Hotel Lucerna Tijuana
- Free WiFi
- Parking On Site
With a stay at Hotel Lucerna Tijuana in Tijuana (Rio Tijuana), you’ll be convenient to Paseo Chapultepec and Club Campestre Golf Course. This 4-star hotel is within close proximity of Plaza Rio Commercial Center and Hidalgo Market.
Make yourself at home in one of the 168 air-conditioned rooms featuring LCD televisions. Rooms have private balconies or patios. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Don’t miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and wedding services.
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 6 bars/lounges.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite.
How to Get There
I stayed three nights. Hotel was convenient for my dentist. Staff went out of their way to make this American comfortable. The breakfast buffet was quite good. Whenever I needed a taxi, the staff made sure the taxi drivers knew exactly where I was going. Frontline staff spoke excellent English.
This hotel is well located on the Paseo de los Héroes and is fairly well appointed. But management really needs to try harder.
For example, it would be a good idea to explain to guests that the thermostat that says “heat” doesn’t actually control a heating system! We only discovered this after the room temperature dropped to an uncomfortable 17 degrees centigrade!
It would also be a good idea to fix the elevators, which seem to have a mind of their own. Sometimes they just would not move. Sometimes they would go all the way to our floor, and then return to the lobby without letting us out. It must have been something we said!
And don’t even get me started on room service. Not only was it slow, but mistakes were made so often that we were close to giving up completely! And I should add that this was not a question of things being lost in translation because we both speak Spanish!
So, Lucerne management, I’m sorry but you need to have a serious look at how this hotel is run...
The Lucerna has nicely appointed rooms and a warm vibe, however the service is patchy and at times really bad. We ordered the same thing from room service five nights in a row, and they got it wrong more often than they got it right (unsweetened yogurt is an exotic request apparently, And I speak Spanish) They charged us just the same.
The rooms are often lacking things like a blanket or tissues or a room service menu, and it can take a long time and multiple calls to get it. Also, note that the rooms do not have a coffee/tea maker or fridge. finally, there was no heat or a/c during our stay.
Be careful what room you get because those near the elevator have elevator noise.
Finally, the gym is just about ok, but lacks mats for stretching, and any accessories for the multi gym. The cardio equipment is in desperate need of maintenance but at least it works.
.. are hard to quantify. A very good hotel is comfortable, efficient, service friendly - effortless. A great hotel comes into its own when you are confronted with neighbours from hell in the next room, and the staff excels in its response. I love Lucerna hotels - use them whenever working in northern Mexico, if possible - and had just arrived here from the sister hotel in Ciudad Juarez. Lovely, albeit pricey, room with balcony and view of the boulevard. Then I got kept awake all night, by rowdy guests next door (from Eastern Europe, not Mexican) with major day's work to follow. Night staff did all they could to shut them up - kind of nightmare can happen anywhere. BUT - here, Pamela on the front desk dived into the problem - upgraded me to a luxury floor I'd happily pay for next time, and was gracious, professional and delightful throughout. I've therefore just finished a good evening's work, accompanied by a complimentary Dos XX, and would recommend anyone to stay here without considering any other address in Tijuana. As for Pamela, she should get a pay rise and company Ferrari. Thank you Lucerna - hasta luego. Ed Vulliamy, The Guardian, London.
3rd time staying here, for my wife’s birthday, and as always friendly and knowledgeable staff.
My wife loves sushi and they have a rooftop sushi in the K building, so in celebrating her birthday decided to try it out. According to her it was some of the best she has ever had.