The Peninsula Manila
What We Love
- Within easy walking distance to Ayala Center’s shopping and dining venues
- Full-service spa offers traditional Filipino hilot healing treatments
- Simply Peninsula bath amenities blend Asian and Ayurvedic philosophies
What To Know
- Free WiFi
- Breakfast is not included
- Depending on room type, airport shuttle could cost extra
- Free WiFi
- Parking On Site
- Room Service
Set in the heart of the Makati Central Business Center, Peninsula Manila is full of five-star comfort, with easy access to the Stock Exchange, Ayala Center and other area attractions. Rooms offer panoramic city views and are outfitted in sleek, contemporary furnishings in a nod to the modern design sensibilities of the Philippines. Four restaurants, including Old Manila and The Lobby, the hotel’s flagship venue, offer sumptuous settings for lunch or dinner, while 24-hour room service ensures you won’t go hungry between meals. Outside, the hotel fountain is a landmark in its own right, making an iconic Manila photo-op.
In the Area
The property’s enviable location puts the city’s best restaurant and retail venues within easy walking distance. But the Peninsula Spa is worth setting aside a full day for, thanks to its full treatment menu, luxury spa amenities by Simply Peninsula and traditional hilot healing services. Nearby, Ayala Center offers brand-name swag at a deep discount, including Bvlgari, Armani Exchange, Guess and an assortment of cosmetic outfits, like Sisley and Shiseido. And the hotel concierge is available around the clock to coordinate excursions, city tours and other family-friendly fun.
How to Get There
Just returned from a few days stay. The hotel lives up to its reputation. While it can be said that the room decor is a bit dated.
From arrival till exit the staff is welcoming at every turn. Don’t let the security measures put you off as it seems that all the good hotels have similar situations. Thx lobby is beautiful and check in staff is a delight. It’s a wonderful spot for snack and drink.
My room was very large and well appointed and I couldn’t fault it for either. However, if you want to nitpick, the decor is a bit dated.
The pool area is lovely and a welcomed retreat after a day in the Manila heat and humidity.
Without hesitation I would recommend this hotel
I booked a small suite on the top floor and it worked out great, room was quiet and WIFI and TV channels were good. Same room in a Peninsula Hotel pretty much anywhere else in the World would be double the price or more. While I spent most of my time in and around the hotel I did venture out to the Old Quarter and Chinatown and the Concierge and Front Desk helped arrange a car/driver. Breakfast was best of this trip and when I needed a reservation at the new hip restaurants the Concierge got me immediately it was cool. Housekeeping kept the room tidy and I never had to ask for anything they anticipated everything. Top notch place and will stay here again and again.
I decided to treat ourselves to a stay at the Peninsular hotel in Makati Philippians.
As you would expect the hotel entrance is grand and very impressive with a live group playing suitable lobby music from the balcony above the expansive lobby.
Check in is simple and very courteous with a nice touch of being guided to your room by the person who checks you in.
Now, don’t go thinking I found out the following in the first hour like a quality inspector trying to find problems so I could make a fuss but this is the ”Peninsular hotel” and you expect perfection.
The room at first blush is of a typical style for this standard of hotel, fairly spacious with your selection of pillow types (but only if you ask for it). Internet works fine and all the normal tea and coffee mini bar things were in place. Air conditioning worked OK and the hot water was OK most of the time. The taps in the bathroom leaked and some water staining was evident on the ceiling of the bathroom. The room controls for the room services were a bit antiquated and hidden in a draw I found a fax machine, the television whilst fairly modern did not have any USB / player facilities. The curtains did not draw fully so when the sun came up you woke up. The hair dryer in the bathroom blew up and put a light burn on my hand whilst (thank god) tripping all the power to the room.
The swimming pool is great, and the service at the pool is fine but, the entrance to the pool from your room requires you to walk through part of the lobby and past all the people in the main restaurant whilst dressed in you robe…. You do tend to stand out……
Now the good stuff….
As each of the above events took place I talked to a concierge called “RED” – he was fantastic and arranged to have things fixed.
The TV was replaced with one with player facilities, it took 2 days for the curtains and the leaking taps fixed although Red have promptly address the issue..
I must admit that at one point I was starting to feel like I was the quality inspector and got fed up with things not being right. I was starting to regret spending the extra money on this quality of hotel just to find it was no better than a “run of the mill” place.
The hotels saving grace is the quality of its staff and the quality of the service. All problems were resolved in a professional and courteous manner. The staff in Manila are far more courteous than The Peninsular in Hong Kong.
I am not sure we want to visit again but think that the Peninsular group are resting on their laurels and should be more concerned with maintaining that high quality institutional hotel image that actually checking the rooms are the best and up to date. Unlike some of the good hotel like Westin or Mandarin, this hotel even missed the fact that it was my husband’s birthday during our stay.
I am somewhat disappointed in this hotel because my expectations were high after seeing another Peninsula property. My experience has ups and downs depending on where you look at.
Starting with the good, the service is great as expected. The staff strives to exceed expectations and me being not a difficult guest , it did not take long to be satisfied. I have to say though, most above average Southeast Asia properties have great service possibly due to the hospitable cultures. Equipped with the Peninsula's resources, staff did not disappoint in every interaction.
The common areas are also beautiful and reflect the glamour of the hotel. Entrance and lobby are very large and daily classical music concert adds to the ambiance. Pool and gym are bigger than most of the comparable ones and equipment are up-to-date. They have yoga classes daily which is a nice touch.
Once you hit the elevator, disappointment starts to sink in. Hallways and rooms are in dire need of renovation. The furniture are probably from nineties and maintenance cannot hide chips and scratches. Carpets and walls are on ok shape though their colors give their age away. Tv isnt even HD, lacks modern connections including a regular HDMI. Internet is fast enogh. No pay-tv. Curtains need to go first along with the furniture and should be followed by the not so artsy wall arts. Bathrooms are large with separate shower and toilet along with a full size tub. The king mattress is on the lower end of the quality spectrum which is absolutely unacceptable for a Forbes five diamond hotel.
Hotel has two bars and two restaurants one being a breakfast and dinner buffet. The variety of the breakfast buffet is nice and on par with the competition but quality can be better. I was not accepting European grade bakery but please do not serve a day old croissants. Dinner buffet has good quality seafood along with regional food but this time variety is not so great. Overall, there is quite a bit of room for improvement on the buffet. I wish I could write better things about the Indian/Thai restaurant named "Spices" but the food was plain bad. Tomato soup I ordered was pretty much spicy broth. I was hoping minced lamb kabob would make it up but unfortunately it was even worse. It came on a bed of vegetables which were grated probably a couple days ago. I suspect the meat was reheated rather than freshly cooked ( server said it was cooked from scratch on order). The sticky mango rice I ordered is one of my favorite desserts which I could not enjoy due to overly sweet coconut sauce. Bear in mind I am talking about food which is about %30 more expensive than comparable non-hotel restaurant.
Despite being outdated property, prices are in line with the competition. The only other hotel I stayed in Manila was Marriott which is slightly more expensive than this one but it was much more modern. My experience in Peninsula will make me go back to Marriott the next time simply because of the newness of the property and far-far better beds. I suggest the management to replace the mattresses as a short term fix and initiate a major renovation. Until then, i will not return.
Stayed here for only 1 night. Checked-in and headed straight to the pool area to chill out and have a drink. Pool is nice. Drinks could have been better. Ok room nothing great a bit outdated. Close to restaraunts and shopping. Front desk helped in arranging transportation for us to the airport the next morning.