Grand Hyatt Beijing
What We Love
- Prime location on top of the bustling Wangfujing subway station
- Grand Hyatt's famously solicitous service
- City haze-shrouded views of The Forbidden City from north-facing high-floor (16th-18th) rooms
- Blasting away jet-lag in the 24-hour gym or with a 3k guided run on Saturdays
- Crispy, crackled, crazy-good Peking duck at signature restaurant Made in China
What To Know
- The hotel is undergoing renovations so jostle for a newly upgraded room
- WiFi costs extra (except in Club Floor rooms)
- Club Oasis Spa reservations are essential prior to arrival
- Guests receive 12-hour free vouchers per night to a 24-hour public, secured parking garage
- Free WiFi
- Parking On Site
- Room Service
This massive curved tower may seem all business up front, with 825 rooms and suites decked out in a simple, Western-vibed elegance of blond wood, black-and-white photos and marble baths. But then you discover the party in the back: Club Oasis. The gigantic indoor pool is ringed by Atlantis-like stone columns, potted palms, waterfalls, and Jacuzzi grottos with a color-changing “sky” that wouldn’t feel out of place in Vegas. Interior walkways to the subway and Malls at Oriental Plaza make the hotel’s seven dining and drinking destinations as much a hit with Beijing’s moneyed masses as with guests.
In the Area
Nearby Tiananmen Square and The Forbidden City may offer serious sightseeing, but pedestrianized Wangfujing Dajie, Beijing’s oldest and most famous shopping street, and the picturesque hutongs that branch off it present a crash course in Chinese culture that harkens back to the Ming Dynasty. Today hundreds of odd stores from swanky relics (Shengxifu hats, Wuyutai tea) to flea market-style finds cater to the tourist trade. Set down a picturesque hutong is one of Beijing’s most charming restaurants, Dali Courtyard. A daily set menu lets you taste your way through expertly cooked Yunnanese specialties in a tree-lined courtyard ringed in Imperial-style walls. Feeling fearless? Wangfujing Xiao Chi Jie“Snack Street” offers pan-China street food with everything from Sichuan dumplings and Cantonese seafood soups to starfish, snakes and scorpions served on sticks. For a window into modern Beijing, spend an afternoon wandering through 798 Dashanzi, a complex of art galleries, cafes and boutiques carved from a factory district that once produced electronics for the military.
How to Get There
The Duty Manager was helpful in getting us a room, even though there was an error in our booking, which was our travel agent's fault. However the first room we were given on the fourth floor smelt like urine and it was dark and dingy. Not a 5 star standard at all. I called Marvin to transfer us as we are paying the normal King room full normal rates and expected a room accordingly. Marvin obliged and moved us to a room on the 9th floor. The room was clean but the bathroom door did not close properly. While the hotel facilities are great, the room was pretty average and not of 5 star standard that we are accustomed to. We travel a lot and have stayed at the Marriott and the Sofitel chains, and this is our first time to stay at the Hyatt. When we ordered room service, the food was average and we were charged 50% delivery fee. While we expected a small surchage, we believe 50% was excessive. To make matters worse, we discovered a few of our items missing which could have been either house keeping or the concierge as we left our luggage there for 5 hours while waiting for our flight.
We were very excited to stay at this hotel due to it's location and the photos we've seen online looked great when we booked it. However, was very disappointed overall. Not what we expected for the 5 Star $$$ we paid for.
Stayed at the Grand Hyatt Beijing for 10 days as a first visit to Beijing. We had a phenomenal time, due to the kindness, hospitality, and high professionalism of every one at the hotel. Particular kudos to Cayla and the concierge team for going out of their way to make our stay so memorable, every day. The hotel is supra well located (a walking distance to shops, restaurants, major tourist attractions, etc.) There was a clear attention to details, from the first day of arrival to the check out time. The hotel will beautifully accommodate any needs (car, taxi, airport transfer, etc). The room was beautifully prepared and kept up every day. The club access was a clear asset to our stay, and the entire staff was always so welcoming and caring - particular thanks to Eden and Wendy for so great. Made in China is a must go to for first timers in Beijing - excellent tasting menu. The Oasis spa and pool are a perfect way to unwind after a day of visit, or at the start of the day. There is no doubt that we will check in back at the Grand Hyatt upon our next visit to the wonderful capital. Thank YOU for being (a big) part of this wonderful experience!
Having never been to China we opted to stay at a hotel with a familiar name rather than an air bnb which is what we generally do. This hotel was top notch in every way. The room was spacious with a beautiful view. The club room had everything one would want - great food and beverages - a special shout out to Eden and Wendy in the club lounge - although I must say they were all terrific. The pool was a nice treat after a long day exploring. We really appreciated the entire concierge team - all very professional and beyond helpful. We had dinner twice at Made in China - it was that good. We took a friend who lives in Beijing and even he was impressed. Thank you to the entire staff for making our first trip to China such a treat. Upper management should take a bow - you’ve done very well. We have only wonderful things to say about this hotel and it’s staff.
I expected a certain level of hospitality as it supposed to be flagship of HAYATT, however, poor quality front desk staff make it a low class one. they are very unfriendly, avoids being helpful and cold indifference is plentiful.
I had visited the Grand Hyatt about 8 years ago during a family vacation. It was overwhelming from the moment you pull up to the front of the hotel, to the check-in experience, to your head spinning around looking at the amenities of the hotel. There is a reason they call it the Grand Hyatt Beijing, in my opinion. Fast forward 8 years and it is the same experience all over again. The greeting the bell men give you when you pull up, assisting you with your luggage, the friendly and professional staff at the check in. Now, this probably was the most important thing that determines a world class hotel. The room is open and clean. They offer help with riding the subway, taxis, shopping and what to be aware of as well. They even have a pharmacy in case you need anything of a medical nature. The pharmacist had a hand held translator to assist us. There is even a food court attached which offers a wide variety of local foods.
Now, don't forget the pool. This pool is the most amazing pool I have ever experienced, not to mention the jacuzzi area. This is complimented by a dry and wet sauna, separate private jacuzzi, showers and the full amenities one would expect from this hotel. I also want to recognize the Duty Managers at the front desk. Jason Liu and Kyle Dai truly made my families stay memorable. World class service from these two employees and should be recognized as the face of this company and hotel.