4.5
Very Good 3348 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Surrounded by water, the hotel feels tranquil
  • Calming spa mixes French and Maori traditions
  • Every room has a balcony
  • In-room espresso machines, tea kettles and free WiFi

What To Know

  • Large glass expanses means it can be a bit cold in autumn and winter
  • Buzzy locals scene in the restaurant and bar
  • A few areas of the hotel, including the lobby, are low-lit

Amenities

  •  Babysitting
  •  Bar
  •  Eco friendly
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom City Modern Patio property condominium Suite living room home overlooking

Overview

A French-inflected window into the watery world of Auckland with marina access and a playful restaurant

The Look

In contrast to its gleaming glass and steel exterior, the decor is darkly masculine with black flooring, striped tiger woods and underlit onyx walls in the Lava restaurant and Sabrage restaurant, graced by softer touches like velvet French provincial chairs. New Zealand Maori, Australian Aboriginal and Asian art adorn the walls in public spaces. Large glass expanses overlooking the marina bring light into the guest rooms and walkways leading from the dining areas, offering ideal spaces for newspaper reading over a croissant.

Bed and Bath

Spacious rooms keep the focus on the spectacular setting with floor-to-ceiling windows and private balconies. Décor is simple, in blocks of blacks, reds, chocolate and white. Bathrooms feel spa-like with a glassed-in shower, a deep bathtub and citrus-scented Lanvin toiletries (select rooms use Hermes).

Beyond

Auckland’s fashion crowd loves the Sofitel, using boat slips as runways during Fashion Week and dining at the buzzy Lava restaurant on playful, molecular fare (think ostrich carpaccio and chili sorbet). Generous breakfasts here mix Continental, Mediterranean, American and Full-English along with a self-serving juicer and pastries flown in from France. Sabrage is the only New Zealand spot where bartenders saber the tops off bottles of champagne a la Napoleon. The snacker-friendly sidewalk café is adjacent to the hotel’s own private boat slip in the marina. The spa offers seven treatment rooms with French Plantogen and local Pounamu Maori-inspired products made from volcanic mud and Manuka honey.

In the Area

Water, water everywhere. A short walk takes you to the city’s best nightlife and restaurants in the marina or historic downtown. A gastronomic highlight is chic Ostro, in the Seafarer’s Complex, a converted dockside warehouse with Auckland’s freshest seafood, lamb and other fare. Learn more about the city’s relationship with the sea by visiting the Voyager Maritime Museum, with displays ranging from Maori village life to yachts which have won boating races the world over. Explore and choose the sea’s bounty on your own or with cooking lessons at the Auckland Fish Market. For the truly daring, head to Sky Tower, to dangle on its walkway or simply enjoy the 55 story view from Peter Gordan’s Sugar Club revolving restaurant.

How to Get There

Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Avenue
Auckland, 1010 New Zealand

Reviews

4.5 Very Good 3348 Reviews
Disappointing Sofitel
Reviewed 12 hours ago

We stayed at this hotel for 3 nights from 6th Feb 2019 at the start of our epic visit to New Zealand. We had a harbour facing room and the view was great. Also good were the bellboys and there was a 4 part USB charger by the bed.
Not so good was breakfast. Too few spaces for the guests so you end up eating on the terrace area and then the staff forget you!! Our last morning's breakfast experience was terrible, so slow and they kept forgetting things like cutlery!!!
The room had no drawers or space for your non hanging clothes. The bed was very soft. The cleanliness was awful. Dust all over the table and TV. Not even cleaned after I drew in the dust to make it obvious.
I would find somewhere better to stay

Great location, mediocre service
Reviewed 2 days ago

The Sofitel is perfectly located in the heart of the central business district and overlooking Auckland Bay. It is a modern structure, about 4-5 stories high, in keeping with all surrounding buildings. The front desk is friendly, efficient and helpful. So are the bell desk and doorman. We had a junior King suite. It was spacious and comfortable, with all the amenities expected. The view was not great, since the room looked out on the city bus depot and it was noisy form about 6:00 am onward. The restaurant and bar were less satisfactory: both had very slow and inefficient service. Ordering a plain cup of black coffee usually took about 10 minutes. Strangely, there was no teaspoon with the coffee unless you specifically requested it. The breakfast buffet was average. ordering eggs became a challenge. The poached eggs were always overcooked (including the Eggs Benedict); fried eggs sunny side up came out solid and poorly presented. All three breakfast we had at this place were unsatisfactory. At the bar, one evening we sat for 15 minutes without anyone coming to take our order. Finally, I went to the bar and ordered our drinks which came out mediocre, at best. It was another wait for the check and yet another one to take care of payment.

Easily our favourite hotel in Auckland
Reviewed 2 days ago

There are so many reasons this hotel is great. The seamless ness of valet parking, bags to room and check in is a bonus for us having a baby with us. The staff are always faultless. We like that it’s not a huge apartment building but more of a low rise type hotel as it’s easy to get to and from your room. The rooms are private, spacious and nicely furnished, bathrooms and toiletries are also lovely. For the price in comparison with other main hotels in Auckland city we think Sofitel is by far the nicest and best value for money.

Luxury, but patience needed
Reviewed 5 days ago

Our rooms on the 6th floor were lovely; turn down service also very good. Rooms clean, spacious and quiet. Housekeeping inappropriately reported that we used a "mango juice" from the minibar that check-out staff removed. Check in was very slow due to computers being offline - one group of guests decided to use the app while waiting on line. Front Desk staff during check-in shift not very attentive - allowed other guests waiting to cut in line, did not refer a service request made in the a.m. by p.m. time requiring 2nd call. Cold breakfast spread good but hot breakfast (a la minute) slow and not well seasoned. Guest in next table cancelled hot order after 25 min to get on w/ day's itinerary.

Beside the marina..
Reviewed 6 days ago

Nice hotel , stayed for three days on arrival in NZ Very friendly and helpful welcome , luxurious room , extremely comfortable bed Unrestricted multi device wifi included free if you are member of the reward scheme - well worth joining ! Its about 10 to 15 mins walk from the city centre , lots of restaurants at Viaduct Harbour only 5 mins away There is a reasonably priced cafe attached to the hotel , really useful if you miss hotel breakfast - very impressed ! Definitely one of Aucklands best hotels ..