-1.0
Terrible 1798 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A historic palazzo with stunning views over a dreamy cave town – includes breakfast and moreThe roof garden terrace with amazing views over the Sassi di Matera
  • The splendid breakfast packed with locally produced breads, jams and honey
  • The superb and welcoming personal service throughout your stay

What To Know

  • Spacious rooms feel even larger than they already are thanks to soaring vaulted ceilings
  • Free WiFi is strong and reliable
  • The hotel is in a beautiful part of town, opposite Piazza Duomo
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Overview

A five-star boutique stay in southern Italy, including breakfast, spa access, a suite option and more

The Lowdown

A UNESCO World Heritage site, Matera in southern Italy’s Basilicata region is best known for its beautiful Sassi, or ancient stone cave-dwellings. Palazzo Gattini, which dates back six centuries, places you in an enviable location to take in this stunning sight: the highest point of the entire town.
Architect Ettore Mocchetti breathed new life into the historic structure using ancient limestone, subtle lighting, rich fabrics and elegant custom furniture. The result is a luxurious and totally unique property that nabbed a TripAdvisor Travelers’ Choice Award in the Top 25 Luxury Hotels in Italy category.
In your characterful room, you’ll sleep under stone ceilings and soak up the historic atmosphere at every turn. Elsewhere, there’s a dreamy roof terrace and bar with unrivaled views; by night, the whole vista becomes even more magical as the Sassi are transformed with floodlights and lanterns. An equally attractive prospect awaits in the sublime Gattini Spa, located down in the ancient cistern and surrounded by caves carved into the stone.

Rooms and suites

Spacious Deluxe Double rooms and Junior suites all have their own unique character and are defined by their old stone ceilings, curved walls and delightfully modern bathrooms with complimentary Côté Bastide toiletries.

Dining

The delicious buffet breakfast includes cooked-to-order eggs, fresh cakes, fruit and local bread and cheeses. The Michelin-starred Don Matteo restaurant offers excellent seasonal cuisine in splendid surroundings.

Spa

The small but perfectly formed Gattini Spa is housed underground in the former cistern and has a swimming pool with a Jacuzzi, hammam and whirlpool bath. A host of massage treatments are available, as well as numerous beauty treatments.

Location

Palazzo Gattini is superbly located right in the center of town, just across the square from Matera Cathedral. Spend a day exploring the labyrinthine cave dwellings, full of twists, turns and cobblestone alleys. Other attractions include the Domenico Ridola Archaeological Museum, Sant’Agostino convent and Tramontano castle. Make sure to also explore the surrounding Basilicata countryside, with its great hiking trails and traditional villages.

How to Get There

Palazzo Gattini
Piazza Duomo 13/14
Matera, 75100 Italy

Reviews

Location
Angela N

Chose this hotel for the central location right across the piazza from the Duomo as we were meeting our tour guide in the morning at 9:00am in front of the Duomo. Finding the parking structure a distance away was a little tricky but entering the structure with caution we were greeted by a very friendly employee that took us and our bags (in a tuk tuk?) to the hotel. We were greeted by a very friendly staff and given a lovely room. A few things, due to the location our window faced another building so there was no view, we had to ask for luggage racks and the temperature control is controlled at the front desk but they did adjust it upon request. I wish we knew about the pool on the roof as some have mentioned, would have like to have gone up there. Since we arrived in the afternoon after a long drive then went out to get our bearings, we thought we would eat in the hotels restaurant but it didn't open until I believe 7-7:30 so we asked if we could get a drink in the bar. There was a nice terrace with a view but we could not go out due to rain so we sat in the bar but waited for service. Not sure why it took so long. But after we finally got drinks we were also presented with a complimentary appetizer. Yum! Then we down to the restaurant. I read someones review complaining it was down in a cave!!! It is Matera, city of caves!!! My husband had a pasta dish and I had salad and a lamb chop. Wine of course and topped off with dessert! The meal was very good and leisurely served. The following evening we returned after a long day of sightseeing and meals in the town we wanted to go up to the terrace for a drink. We sat down and were told the table was reserved for someone arriving in about an hour. There were other places to sit but we were not offered the option. We would have had our drink and been long gone by the time the reservation came. I just think it would have taken them too long to get our drinks based on the day before. So we left. We had the complimentary breakfast both mornings. Delightful. Pina was wonderfully pleasant and remembered our order from the day before and asked if we wanted it again. Very nice assortment. They would even make eggs to order. When it was time to leave there was no one to take us to the parking structure with all our bags so they brought our car to us. I was not comfortable driving through town so an employee that brought the car drove us out of city center and directed us to the main road and off we went. Definitely would stay here again and recommend it as wonderful location to see the city.

Really poor service!
Jill F

We travelled around Italy for 2 weeks and had actually booked another hotel nearer to Messina so we could catch the ferry the next day, but my husband wanted to see where they were filming the new James Bond film.

We were greeted at the front desk with: “There is a problem. You can’t park your car outside.” We were shown to our room by a new staff member which is fine, but literally showed us to the room and left.

We booked a double room, but we got a twin room with separate beds. When we questioned it, they said they didn’t have any double rooms left, that’s why we had a twin room. This was the first time ever we had slept in separate beds!

There was also a problem with the air conditioning. It doesn’t go any lower than 23c and the system sounds like a washing machine!

In the morning we were looking at a Conde Nast Traveler magazine and we saw a picture of a beautiful rooftop pool and wondered where in the world that was. It was at our hotel!!!

We were not shown any of the hotel- apparently, they have a spa and a rooftop pool. They didn’t even show us where breakfast was. It is such a shame as you can clearly see the hotel is gorgeous, but the staff just do not know how to give any service, let alone 5-star service. The amount that the hotel charges per night should reflect the service and it was appalling. We expressed our views to the staff, but they just don’t know how to handle feedback. Also, if you take the card out of the slot then all the electric stops working- not great for a 5-star hotel!

I guess because they have prime place in such a beautiful town, they can charge what they like and get away with terrible service.

The only good thing about staying at this hotel was Pina, who was the breakfast waiter- she was amazing and a breath of fresh air!

We stayed in 7 hotels throughout south of Italy and Sicily for 2 weeks and this was by far the worst one!

I hope the Manager of the hotel reads this as there was no manager around when we were there!

Great location within Matera.
934duanet

Very nice hotel, service is great, rooms are really nice. Overall amenities are below what we look for in a 5 Star rating, however it is extremely nice considering it is smack in the middle of this ancient city.