to not be able to lock up at all is an issue. It’s one thing not to have a key it’s another to lie about what you are going to and willing to do to fix the problem.
Something to note is that there were locals protesting at the entrance everyday about being either underpaid or not paid for the service done for the resort after a bank takeover and that’s kind of the feeling you get from the staff even working there. They seem not to care, but they also seem frustrated. They all were nice but it just was poorly managed and no one seemed to be trained in resolving guest issues.
So I saved the two grossest issues for last. Number one, each villa has their own pool, and even with missing tiles they are great. But we wanted to take our daughter to the massive main pool to check it out. There was no one there, no guests or staff except one security guard who didn’t even look up from his show he was watching on his phone. After swimming for about 20 minutes we notice chicken bones scattered throughout the pool, it was disgusting!
The next gross thing was at the second villa where upon arrival we actually notice dried blood on the duvet cover. (Picture below). My wife said we should say something but I half jokingly said it would take them a week to solve it and we were leaving in the morning.
And just for good measures on our last morning we were woken up at 5:00am by construction at the villa two down from us.
We left today having had a great trip even with all of this. Roatán is amazing and would highly recommend a visit. I’m giving Pristine Bay 2 stars just because the property is still stunning, but this is not a 4.5 star based off the shear lack of staffing and support needed to maintain the basics of even a Motel 6.
I would only choose to stay here again if it was free, and someone covered the flights!
This place was amazing! Perfectly manicured grounds and peacefully quiet. There were a lot of sand flies on the beach so bring bug spray. There is a food and drink shack with tasty ceviche. I visited as a part of a cruise excursion and it was literally just 5 of us from my ship and we had complete access to everything. The pool is warm and relaxing. There were barely any waves on this beach, the water was calm and not to cold. The drive up to this resort was amazing, you can see almost the entire island from the top.