Hyatt Regency Aruba Resort and Casino
What We Love
- Located on a white sand beach
- Guestrooms were updated in October 2014
- Sinking your toes in the sand during a romantic dinner at Footprints Beach Grill
- Camp Hyatt for kids three to 12
- The koi and black swan pond at the Ruinas del Mar restaurant
What To Know
- This is a large resort, so getting around can take a while
- Basic WiFi is free
- The pool can get packed; the same goes for the casino in the evening
- There are 9,000 square feet of business facilities
- Check-in is at 4 p.m.
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
On Aruba’s northwest coast, this 357-room high-rise sits on acres of palm trees that front a white sand beach. Behind the Spanish-style façade, the interiors deliver on Hyatt’s signature contemporary design. Chartreuse and orange pillows, curtains and throws nod to the surrounding tropics and enliven the otherwise neutral rooms, which look out on the ocean, the pool or the gardens. There are many types of cuisine — Mexican, Italian, Caribbean — on offer in the 12 restaurants and bars peppered over the grounds. Ruinas del Mar draws a crowd as much for its waterfalls and ponds, which teem with koi and black swans, as for its solid continental cuisine. The quieter Footprints Beach Grill serves a four-course dinner to only five tables shaded by palapas on the sand. Sunbathe on the beach or by the three-level pool, snag a private cabana at the lobby bar or get pampered with a Swedish massage at the spa (men will also appreciate the fitness facials). There are also a number of water sports on offer, from kayaking and paddleboarding to boating and diving, plus access to the nearby 18-hole golf course, designed by Robert Trent Jones Jr., and the on-site casino, which has its own take on high-stakes adventure.
In the Area
Although the Hyatt Regency offers enough entertainment for an entire trip, there are plenty of off-site adventures available, too. On Aruba’s northwest coast, the remains of a World War II shipwreck rest under 60 feet of water off Malmok Beach. Take a hike on the trails surrounding the Ayo Rock Formations, a series of monoliths marked by petroglyphs carved by ancient inhabitants. The Gold Mine Ranch offers guided horseback rides through sand dunes and by the water. Migratory birds, such as herons, skimmers and cormorants, flock to the Bubali Bird Sanctuary. Head to the observation tower for a close-up look without binoculars. Try your luck at land sailing, a sport much like kitesurfing but on dry land; rides can reach speeds of nearly 35 miles per hour.
How to Get There
I have been staying at this hotels for many years and I'm really disappointed in the steady decline in service.
I was traveling with my husband and 2 children so when I made the reservation I had requested connecting rooms and was told if they weren't available I had confirmed 2 rooms right next to one another. When I arrived I was told those rooms were no longer available, even though they were confirmed, they said they would be on the same floor and didn't get what the big deal was ?? After speaking with a very unapologetic manager I was given no choice but to take 2 rooms that were close but not next to each other. They also were not ready by the 4 pm check in time .
Beach Palapa - I paid $45 a day to make sure I had a palapa, which is supposed to be set up with chairs and towels, so when I had no towels I asked a beach employee if I could get some towels he pointed in the direction of the towel hut and told me to get them myself. Imagine my surprise when I went to get the towels and told the girl working what had happened and pointed the man out and she said that was her boss and she couldn't believe he told me to get them myself !
If you want food or cocktails on the beach you will be disappointed because service there is almost non existent unless you go find them and ask them to come to your hut.
I would also check your bill before check out because they tried charging me almost $150 for free wifi and when I asked at the front desk she said she would remove the charge but seemed annoyed that I was bothering her.
This hotel needs some extensive training in hospitality and I will be hesitant to stay there in the future.
a wonderful experience ..everything is topnotch and would stay again because of it. The feeling you get when you walk in sets the pace for the rest of your experience. Inviting and warm and magical feeling
The property itself if absolutely beautiful - the open-air lobby, the flowers and plants, and the fish and swans. The location cannot be beat either - to me, it is the best beach spot in Palm Beach and right across from lots of restaurants and nightlife. We upgraded to the Regency Club which was awesome!! We liked their new location down by the pool and the attendants in the Regency Club were very friendly and helpful. We took advantage of the full breakfast every day and happy hour from 5-7 each evening. Some nights the selection was much better than others but it was always worth a stop. We also had dinner at Mexicado one night. The service there was excellent and the food was very good.
The hotel (and the island) was extremely crowded the first week in November when we stayed due to the NJ schools being out and I don't think that the hotel was prepared for the volume of people. The service was good, but it could have been better. The Hyatt bars generally seemed understaffed and it was not unusual to wait over 30 minutes for a drink. The check-in process was also somewhat disappointing - they did not offer the warm towel or welcome drinks that they once did. We tried to call down to the front desk once or twice and they did not answer. If you don't reserve your spot at the pool before 8am, there will likely not be any left (at least during busy times)!!! This may change with the opening of the adults only pool in December which will allow for more space. There were TONS of kids at the pool so i can see the need for the adults only space.
Also, we booked the Dolphin snorkeling adventure with Delphi watersports which is right in front of the towel hut - I highly recommend!!!