Heritage Suites Hotel
What We Love
- Presents each night at turndown, from Monkey Balm for mosquito bites to locally made fans
- Free airport transfers in a vintage 1960s Mercedes Benz
- Cool jazz for sultry nights every Thursday from 6:30 pm-8:30 pm
- Unlimited a la carte breakfast included with Khmer and Western specialties
What To Know
- Excursions are effortless with in-house Heritage Adventures, but pricey compared to off-site operators
- Downtown Siem Reap's Pub Street is a leisurely mile walk or quick tuk-tuk ride away
- Standard Rooms might feel too cozy for platonic friends: just side-by-side twin mattresses in a double frame
- Free WiFi
- Parking On Site
- Room Service
Legendary Khmer hospitality meets its match at Relais & Chateaux’s only Cambodian property, a 26-room colonial-styled complex and spa across the river from the Royal Residence and Angkor National Museum. Suites offer Asian Art Deco decor, steam rooms, oversized tubs and small private gardens with outdoor showers — some even have Jacuzzis. A large salt-water pool draws guests for afternoon dips, happy hour cocktails and romantic candlelit meals in a private gazebo. And the spa is the perfect place to unwind after a long day at Angkor Wat with organic products and treatments inspired by traditional Khmer massage techniques.
In the Area
Angkor Wat: majestic, mysterious and manic. Crowds anthill around the UNESCO World Heritage site’s millennium-old Hindu/Buddhist ruins. To capture more of that just-discovered Tomb Raider feel, arrive early—before sunrise if you’re a photographer—and consider sites farther afield, like Kbal Spean’s ”River of a Thousand Lingas” the delicate pink-sandstone carvings at Banteay Srei and the 12th century lost temple of Beng Mealea. Angkor Thom’s multi-faced Bayon, root-choked Ta Prohm and awesome Angkor Wat itself are just the inner circle of a 400-square-km complex that’s at the heart of a recently discovered, even larger Khmer empire. For a taste of authentic Cambodian food, stop into the no-frills Khmer Kitchen, a favorite of everyone from the New York Times to Mick Jagger.
How to Get There
Stayed here for 4 nights in November and we couldn’t fault this beautiful Hotel, staff and service were exceptional! Shout out to Thol Real, who welcomed us on our first evening and there on after, he along with all staff were amazingly friendly & welcoming! A must visit if staying in Siam Reap! Perfect all round!!
The room is very clean with beautiful design. The staff are all friendly and make sure you get everything you need. The location is not too far from The Pub Street and Night Market. The stay has been relaxing and enjoyable, and overall it is great value for money. We will book the same hotel again in future.
During i stay 3 night in room red poppy. Excellent pickup service from airport arranged by hotel very nice and old vintage car (1968). the welcome drink very nice with the lemongrass tea. Staff were very friendly & courteous. Location was very nice & quiet.
Rooms were spacious, clean and have very nice pool inside. All the hotel staff tried their best to make us feel comfortable. Excellent tour arrangements for our family.
Daily breakfast quality was very fresh & tasty. Definitely a worthy stay for us.
we really loved & enjoyed our stay very much and would definitely recommend this property to our circle of friends.
This Boutique Hotel was a real find! It's located in the Wat Po Lanka area, about a ten-minute walk off the main hotel strip and only a twenty minute ride to Angkor Wat. The hotel is seven months young and the design is very Zen: peaceful, visually beautiful, detail oriented and unique. The owners are Chinese and French engineers, who have created something very special. The hotel has both individual rooms and private "bungalow" suites. The food is gourmet, plentiful and not expensive. Breakfast is served poolside and dinner on the balcony, overlooking the spacious bar and comfortable lobby below. Transportation is provided to and from the airport and the staff will help you plan your tour of the temples and archeological ruins at Angkor Wat. There is also a boutique on the premises, where you can find local crafts and artifacts. The staff is well trained and gracious. The service is personalized, so don't be alarmed if they remember your favorite tea! A definite must, especially if you're not a mega-hotel person.
I stayed in the Orchid room for 2 nights as I had an offer from the Entertainer. The room was just as shown on the Website, but everything required a lot of effort.
1. Booking - I had to email 3 times to 2 different email addresses before I even got a confirmation. This should have been my first indicator that this property is not well managed. Nevertheless, owing also to the good reviews all over the Internet, I booked anyway.
2. Arrival - the hotel when confirming by booking asked for my flight details to arrange the airport transfer. I provided these 3 days before arriving. I never received a confirmation even though I sent about 7 emails in those 3 days to confirm. I arrived at the airport nobody was there to collect me. I ended up just arranging my own taxi to the hotel.
3.Amenities pack - while the idea of having a guest check in and select which bathroom amenities they would like is nice, after three hours, nothing had been delivered to the room. This included no soap in the toilet. I had to call a second time to get it delivered and when it was, it was incomplete. It took calling reception 2 more times to finally get some hair conditioner as they forgot it once and then brought me body lotion the second time.
4. Refrigerator - I had brought something with me to be chilled in the refrigerator. I then realised that while the light went on, it didn’t work. I called the reception and they confirmed it didn’t work. While we came up with a solution of having the restaurant hold onto the item for me and chill it, they should have advised at the outset
5. Coffee machine pods not refilled in the morning by housekeeping
6. I called in the evening to get the water refilled in my room. After 40 minutes, nobody came. I then had to call reception again and then spoke another time to the restaurant before it was addressed.
7. As one transfer is included, as nobody picked me up from the airport, it was arranged for me return. Upon check out and reviewing my bill, the hotel had added it on. I had to explain why it needed to be removed. Additionally, the hotel levies a credit card surcharge which they neither explained at the outset nor knew how to calculate. I had to calculate it myself to be charged the proper amount.
The restaurant is fabulous and well managed. Staff attentive and great quality. All in all a beautiful property and it is a terrible shame that the property is so poorly managed. I will go back to Siem Reap but definitely stay elsewhere.