The St. Regis Singapore
What We Love
- St. Regis Butler Service gives prompt personal service
- Remède Spa uses best-selling Laboratoire Remède treatment products
- Sunday Brunch comes with free-flowing Billecart-Salmon Brut Réserve
What To Know
- Early check-in and late checkout will incur charges
- WiFi costs extra
- The minimum check-in age is 18
- Free WiFi
- Parking On Site
- Room Service
The 299 elegant guestrooms show off British colonial pomp and contemporary Asian influences, and have a roster of carefully considered luxury textiles throughout, including hand-painted Chinoiserie wallpaper and Thai silk throws by designer Jim Thompson. The city views from your bay window may entice you to stay in, but three restaurants, including the award-winning Chinese venue Yan Ting and the seasonal French Brasserie Les Saveurs, make a case to venture beyond your room. Play a match on the indoor tennis court, take a dip in the outdoor Tropical Spa Pool and don’t leave without visiting the award-winning Remède Spa for a signature treatment such as the Chi Nei Tsang, which blends Chinese and Thai massage techniques.
In the Area
From the Singapore Symphony Orchestra to the Singapore Dance Theatre, your concierge can arrange tickets to the city’s best arts and entertainment events. For art and history lovers, the Singapore Art Museum at 8Q showcases the area’s best contemporary art, while the Singapore Philatelic Museum and Peranakan Museum both display relics from the region’s rich heritage. The nearby National Orchid Garden provides a picturesque way to pass the afternoon, while the Botanic Gardens are an ideal backdrop for a catered picnic lunch. Before you venture out, get your bearings from atop the iconic Singapore Flyer, a 541-foot observational wheel that offers the best views around.
How to Get There
Prophetess Cassandra Lai
1 hour agoDetails
not feel welcome to ceWe dolebrate our Wedding Anniversary (18. 1.
2019) at St. Regis Singapore staff. It is matter of " Heart", we
don't felt it, merely just lips service. 2 weeks before our Wedding
Anniversary ie. evening of 4 Feb. we received a call from Singapore.
His name is Mr.Alexis whom identified himself calling from Marriott
Vacation Club Singapore. We were being choosing to spend 3 days and 2
nights one of Singapore Luxury Hotels (only paid one We do not feel
welcome to celebrate our Wedding Anniversary (18. 1. 2019) at St.
Regis Singapore staff. It is matter of " Heart", we don't felt it,
merely just lips service. 2 weeks before our Wedding Anniversary ie.
evening of 4 Feb. we received a call from Singapore. His name is
Mr.Alexis whom identified himself calling from Marriott Vacation Club
Singapore. We were being choosing to spend 3 days and 2 nights one of
Singapore Luxury Hotels (only paid one night). I was in the midst
planning and praying how celebration of our Wedding Anniversary. So
after many queries and confirming I didn't received a "fake Call",
both my husband andI willing to accepted the offer with one condition
: the trip will take place during our Wedding Anniversary. We both
finally chosen St. Regis butler hotel in Singapore.
During later phone call conversation, I got the information
that St. Regis Hotel is only 5min. walking distance away from MRT
Orchard, Singapore. Gladly we booked the Jetstar flight 11:30pm from
KLIA arrived at Changi Airport at 12:15pm on 18.1.2019. Everything
went smoothly including immigration and checking out till we catching
MRT train to Orchard Road.
(1) We were given wrong information by irresponsible staff
(front desk or receptionist of hotel or Marriott Vacation Club) : 5
min. walking distance form MRT Orchard to St. Regis Singapore.
When we arrived at MRT Orchard, we felt a bit lost, tired
and my legs started to feel pain after some walking journey. We went
to 2 information counters of Orchard mall to inquired about direction
toward Hotel. Surprising, we took quite a long time (more than 20
min.) to get out from the Orchard shopping mall. And I forced myself
to walk a bit more kept thinking only 5 min. from the mall. But when
we came out from the Orchard mall entrance, we could not even locate
St. Regis Singapore. I started to feel panic and upset. When we asked
further for direction, we were told there are going to take 15-20 min.
walking distance. With our luggages on hands and tired body with
hungry stomach, immediately, my husband seeking for seat for me to sit
and he was going to search for the right direction. Unfortunately, all
the seats at the the side of road were taken by people. I have to
dragged my painful legs to walk until we come to Rendezvous hotel. My
darling asked me to wait and rest my foot at the lobby while he went
and check on the St. Regis Singapore location.
My darling Benjamin Liu came back around 15 min.with a
smiling face, "St. Regis is a just a block away,right after Tanglin
Shopping Centre. As for me with my legs pains. one block still a far
distance and I had to slowly walked toward the hotel lobby. sad to
know this luxury hotel don't have shuttle van service like St. Regis
Kuala Lumpur to fetch its guests from train station.
(2) Feeling unwelcome by St. Regis staff.
When we arrived at the hotel, nobody there to help my
husband with his luggages. I still remember Shangri-La Putrajaya
Hotel General Manager sent his chauffeur with his car to fetch us to
and from our home to the hotel on our past 10th Wedding Anniversary.
