Hyatt Regency Aruba Resort and Casino
What We Love
- Located on a white sand beach
- Guestrooms were updated in October 2014
- Sinking your toes in the sand during a romantic dinner at Footprints Beach Grill
- Camp Hyatt for kids three to 12
- The koi and black swan pond at the Ruinas del Mar restaurant
What To Know
- This is a large resort, so getting around can take a while
- Basic WiFi is free
- The pool can get packed; the same goes for the casino in the evening
- There are 9,000 square feet of business facilities
- Check-in is at 4 p.m.
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
On Aruba’s northwest coast, this 357-room high-rise sits on acres of palm trees that front a white sand beach. Behind the Spanish-style façade, the interiors deliver on Hyatt’s signature contemporary design. Chartreuse and orange pillows, curtains and throws nod to the surrounding tropics and enliven the otherwise neutral rooms, which look out on the ocean, the pool or the gardens. There are many types of cuisine — Mexican, Italian, Caribbean — on offer in the 12 restaurants and bars peppered over the grounds. Ruinas del Mar draws a crowd as much for its waterfalls and ponds, which teem with koi and black swans, as for its solid continental cuisine. The quieter Footprints Beach Grill serves a four-course dinner to only five tables shaded by palapas on the sand. Sunbathe on the beach or by the three-level pool, snag a private cabana at the lobby bar or get pampered with a Swedish massage at the spa (men will also appreciate the fitness facials). There are also a number of water sports on offer, from kayaking and paddleboarding to boating and diving, plus access to the nearby 18-hole golf course, designed by Robert Trent Jones Jr., and the on-site casino, which has its own take on high-stakes adventure.
In the Area
Although the Hyatt Regency offers enough entertainment for an entire trip, there are plenty of off-site adventures available, too. On Aruba’s northwest coast, the remains of a World War II shipwreck rest under 60 feet of water off Malmok Beach. Take a hike on the trails surrounding the Ayo Rock Formations, a series of monoliths marked by petroglyphs carved by ancient inhabitants. The Gold Mine Ranch offers guided horseback rides through sand dunes and by the water. Migratory birds, such as herons, skimmers and cormorants, flock to the Bubali Bird Sanctuary. Head to the observation tower for a close-up look without binoculars. Try your luck at land sailing, a sport much like kitesurfing but on dry land; rides can reach speeds of nearly 35 miles per hour.
How to Get There
It has been over 15 years since I last visited Aruba. Back in those days, I stayed at what was then the Radisson and now, it is the Hilton. In my opinion, here in the contiguous US, the Hyatt is a higher level of comfort and property than the Hilton, so wanting to mix it up a bit for the experience, I booked the Hyatt Regency Aruba.
Overall, our 7-day stay was fine; again, the stay was fine. Was there anything specific that made this experience horrible – no, not quite:
With reading the previous reviews about their ongoing construction and I debated long and hard. After all, I’m going to be on the beach, right? Upon arrival, check in was okay, nothing noteworthy. We got into our room, and the room was semi-updated. Mattress was a bit harder than desired, and understandably that is solely a personal preference. TV is a flat screen; there is a USB plug/outlet. Single cup coffee maker (Starbucks Café Verona); for purchase ($6.75) 16oz bottled water (but purchase these at the mini marts off resort, they’re only $2.50 US). We were on the 7th floor – and although there was not much noticeable construction noise, it was tolerable because we were on the beach during the day.
Our discomfort or problem was the thermostat in the room. Although the setting was at 74F, for some reason it was still a lot warmer in the room than preferred even with the ceiling fan on so, the thermostat was continually adjusted to 67 degrees for my comfort level. Because the thermostat was program to Go Green (Eco) setting, it automatically readjusted itself to 74 degrees all the time and after calling housekeeping 3 times to adjust the issue was never resolved. It was an inconvenience to go to the front desk to escalate the matter. Finally, after 5 days, the thermostat Go Green setting was overridden and turned off allowing the room temp to be set at 67 which was the lowest setting.
The online reservation site for the beach palapas is slow and just cycles for an unreasonable amount of time that you either miss the opportunity to reserve your desired spot or cancel (very frustrating). Alternatively, there is a noticeable line forming at 15:30 at the towel hut for reservations and in my opinion, not worth sitting in line for personnel to (arbitrarily) release free palapas at 16:00.
