4.0
Very Good 387 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
tree Resort swimming pool Pool property leisure condominium mansion resort town Villa plaza palace backyard lined empty swimming

Overview

Location

With a stay at Hotel Lucerna Tijuana in Tijuana (Rio Tijuana), you’ll be convenient to Paseo Chapultepec and Club Campestre Golf Course. This 4-star hotel is within close proximity of Plaza Rio Commercial Center and Hidalgo Market.

Rooms

Make yourself at home in one of the 168 air-conditioned rooms featuring LCD televisions. Rooms have private balconies or patios. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Don’t miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and wedding services.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 6 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite.

How to Get There

Hotel Lucerna Tijuana
Paseo del los Heroes #10902, Zona Rio
Tijuana, 22320 Mexico

Reviews

4.0 Very Good 387 Reviews
Was expecting privacy in the shower
Reviewed 2 months ago

I checked into the hotel, everything seemed clean. 20 minutes into getting into the room I undress to get in the shower as the door makes noise and opens and in comes a family of 4 telling me im in their room. I had to try to dress and get them and their kids out showing my key has the same number as their key. Not a fun situation to be put in but seems their software does not take out the unavailable rooms from the system so a mistake. I dont feel safe leaving my belongings in the room knowing they will make mistakes like this and let other people in my room so not a good feeling if you want to leave the room to go to a restaurant. Not good for a hotel that costs what this one does. I talked to the manager the next day about what happened. I told him google maps is asking me on my cel how my stay was and asked what he would say. The manager said they have enough good reviews it dont matter the bad things. Nice attitude.

Expecting much more!
Reviewed 3 months ago

I stay at Lucerna for friend recommendation. All staff very attentive and friendly. However to stay in a 220 USD per night I was expecting much more quality.
I stay in a Lucerna Select room 520. This is the 3rd level up. Room was clean, however the duvet cover was very old and broken. The side bench also looks old. Balcony’s glass very dirty.
TV signal constantly interrupted.
In the shower hoy water turns into cold water and viceversa.
The curtains stick was not on place.
I eat at the Mexican restaurant.
-Wine glass dirty.
- food was ok. I was waiting a great arrachera tacos for 11 usd.
- need better wines as you have the Guadalupe Valley.

Good things
Staff very friendly
Front desk Agent, check in provide all information required and very friendly.
Waiter at the continental breakfast at 5th floors was great.

I think balance price - quality are far one from the other.

Ok for what it is
Reviewed 3 months ago

This is a fairly old hotel and I’m sure that for the geographical location, it’s a nice hotel. They do not have fridges in the room nor microwaves and, at least for our stay, they could not have cared less that we wanted them. We asked twice and were told that it cost extra (which we told them was fine) but we never got either. It’s frustrating because we had food from one of the local restaurants which we didn’t want to throw out.
The elevators are THE most complicated elevators I have ever seen. Apparently, there is a trick to using them which we never did figure out. The staff, for the most part, were gracious and polite. As helpful as they could be but one really does need to be able to at least communicate effectively in this part of the world. Your stay in Tijuana will be much nicer and easier if you speak enough Spanish to effectively communicate.
All this being said, we rate going back next month and will stay here again BUT.....we will stay in the “K” tower. This is the newest addition to the hotel and the rooms are MUCH nicer and new. The staff there appears to have a better grasp of what the customer wants and they are willing to go the extra mile to make sure you are pleased.
All in all, I would recommend this place as it is close to a lot of things one may want to do in Tijuana and the prices are very reasonable.

Pretty pricey but secure and clean
Reviewed 3 months ago

Good place to stay with family nice and clean very professional and courteous well maintained if I need to stay in Mexico were ever there is LUCERNA HOTEL we stay there I've been at other hotel but I always end were you feel safe and clean

Not a 5* But Okay
Reviewed 3 months ago

Rooms are large and spacious. Bottled water is supplied. TV is old and bad picture, but there are US Channels to watch. Towels were old and hard. Coffee machine was not cleaned after my 1st night and water not refreshed in the bottles.
A/C there is no way you are going to sleep with it running very noisy.
Staff are 1st class and super friendly. I was booked here for 3 nights came out to use the Dentist in MX but leaving a day early and pleased to get the heck out of here.
The area is alright not much to do especially if you are traveling alone. It sure is not as bad as I expected. Its way nicer than many areas of San Francisco and Oakland.