-1.0
Terrible 2987 Reviews
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What We Love

  • Calm, beauty and a warm welcome within the walls of a magical city
  • Home to the only Michelin-starred restaurant in Carcassone's medieval citadel
  • The view of the city ramparts from the hotel’s outdoor heated pool (open May to September)

What To Know

  • In peak season (June to August) Carcassonne gets extremely busy; call the hotel to organize parking and book tables in advance
  • Cobblestones abound; make sure to come equipped with sturdy walking shoes
  • In colder months, pack warm pajamas. The hotel heating can take a while to kick in

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Elegant Historic Luxury Suite curtain textile window treatment cottage

Overview

Intimate, medieval stay inside a former bishop’s palace, with a heated pool and Michelin-starred restaurant

The Look

The discreet entrance to this hotel would make you think this was a small, cozy inn. But the hotel — built in the early 1900s on the site of the former bishop’s palace — actually stretches the length of the street. Elaborate murals and paneled walls decorate the reception area, which opens onto manicured gardens surrounded by the citadel ramparts. Understated furnishings and a neutral color scheme combine with a dramatic neo-gothic backdrop, so that the rich history of this beautiful building shines through without overwhelming.

Bed and Bath

Neo-gothic windows admit light onto pale gray marble, oak furnishings, and richly hued trimmings. Many rooms have separate bathrooms and toilets; all have classic white porcelain tubs and sinks, plus shining taps and fittings. Soft white towels and robes and Damana toiletries in recycled cardboard packaging keep the look understated and comfortable.

Beyond

Pull out all the stops for a world class dinner with fabulously attentive service at the Michelin-starred La Barbacane restaurant, followed by a nightcap in the Library bar, or opt for a more casual gourmet lunch at Brasserie Le Donjon. Rising-star sommelier Baptiste Ross-Bonneau will advise on wine, and he’ll wow you with his knowledge, enthusiasm and passion. He also carries out wine-tasting sessions for guests in the hotel’s cellars (call ahead for advance bookings). Breakfast is a buffet feast; choose from pancakes, eggs and bacon, the freshest seasonal fruit and classic French pastries.

In the Area

A fortified settlement has existed at Carcassonne since before Roman times, and after a turbulent history filled with sieges, battles, fires, rebuilding and painstaking renovation in the 19th century, the city now stands as a proud example of a medieval fortified citadel. Explore the cobbled alleys, take a tour of the ramparts and, beyond the city walls, wander the quieter Ville Basse, or lower town, or stroll or cycle along the Canal du Midi. Hungry? Try Comte Roger for outdoor fine dining or Adelaide for family-friendly local fare. At night Le Bar à Vin has contemporary sounds provided by top local and international DJs.

How to Get There

Hotel de la Cite Carcassonne – MGallery Collection
Place Auguste Pierre Pont
Carcassonne, 11000 France

Reviews

Amazing stay!
zeljkadurovic

Booking only 1 night was a big mistake. This hotel is so beautiful that 2 nights are minimum. Hotel is situated in the medieval fortress and was used as a house for bishop.
The setting is perfect, the gardens amazing and the pool area out of this world.
We have booked the Superior room and got amazing room at the ground floor with terrace and chairs. The room and bathroom were beautiful in decor, extra specious. The bed was one of the best I have ever slept.
As soon as we arrived, we took a chance and ate lunch at hotels restaurant La Barbacane and that was really amazing experience. The food, the staff, the atmosphere.
I would definitely recommend this beautiful property to everyone who is looking for a great, relaxing and unforgettable stay.

OK the good: great quiet location in a UNESCO world heritage site where you can hide from the overcrowded tourist flow d
seaxprs2018

OK the good: great quiet location in a UNESCO world heritage site where you can hide from the overcrowded tourist flow during the day.

The city, as a museum, is amazing but don't go in the summer season as you simply can not walk through the village from 10-6 as it is so crowded. Hangout in the hotel's spacious garden or by the quiet pool or, as we did on our terrace facing the fabled walls and watch sweating tourists make the wall circuit.

The service and coordination was much less than what was expected: Based on what is suppose to be a Michelin 1 star restaurant, we pre booked a special menu offered on the website but one that the restaurant staff was unaware of and very confused and it made us quite uncomfortable and apprehensive for our anniversary dinner. The food was good but certainly NOT up to the level of other Michelin star restaurants we have eaten at recently.

We should have been mentally prepared for this. When we arrived we found the HOT bottle of cold Champagne, $20 Euro for $80, we had ordered when booking so that when we arrived in the heat of the afternoon and wanted to celebrate our Anniversary out on our private terrace prior to a dinner we hoped would be special. We had to order ice and a bucked through room service which arrived promptly but melted quickly and more ice needed to be ordered.

Don't get us wrong the service was friendly, caring, and fairly efficient, although the room could have been vacuumed better, but it certainly lacked coordination and failed to anticipate the guests needs as a 5 star and very expensive hotel.

In general both the kitchen and property seem to be living off of past laurels and the premier placement and architectural style in the Cite. Maybe it was due to summer vacation on management's part?

Much anticipated visit
Ron F

I visited Carcassonne on a day trip during a school trip almost 50 years ago. I vowed then that I would stay at the hotel. So I was worried that I may be disappointed.

No such issues. Room great, bed comfy and breakfast the best we have ever had and we have stayed in amazing hotels.

It's a winner.