Beach wait service is spotty and limited: the cocktails are pricey and do not have noticeable liquor. The food from the grill was probably the only highlight of our stay. The fish tacos were awesome albeit pricey and the fries were okay. Please note not only was there a “15% service charge”, there was also an additional surcharge which I presume was the beach service fee.
The restaurants? It is hotel food! that was unreasonably overpriced and bland with unreasonable slow service considering there were only 4 other tables dining that evening. We do not recommend eating dinner at any of them.
The swimming pools were a bit cramped for our style. There is a volleyball net that overruns one pool. The swim up bar was uneventful and somehow the resort permits kids (under 12) to swim up and sit at the bar or play around the steps in front.
Upon check out and receiving your itemized billing, it is recommended you look at it before agreeing to the charges. There were 2 unauthorized charges and again, I had to see the front desk to escalate the matter (and push the matter) for those charges to be removed.
The most impactful difference at this property is the beach: while the shore sand was beautiful, the ocean water was murky. Once upon a time, you would be able to see the bottom. That is no longer the case here, you could barely see your hand outstretched. The sand in the water felt awful - like lake mud at the bottom and more than usual seagrass/seaweed growing. Staff excused it saying they had weather that upturned the water but in my opinion not likely. The growth and building boom caused such an immediate overpopulation on the beach, that Nature could not keep up. Too many people with sunscreen on and washing off in the water, and it just sticks in that area.
So overall, yes, the staff overall are friendly but they have island mentality – they do not think outside of the box when it comes to customer service. Again, not the Hyatt culture you expect.
Loved the new floors in guest rooms. Clean and enjoyed no carpets. Shower was nice and easy to step in, good rain shower. Coffee in room is a plus along with tea. bed comfortable and liked choice of pillows.
This was our first time in Aruba and we fell in love with the island! The Hyatt hotel's grounds and landscaping are beautiful. Check in was quick and easy. Our room on the 5th floor was one floor below construction. Although we heard some noises during the day, it did not bother us at all. We were not in the room during the day anyway. We had no issues with housekeeping at all - our rooms were cleaned each day while we were at the beach and they always did a thorough job. Securing a palapa was not a problem. We got up at 7:00 and went down each morning since we are early risers anyway. There was never a long line and I am sure that even if we had gotten on line later, we still would have gotten something. The water and beach in front of the hotel are beautiful. The complimentary floats are just what we needed to relax and enjoy the clear blue waters. The pool and beach staff are so friendly and accommodating. We did go the gym a few times and we found it to be well-equipped and clean. We never had a problem with it being over-crowded :-). We did not eat at the hotel so we cannot comment on the restaurants. This was only because we had gotten so many suggestions on where to go to eat that we ran out of time to try the restaurants at the Hyatt! We did go to the juice bar by the beach which was very good. We rented a car for a couple of days from Hertz at the hotel and it went smoothly. We parked it right across from the hotel at no charge. When we did need a taxi - getting one right in front of the hotel was no problem at all. The Hyatt is convenient to many shops and restaurants. We never felt unsafe at any time walking either on the beach or through the town even late at night. One of the taxi drivers told us that the Hyatt was the best hotel on the island and we concur!
My husband and I returned from a trip last Friday. When I originally booked this hotel, the reviews were AMAZING. The week before we left for our trip, I decided to read some current ones and I was really uneasy arriving at the Hyatt.
Hotel is beautiful, check in was quick and easy. My two complaints about check in - I knew their was construction from reading others reviews, but no one mentioned it upon check in. Also, I feel 5pm check in time is really late in the day. I was on the fifth floor and their was construction that started everyday around 9am. I tried not to sleep in on vacation so I got over this after the first day(Monday) as that day was the loudest.
Drinks are 100% overpriced for the amount you are receiving. A very small plastic cup, and almost $40 after two drinks, tax, and tip.
My room was clean, and housekeeping came everyday.
I had zero problems accessing a beach chair everyday. From the reviews, it made it seem like their were no options if you didn't reserve chairs but they had stacks of chairs laid out all over the beach you could grab.
Because of the Hyatt Regency in Aruba - my journey was filled with happiness. From the staff to the property. Everything was done TOP NOTCH. I would recommend this property to all. I took the evening cruise with a sunet dinner/Red Sail - EXCELLENT. And the Monteforte day cruise - EXCELLENT and minimal customers allowing you to not feel like a sardine. The beaches and the CABANAS were lovely. And the food was awesome. Try the Strawberry/Bananna Smoothies - they were great. Thank you Hyatt/Aruba - WE LOVE YOU!