At st. Regis. Singapore no bell man welcome us to take our luggages. (
We thought we have arrived at the wrong 3 star St. Regis. Singapore.)
front desk for checking in and out only have two tables seated with
guest Relation Officer and both are occupied and we have to stand and
wait. Unlike my country Malaysia, even a 3 star hotel where we spent
our last Christmas offering free juice or cold lemon drink plus seats
for customers while they are waiting to check in or check out. I was
very disappointed with the up front service!!!
We were impressed by the architecture and lobby artistic
design. But we were definitely disappointed and feeling unwelcome by
the unprompt treatment of the hotel Guest Relation Office. When we
finally were ask to sit down, we told her we are invited by Marriott
Vacation Club and we were here to celebrate our Wedding Anniversary.
She denied that Hotel was being informed about this matter. (On next
day i.e. Saturday afternoon, while we went to Suntec City to listen to
an hour to two hours talk, we brought this query up to Business
manager of the Club. (Ms. Kartika Marshall), she told us the club has
inform the hotel 3 times before our arrival. Beside upset with the
irresponsible attitude of hotel staff front desk, who only offer to
upgrade us both to ( TWO BEDS ) room on our Wedding Anniversary. Then
we were inform. our floor has Butler service if we need any other
service like Hot Chocolate drinks. After my darling kept emphasizing
our stay at St. Regis is to celebrate Anniversary then only she
originate to bring us some chocolate cake. I truly felt ashamed of
their welcoming attitude and services to married couple whom chosen
to celebrate their special occasion at St. Regis Singapore.
I felt so Sad ! It is heart of the matter " HEART" I started to feel
unwelcome and truly my tired body need to rest..... hence we quickly
check into our room and rest. My darling says he definitely " Redefine
our experience at tripadviisor and give a healthy dose of comments and
(3) Late night transfer to 19th floor Pent house.
Our plan of going around the city was jeopardize and spoiled
on 18th. Jan. Ended up staying inside our room and rest till evening.
I recalled in past celebrations, hotel's staff will welcome us with
decorated our room beautifully and were surprising and pampering us
with wine, chocolates, fruits and flowers on tables and they also hand
decorated two beautiful swans with towels on our bed but at St. REGIS
Singapore, we received nothing of above mentioned. The room is nice
and neat just like other 4 - 5 star hotel but disappointed with their
unwelcoming hearts. At
around 9pm. I made a complaint call to hotel duty manager. my darling
was furious to stay in two separated bed during our Wedding
At around 10pm.of 18.1.2019 a Penthouse room with one King
bed was re-arranged but without flowers, balloons or Swans or any
signs of Wedding Anniversary surprises. But a curtain line support to
cover the window was broken which we have to call maintenance to fix
on that night. Sigh!!!
(4) Upsets Mistakes during morning Breakfast time.
Next morning, one of the butler told us via the phone that he
will inform the restaurant staff about our complimentary breakfast for
two at restaurant near the lobby floor. When we arrived, there were no
one there to welcome us and led us to our seat. After taken our food,
we didn't find one another so were each other and seated at different
table. until my husband (whom is ALREADY A SENIOR CITIZEN with his
hair ) found me than we requested the one of the waiter to shift my
food and drink to his table. and I am coming to my 50th years birthday
this year. In every second stay of St. Regis customer, you will state
this " Welcome home !" How would your senior customers feel at home if
St. Regis Singapore staff do not even appreciate or value their
presence?! The only one whom touch my heart and serve us sincerely is
the old Malay senior staff of the restaurant. his faithfulness made
himself an ASSET to this hotel merely because he do serve with HEART
not just professionalism or running
around like bees seeking for flowers.
(5) Conducting an operation meeting with St. Regis Singapore during our stay
Due to upsets created on 1sty day of our Wedding Anniversary, I
called up the receptionist to speak to Mr.Xavi General Manager of the
hotel, a female butler answered back and told me that Mr.Xavi was busy
in a meeting. Then I requested a meeting with Chef Butler and Director
of Rooms, Ms. Giselle Makarachvili. Chef, Butler Mr. Jonathan came in
with his assistant butler Mr. Irfan Afandi ( They both were very
polite) , standing and quietly listen to our complaints. But one
things we both noticed, every time either a butler or staff of hotel
came into our room, they never take off their shoes whereas we as the
in house guest will take off our shoes then put aside then only step
into our room. In our culture Malaysians, this behaviors is consider
"Rude". It is an etiquette to take off ons shoes before entering
another person home, I do believe Singaporeans are quite similar to
Malaysian etiquette. My husband knew that I am still not happy with
the hotel treatment on our Anniversary, he requested Ms. Giselle to
dinner at the hotel Italian /France restaurant complimentary from
hotel but his request was turn d own twice by Ms. Giselle. At least
she must seek G.M. approval before she say" NO " with lots of other
excuses. she was being rude to us. During our meeting, I got furious
with St. Regis Singapore has ruin our Wedding Anniversary and pick up
her name card and throw it on the floor in disgust and scolded her
for unable to honor a simple dinner request to a senior couple in
soothing the situation. And she shouted back to me for acting rude
toward her. I also shown her my
photos collections of how our previous stay at Malaysia 5 stars
hotels, how they truly surprised us with roses petals decorated room
and bathroom, with beautiful swans on our King bed etc served with
wine, cake and chocolates etc. Sad to say .... She show no sense of
apology but I do noticed Chef butler was taking down the details what
Before Ms. Giselle, the Director of rooms left our room, she asked us
both to leave the room for 2 hours in order for the butler to handle
our room that afternoon . I don't sense her care and sincere heart.
