Hyatt Regency Aruba Resort and Casino
What We Love
- Located on a white sand beach
- Guestrooms were updated in October 2014
- Sinking your toes in the sand during a romantic dinner at Footprints Beach Grill
- Camp Hyatt for kids three to 12
- The koi and black swan pond at the Ruinas del Mar restaurant
What To Know
- This is a large resort, so getting around can take a while
- Basic WiFi is free
- The pool can get packed; the same goes for the casino in the evening
- There are 9,000 square feet of business facilities
- Check-in is at 4 p.m.
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
On Aruba’s northwest coast, this 357-room high-rise sits on acres of palm trees that front a white sand beach. Behind the Spanish-style façade, the interiors deliver on Hyatt’s signature contemporary design. Chartreuse and orange pillows, curtains and throws nod to the surrounding tropics and enliven the otherwise neutral rooms, which look out on the ocean, the pool or the gardens. There are many types of cuisine — Mexican, Italian, Caribbean — on offer in the 12 restaurants and bars peppered over the grounds. Ruinas del Mar draws a crowd as much for its waterfalls and ponds, which teem with koi and black swans, as for its solid continental cuisine. The quieter Footprints Beach Grill serves a four-course dinner to only five tables shaded by palapas on the sand. Sunbathe on the beach or by the three-level pool, snag a private cabana at the lobby bar or get pampered with a Swedish massage at the spa (men will also appreciate the fitness facials). There are also a number of water sports on offer, from kayaking and paddleboarding to boating and diving, plus access to the nearby 18-hole golf course, designed by Robert Trent Jones Jr., and the on-site casino, which has its own take on high-stakes adventure.
In the Area
Although the Hyatt Regency offers enough entertainment for an entire trip, there are plenty of off-site adventures available, too. On Aruba’s northwest coast, the remains of a World War II shipwreck rest under 60 feet of water off Malmok Beach. Take a hike on the trails surrounding the Ayo Rock Formations, a series of monoliths marked by petroglyphs carved by ancient inhabitants. The Gold Mine Ranch offers guided horseback rides through sand dunes and by the water. Migratory birds, such as herons, skimmers and cormorants, flock to the Bubali Bird Sanctuary. Head to the observation tower for a close-up look without binoculars. Try your luck at land sailing, a sport much like kitesurfing but on dry land; rides can reach speeds of nearly 35 miles per hour.
How to Get There
A beautiful vacation spot on the beach. Hotel grounds are well appointed with lagoons and swimming pools. Walk right to the beach and lay under a hut with a view of the many water activities constantly going on. Watch the magnificent sunset from the pier. See the hotel grounds come alive at night as the tiki lights are lit and the grounds become illuminated with colors. Enjoy high quality food and drinks at the many available bars and restaurants. All of it will leave you with fond memories.
Another wonderful vacation at Hyatt Aruba! Can't wait to go back! The staff is so friendly and accommodating. I especially love Xiomara at the front desk. She always takes outstanding care of us, making our stay welcoming and feeling like 'Coming Home' Food at the Hyatt is wonderfully delicious and the Casino is great fun. Beaches and pools are superb! We wake up early and head to the Shoco market for coffee and Banana Bread before taking a walk on the soft sand beach. Hyatt is in the best location on Palm Beach. You get to everything so easily. The staff and service are top notch and we are really looking forward coming back next year for a dip in the new adults only pool.
This is going to be a very critical detailed review of this hotel. In short, they have gone downhill since my first stay here in 2004. They’ve pawned off beach and pool services to third parties and seemed to be riding on their reputation without meeting expectations. While the hotel is very clean and the staff very friendly, there are basics and details about my stay here that were not to my expectations so I wrote My review of each day at this hotel at the end of each day as I reflect on my day. I did have an amazing and fun vacation while in Aruba. But this review will criticize where this hotel needs improvement. I don’t feel the staff at this establishment cared to hear or address these problems properly while I (or anyone) voiced their concern while staying on the property, so I am voicing them on this review where they will hopefully understand and improve these areas of concern. For what they charge, the issues below should not exist!
Apparently you have to be here at 10am in order to get the actual room you reserved. We rented three rooms (2 pool ocean and 1 partial ocean)and requested that two of the three rooms be next to each other (parents and kids). Well, all rooms were on different floors and the partial ocean view was of no ocean at all and actually the view of a construction site. Since we arrived late (despite having booked these rooms 5 months in advance) the hotel assigned them to people who arrived early and wanted to upgrade at the last minute. It took 4 hotel representatives and many arguments for them to get a room that was remotely close to the parents room (at least it was on the same floor). But everyone had to spend 1 night in the original room before the change could be made. We had to argue for them to refund the difference for the 1-night stay in the non-upgraded room. Plus we had to wait until 5 o’clock the next day for the upgraded room to be ready. They did give us $60 worth of coupons to play in the casino... matching our bet with their $10 coupon...I guess they thought that was ample compensation for the screw up.
