Divi Aruba Phoenix Beach Resort
- Free WiFi
- Handicap Accessible
- Parking On Site
When you stay at Divi Aruba Phoenix Beach Resort in Noord, you’ll be on the beach and minutes from Butterfly Farm and Bubali Bird Sanctuary. This 4-star resort is within close proximity of Old Windmill and Omnibus Tennis.
Make yourself at home in one of the 241 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. Rooms have private patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a 24-hour health club. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.
Business & Travel Amenities
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of conference space and a meeting room. Free self parking is available onsite.
How to Get There
I will preface this review with: I have traveled extensively around The Caribbean, Eastern Pacific, and parts of Western Europe in all levels of hotels. I stayed in everything from roadside motels to luxury resorts and Divi Phoenix comes in the middle leading me to the rating of 2.5 - 3 stars.
Let's start with the good:
The staff is very friendly and helpful.
The property is beautiful and constantly maintained.
The property is very well suited to those who have limited mobility. I noticed the staff helping several guests with scooters and walkers.
The beach and pool areas are kept clean.
The AC in the room worked perfectly.
The ben linen was decent quality
The not so good:
The bed is shot. We could feel every spring in the mattress and it needs to be retired.
Our room smelled like mold from the moment we walked in but we figured we could deal with it for a week. We are now airing out the luggage and double washing our clothes because the smell permeated everything.
The room service menu is limited and the food is not great quality. We ordered the nachos and they were awful. The burgers were okay.
There is no pool or beach service. You can walk or swim to the bar but there is no wait staff. I know a lot of people say it is no big deal but that is something offered at 4 and 5 star hotels.
The check-in process is a bit of a cluster. It is not a comment on the staff but more staff would be helpful.
A late checkout costs half of the daily rate. If you have a choice, take the early flight home because there are very few air conditioned areas to wait until it is time to head to AUA for your flight.
Mornings are noisy, if you like to sleep late. The housekeeping closet was right outside our room. The door on the closet is mis-hung and scrapes on the tile every time it is opened or closed. It sounded like a wounded pterodactyl was screaming in the hallway.
We came across a bunch of broken pool chairs.
There are no comfort items in the room like robes or extra blankets.
Overall the resort is okay as long as you manage expectations. There are resorts I would love to return to, but this is not one. I don't see the value.
As a couple, we couldn't be happier than our 7 day stay at Divi Phoenix. We stayed in the "Villa" building, on bottom floor room 105. The photos the hotel shows are accurate. This room had sliding glass doors that opened to our small patio yards away from the pool & Hot tub, beach, then the ocean. Nature right outside our door, we would walk barefoot. Our room had all we need. Fridge, microwave, stove, closet space and bathtub had jets to be jacuzzi. Also, Divi Phoenix has outdoor barbeques that we grilled our fish on. I don't know if it was because of time of year, but it was a quiet place to stay. Guests and staff very friendly. The main pool with the swim up bar had excellent happy hour. This resort less crowded than the "Hilton" or "Rui". We did walk 10 minutes to Eagle Beach, which I highly recommend. And the tourist area of newer part of Orangestad, was also only a 10 minute walk. Good to try restaurants. We usually took a cab to our restaurants. However, there is the option of buying groceries and going out for dinner. Or getting bagels at the deli located near concierge $6, for breakfast. I loved the area we were in. As far as I'm concerned, best place to stay in Aruba!
We love staying at the Divi Phoenix. Rooms are clean and well kept; staff is courteous and very helpful; check in/check out was easy and fast; and the views are amazing! We will definitely be staying here again!