My husband is going to be extremely generous with his `food for
thought` on trip advisor about St. Regis. Singapore.
In actual fact, i do need to rest my legs.
(6) Pleasant service with Ms. Clara, a female butler
We did spent some valuable time at the dinning restaurant
where there is a grand piano for us to play and sing for each other.
Time is very restricted and need to be escort by the restaurant and as
well as assistant manger of the restaurant. At night 9pm after a great
Italian dinner at Orchard road, we came back to room with tired and
painful foot. Ms. Clara,a sweet young female butler who was unable to
gave me a leg message but she offer to fill the bathtub for me to
rest and soak in with warm water. She was diligently decorating the
bathtub with rose petals too. She was the 1st one truly making me
smile with joy, special thanks to Ms. Clara.
Thought a very great breakfast was serving in our room on the 3rd day,
I do wish this could happened earlier day. Ms. Evi was the other
female butler whom serve us that morning. the Japanese breakfast was
fabulous but when it came to packing. asking butler Ms. Evi for help.
We left our swimming suit in the shower room. I have to call back the
hotel and ask them to search. Found at " Lost and Found" section, sent
back to us by DHL, arranged by St. Regis Singapore.
I have written quite number of emails, and spoken to Mr.Xavi after
we came back home to Malaysia. Mr. Xavi gave me his words to
compensate our upset created by the hotel last Wednesday. Still
waiting for his points created to my membership account.
This is true,
I fondly remember a Sunday brunch at the St Regis brasserie with friends, but this was a long time ago. The recent afternoon tea did not remotely live up to that memory.
Good things first - we had wonderful service from our waiter and generally the staff is friendly and solicitous. We even got to sit in one of the attractive booths in the restaurant. However, the upholstery is really tired. Also interestingly, we were lucky as no one else seemed to have asked for it. To secure a booth reservation one needs to commit to a minimum spend of SGD 500,-. This is aspirational and in stark contrast to the quality of food. The only thing I found genuinely satisfying was the scones and madeleines basket. You get a diet portion of cream and jam with that. You can ask for more though, free of charge. We went to this tea on a Sunday - apart from the freshly baked scones none of the bread items I ate were fresh, probably from Saturday. Not even re-heated which is a popular practice in Singapore to revive yesterday’s bread and croissants. The buffet looks nice, but the food is mediocre. It’s all a bit cheap. Some average sushi rolls, a couple of local food options, sweets. And nothing gets refilled / replaced with suitable speed. I ordered a coffee after my meal which tasted worse than what I make at home with my Nespresso machine. The a la carte prices are odd - SGD 9,- for a Sprite? In all fairness, the waiter pointed this out to us several times. The problem is that nothing lives up to this kind of pricing.
This hotel used to be our favorite hotel and almost stay once every month.
We had a terrible experience with the hotel, very bad luck to experience many problems and disappointments.
When we got into the room we found out there is a used toilet paper left in the toilet bowl unflush. Then started to get more problems, we wonder what is the room inspector doing her job.
We paid 660SGD for s suite room and one light is not working at the living room, the curtain switch is not working, the heated mirror in the bath room is not working, shampoo in the suite change to small size. No welcome fruits and happy hour for the platinum guest, only can get 2 drinks at the noisy astro bar. We think it is not worth for the money.
The room inspector came to explain in a very bad way and also sneak into the bathroom when we call for turn down service, the housekeeping leave the room unlock, she went into the bathroom without knock the door kind of shocked when she is the last one to leave.
Breakfast was not good as last time, lesser choices and taste average.
Gym equipments are not well maintain, hot tub in the spa can't be heated.
Overall with the unlucky incidents, unprofessional duty managers and room inspector, we are not recommend for paying so much to stay with this hotel with lousy management and bad maintenance.
Excellent staff and awesome butler service (shoe clean, tea and coffee). After we checked out on the last day and we went out to do more sightseeing, when we return, the staff recognized us and took us to their spa and offered their facilities for us to refresh up/shower. What a nice gesture after a humid day in Singapore!! The rooms are a tiny bit old but overall very nice hotel for the price!!
I felt let down by the hotel staff despite being a Platinum Ambassador guest. they don't honor the promises and find excuses to get out without penalizing themselves. Breakfast spread is poor and typically there is waiting due to less seating area.
No Lounge. Butler service is a sham..order for Cappuccino, got milk in a cup and the butler was clueless. Replacement order came but was literally cold. 7 mins to check in whith only me at the counter and 10 mins + to checkout (2 people before me)