One of the elevators broke so it was a pretty long wait to get down to the beach. Some people took the stairs down to get to there destination quicker. The palapa view was lovely (as it should be since I had to pay an extra $45 to get that view for the day). They have this system for requesting waiter service, a red/green wood block- just turn the wood block to green for service. Sounds good in theory but out of the 3 times we tried to Use it, the waitress showed up once.
When room was serviced, it was left nice and clean. However, they did not refill the coffee (nor cups or creamer,) they took away the towel mat and left us with 1 wash cloth to share. I love my husband but not so much that I want to share the dirt he washes off his face! Anyhow, I called housekeeping and they quickly brought up the coffee (3 coffees, 4 cups- do that math!) I didn’t realize the towel mat and wash cloth until very late so I left that for tomorrow’s serve staff to replace.
As an added note, in 2004 they left chocolates and a good night message on the bed after servicing... they did not do this during this stay. A cute perk that I was disappointed to see they discontinued.
Elevator works but now the ice machine is broken. Had to travel 1 floor down to get ice. Again, our $45 palapa had a gorgeous beachfront view. We trekked over to the pool for lunch at the swim up bar- probably the best hamburger and fries on the island. Sooo delicious. I don’t know if it was the bar tender or drinking in the pool, but the frozen margaritas are much more delicious at the swim up bar than the beach service.
Still broken ice machine... still making trips to the next floor down for ice. Today we got third row palapa on the beach, a $35 spot. Much shadier and crowded but it’s what we got (I wasn’t getting in line at 7 am to “maybe” win a better spot while On vacation, I cherish my sleep too much.)At least we are walking distance to the bar and no need to wait for service. Since people seem to wake up at sunrise to snag a float, we haven’t been able to secure one. However, noticing that the same people take their floats and leave them at their unoccupied palapas, I became annoyed. At 11:15 I went over to complain about the unused floats at the empty palapa and alas, I scored some. It’s a bit tedious and I think the hotel needs to revisit this float and palapa policy that allows one to hog such valuable hotel features and not use them while others go without. It puts unnecessary work and frustration into one’s vacation.
Meanwhile, Back at the room, maid service left it clean, still missing a bath towel mat, and no refill on the coffee. I give up on complaining, had so much going on in my plans on the island and I really had it with these little annoying details that I shouldn’t have to think about for what it costs to stay here.
So ice machine is still broken on the 8th floor, AND 7th floor, so on my next attempt of trying to find ice on the 9th floor I realize that one of the elevators are out again and I got caught in the beach rush so it took forever to get the elevator. Then, the wonderful security system on the elevator didn’t work correctly and it wouldn’t accept my room key so the elevator held me hostage until another group with a key that works got in the elevator and I could return to the 8th floor (of course I had to stay in until it reached the bottom floor and everyone loaded in and out.) there goes about twenty minutes of my vacation spent in frustration.
But wait, there’s more frustration to be added at the beach... sitting at my $40 palapa for two hours, next to an unoccupied palapa that had 2 unused floats. I went once to the towel hut to ask for them since no other floats were available and those were not being used (this was at 10:45 and those floats have been sitting there since 9, with absolutely no sign of life at the palapa. The lady would not reassign them to me but told me to give her a few minutes. A half hour later and I see the attendant reassign one of the two unused floats to someone else. So I go back a second time to the towel hut and unleash my New Yorker on the attendant. Suddenly, she can find another two unused floats. It’s absolutely ridiculous I have run around like I’m in a circus to get a friggin bucket of ice, a ride in the elevator and a float.
A lovely morning at my $45 waterfront palapa. I finally found the secret- a $5 tip to the palapa attendant at 8 AM gets you a reserved float. So I guess it is really a $50 daily cost to get all the enjoyment that people need to stake out at 7AM and wait on ridiculous lines for in order to get for free.
So in sum, upgraded rooms, palapas, floats, ice machines, elevators, towels, mats and coffee aside, the hotel is lovely. If they improve the above mentioned, they will be that hotel we remembered back in 2004. Being one of the priciest hotels on the island, these issues should not exist. With that, I think we will try another hotel on our next visit.