Le Cap Est Lagoon Resort & Spa
What We Love
- Free WiFi throughout the resort
- The spa features an exclusive Guerlain treatment menu
- Twin restaurants serve Caribbean fusion fare in indoor/outdoor spaces
What To Know
- Guests come here for privacy; the social scene is sparse
- Beachfront is relatively small for a nine-acre property
- Round-trip airport shuttles run 55 euros (around $75) for two people, each way
- Free WiFi
- Parking On Site
Tucked amid the banana fields of the island’s Le François region, Cap Est Lagoon Resort & Spa is the grande dame of Martinique, artfully melding Creole and Southeast Asian influences to form a five-star retreat that’s still decidedly Caribbean at heart. Made up of 18 pavilions housing 50 generously proportioned suites, two restaurants and a top-notch spa, Cap Est recalls its sister French isle St. Bart’s with its ruddy roofs peeking from between the palms that punctuate the shoreline.
Bed & Bath
Spacious even for a sprawling luxury resort, all 50 suites unfold to a landscaped terrace or veranda, revealing sweeping views of the mountains, manicured gardens and lagoon, and inviting the island’s trade winds to cool the interiors year-round. Still, rooms come standard with AC, plus a range of en suite amenities that afford all the comforts of home, including plasma TVs, minibars and CD/DVD players. Crisp linens and sheer white canopies offset dark wood furnishings, and there are small private plunge pools in most suites.
This is the only Relais & Châteaux property on either Martinique or neighboring Guadeloupe, so you can be sure the amenities and services are tops, from the show-stopping main pool to the blissful spa, which offers an extensive menu of luxurious Guerlain treatments. Sip a traditional Ti’ punch on the beach by day, and by night dine alfresco on lobster straight from the tank at the Campêche or the Belém — twin fusion restaurants under the direction of star chef Guillaume Bregeat, who is renowned for his inventive take on traditional French and Caribbean fare.
In the Area
If you can tear yourself away from Cap Est’s inclusive selection of lagoon and non-motorized water sports diversions to venture beyond the property, you’ll be rewarded with rum — and plenty of it. For 125 years nearby Habitation Clément has produced the island’s signature Rhum Agricole using local sugarcane and traditional Martiniquean distillation techniques. Tour the Creole plantation and botanical gardens that comprise this French historical landmark, and snag a bottle of vintage rum for the trip home. For a bird’s-eye view of lush Martinique, charter a helicopter tour with local outfitter Héliblue, in Trois Ilets, and scope out the Pitons du Carbet and Monagne Pelée, which rise from the crystalline waters surrounding the island. Then pick your favorite swath of shoreline, from the rain forest–ringed Anse Coulevre to the snorkeling haven at Les Fonds Blancs, and dive in.
How to Get There
This place is horrid. If you enjoy the prison feel then this place is all for you. I am astonished how anyone could rate this place over two stars. No readily available food or drink, poor service. When we arrived the woman at the front desk greeted us, got us checked in then pointed to where our room was and didn’t show us how to get there. We were given a crude resort layout map that was slightly helpful, but when it’s dark out with little light it wasn’t easy. We woke up the first morning and got to actually see the resort. What can I say we were underwhelmed. The only decent aspect of this place is the infinity pool, but even that had what appears to be algae growing on the inside walls of the pool. There were a total of three umbrellas at the pool and the chairs all had been completely worn out, the material to sit on was stretched so bad that when sitting down there was a metal bar that make them uncomfortable to lay on unless you enjoy laying on a metal bar. NO POOL SERVICE AT ALL. When going to the private beach we noticed that the entire beach was covered in rock hard sand, rotting and decaying smelly seaweed making the beach disgusting in my opinion. But hey you do get free non motorized leisure activities on that beach such as paddle board, kayak and canoes, that is if you want to wade through that aforementioned nasty and putrid seaweed and are able to find any employee of the resort to help or even give advice.
We thought, hey maybe the food will be good? Oh we were sadly mistaken there. For breakfast you get a nice room temperature buffet with little to choose from. I literally at Frosted Flakes with luke warm milk every morning. The worst part? If you miss breakfast like we did our first morning you have to wait until dinner to get food. The restaurant that supposedly serves lunch was closed and looked like they were staining tables inside. Again not a soul to be found to answer questions. The ONLY way to get lunch in this gated resort is to either pick off a list of three meals (a hamburger, fish of the day and another dish that sounded awful) which never changed, or spend 60 euros renting a car so you can drive somewhere to find something else. The first day my wife and I had the following to eat and drink the entire day. No breakfast, hamburger for lunch and hamburger for dinner. All ordered through room service (which answered the call a third of the time). The next day we again had difficulty with getting lunch and at dinner guess what we had, another bland hamburger and fries. The menu never changed and very little food options. Don’t even get me started on the fact that we have been extremely dehydrated for the entirety of the trip. We were sometimes given a 1.5 liter bottle of water for the entire day between the both of us and if we wanted something else we had to order it from room service. There was a mini bar in the room with two cans of Coke (6 euros each), two local beers, two mars bars (that expired nearly 3 months before our arrival 4 euros), 4 bottles of water (6 euros), 6 bottles of random juice and some peanut M&Ms (4 euros). They place DIDNT even restock the mini refidgerator and when I asked housekeeping, they told me to call room service. There is a catch here though, each time you call room service they charge you a minimum of 10 euros, thus making getting water, Coke, water or a snack 10 euros (rip off).
Ok so now the room, the furniture looks like it was new in the mid 70s, there is one cushion on the couch for back support, a wordrobe that has shelves, extremely poor lighting, showers in which the drain clogs within a minute of showering, not to mention a shower head that shoots water horizontally unless taken out of clasp and used as a nozzle. We weren’t expecting much for the television because we knew we were in a French speaking country, so we brought our iPad for Netflix. Thank god we did that or we would have probably gone nuts. But of course the Internet was so spotty that streaming anything was poor and frequent delays for loading occurred.
We complained feverishly to the agency who set up the trip and were told that the owner wanted to speak with us were going to be offered a upgrade our room and a bottle of champagne. Well we were fooled again, instead of the manager contacting us, the front desk did and offered these items. We declined the room upgrade because that didn’t add any value or fun to the trip, not to mention a room upgrade doesn’t magically make activities to do appear. When I asked her about why the lunch restaurant was closed, she couldn’t answer me.
Recapping, we spent more time in our room watching Netflix on our honeymoon instead of being able to enjoy what should be the best week of our lives. We wanted to leave wishing the first 3 days of being at the resort as nothing changed, service declined (with the exception of a very nice man on staffnamed Mike). We finally decided to rent a car in order to get out of this place. Surprisingly the woman who helped us out was super friendly and very knowledgeable. We made arrangements and she asked that I return in an hour with an addition form of ID (my passport). When I returned, she was presumably getting the vehicle ready, so I waited by her desk. For the 15 minutes I waited in the lobby, two girls were at the check in desk laughing and not even acknowledging the fact I was standing silent, waiting. They didn’t even say hello, real courteous if you ask me.
Overall this has been one of the worst experiences of my life. The fact that my wife and I spend thousands of dollars to go on this grand honeymoon and it was total garbage is a complete let down. We truly feel that we have been duped and conned our of money. I would never reccomend this place to anyone. You know they say you will always remember your honeymoon, well I’m pretty sure my wife and I want to forget this the moment we check out. Pretty sure youre not supposed to be counting down the days until you leave a resort, but that’s exactly what we have been doing. We are stuck though because it will cost us even more money if we want to leave early. What an awful experience. I hope anyone who reads this doesn’t make the same HUGE mistake we did. Spend your money somewhere else.
I've stayed in hundreds of hotels in my life and this one was by far the worst: it started from check in - the room given was not the one i paid for (with sea view), i had long discussions to get the right room - it took 1+ day, multiple calls to travel agency support to get the right room - finally the room was found while the management was saying that no rooms were available. At the first room we stayed the airconditioner broke and the water was running from the pipe - the management did nothing to fix it. There's nothing to do in this hotel - really nothing - no activities, no shops, not even music in the cafes. The staff is extremely lazy and inattentive, no command of English - they forget requests - forgot to order my taxi to the airport. The bellman said i had to carry my luggage to the car and first to find it in the storage room. The food is very basic - hostel like, not fresh and overprices - cold fried eggs on breakfasts even when they start, no coffee or juice supply - you should do it yourself. Every Monday there is sewage dump to the sea and the smell of that is horrible - you cannot open windows and go outside. The beach was covered with the seaweed - so that you cannot enter the sea and nobody cared to remove it. For the same money you can go to 5 stars on Seychelles or Maldives - and this hotel is really hardly 2 or 3 stars
A recent response by management to a recent review criticized the reviewer for not opening enough time or money at the resort to write a review.
I have spent nights here, have spent quite a bit more than one Euro, have eaten the meals, and am a real guest, at this moment in fact. So now I will write a review.
I wish I could refute any of what has been said in other reviews but sadly, it is true. This resort needs serious investment of capital, time and management concern. The absolute best aspect is that there is a car rental desk in the lobby so you can spend time elsewhere. The air conditioning in the suite worked fine. The wifi is unimaginably slow. The food is fair but priced as if it were made by Thomas Keller. For example: 22 Euro for a simple burger with sweet potato fries at lunch, or 50 Euro for a Caribbean lobster. Both outrageous.
We wanted to spend time lounging in the sun. But they must have worked very hard to find the absolute most uncomfortable chaise lounges on the planet. There is no padding on the wooden ones on the beach and the others, with mesh, have bars below the mesh in rather inconvenient places. Of course, on the beach, one could lie on the sand, that is if it weren't rock hard and covered in seaweed. But there's the pool. Lovely and clean. Just exactly as you would want it to be.
I'm about to go in for a massage so I'll pause and return afterwards...
The massage was very good! The spa is lovely and I was asked to fill in a form about what type of massage I would like. Very nice indeed.
So let’s recap. Decent rooms that are large but need refurbishment, especially matresses, as others have said. Uncomfortable chaise lounges. A very nice pool. A tiny, seaweed infused beach with very hard sand (how does that happen?) and overpriced food. I paid $344 Euro at the beginning of March 2018. You can decide if that’s value or not. We didn’t have a bad time here, just not a great time. I hope the GM uses this info, and from others, to improve the property.
Recently stayed at le cap est lagoon and spa. Nice people from a bad place. It’s bad because you can get better quality but you can’t pay more. I found cap est to be in a state of bad repair. It is in a remote location with no other choices to eat or obtain food. The food at cap est was not to my liking and there was no other choice. I had chosen Martonique and cap est in order to enjoy again French food. This was not the case.
We read the reviews here, and to be honest, we had pretty low expectations. But we were pleasantly surprised when we got here. