Kempinski Hotel Suzhou
What We Love
- Free use of the health club: indoor pool (with bar), ample cardio, weights, relaxation areas
- Watching the sun go down over Dushu Lake
- Beer, bread and brats at the Bavarian-themed Paulaner Brauhas restaurant
What To Know
- Free mini bar in Executive Deluxe class rooms and higher
- Free WiFi throughout the hotel
- Anything offsite requires a transfer; taxis must be ordered in advance
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
The 458 rooms, including 77 suites, feel like a contemporary upgrade to an executive office, all clean lines and gleaming dark wood furniture updated with modern patterns and a palette of earth tones with pops of goldenrod and Tiffany blue. Marble bathrooms come with separate bathtubs and rainforest showers. Massive ballrooms and ample meeting spaces may bring in the convention and wedding crowds, but Shanghaiers can also find weekend relaxation on this golf-course adjacent island between Dushu and Jinji Lakes. The brazilian coffee scrubs and Balinese massages in Yang Spa certainly help.
In the Area
Suzhou Industrial Park’s Oriental Gate Building (a.k.a. “the one that looks like a giant pair of pants”) may be a new architectural icon, but it was landscapes that put this “Venice of the East” on the tourist map. Aside from its many canals (check out quaint 1,200-year-old Pingjiang Street), the UNESCO-protected Classical Gardens of Suzhou are reputedly the best in China, merging art, nature and metaphysical ideas from as far back as the Song Dynasty. With its ancient wooden houses and cutesy bridges, nearby Zhouzhuang, Watertown provides a glimpse into the city’s silk-shipping heyday along China’s 1,104-mile Grand Canal.
How to Get There
Had a great afternoon in the hotel lobby lounge. May Pei and Blanche Li took good care of me and my friend, providing a beautiful coffee and lime soda. The latte art was on spot, and the soda water very freshing.
Thanks for the great service.
A fortnight ago I spent some days with my son and his wife in the hotel Kempinski Suzhou and our stay has been unforgettable. The hotel itself is far more than a regular business hotel: very generous in its layout, perfect facilities: we loved the 50 m indoor pool, the nice spa and the well equipped fitness gym as well as the wonderful spacious lobby with its perfect view to the lake just in front of the hotel. Directly situated in the front of the hotel is a wonderful 18 hole golf course!
But what counts even more is the perfect staff operating the hotel: not just professional courtesy, but a warmhearted welcome from everybody, always a helping hand and always an open natural smile – that is what made our stay really memorable.
Mr. Jayce from the concierge organized a very comfortable and reliable taxi transfer from and to Pudong airport for us; after a 12 hours flight I really appreciated this service very much.
Arrived at the hotel, Mrs. Emily at the reception desk gave us a very welcoming, personal and timely check in; our suite has been pure luxury!
As we just wanted to spend some time together we enjoyed the hotel´s facilities for many hours: the wonderful lobby lounge is attended very carefully by Ms. Iris, who impressed by her cocktails and charming coffee service.
Of course we tried also the Chinese restaurant Wang Hu Ge, where Mrs. Rose gave us very friendly and competent recommendations about the food and local tea choices.
And then, not to forget the Bavarian restaurant “Paulaner”: The beer is wonderful, the food like at home. As I am born and grown up in Bavaria, I know what I'm talking about. Mr. Ameur and Susan are leading the restaurant with a very welcoming, always attentive service.
Congratulations to the GM of the hotel, Mr. Ferry Warnke – he is doing a really good job to put everything together in such a nice way.
Thank you all for these wonderful days!
I’m not sure about all these fantastic reviews here. Did they stay in the same hotel I stayed? Ok, the hotel is not terrible, but it is definitely not what one would expect from a Kempinski brand. Especially in Asia, where one anticipates better than average experiences from all brands, this came as a surprise.
First the pros:
• Beautiful surroundings
• Nice view
• Very large rooms
• Good service
Then the cons:
• The hotel is very dated. The furniture looks like that it has not been updated for 20+ years. Just looking at the furniture, you’d think you are in a fleabag hotel, not in a Kempinski. It’s such an easy fix, I wonder why the hotel or Kempinski hasn’t simply replaced the furniture.
• The bed looks saggy and was never crisply made the whole time we were there.
• The shower floor, though marble, is perfectly leveled. That means water sits on the base and does not drain completely. Daily housekeeping also does not help drain/dry the shower base, so wet smell develops.
• Very nice jogging trail by the lake in the beautiful hotel garden (again, no complains about the surroundings). But the gate to the trail around the lake was locked, so only the 1/4 mile trail in the hotel garden was accessible.
• Lastly, the hotel is far away from any nearby shops, restaurants, cafes. No coffee machine in room. So if one wants coffee, the choices are: 1) take a taxi for 10 minutes to a shopping area nearby, or 2) have $10 coffee in the lobby bar. The coffee in the lobby was actually very good. The pastry was also fantastic.
If I hadn’t had great expectations, I probably would have given it a 3 star (average) review. But I was disappointed and surprised with this particular Kempinski, hence a 2 star.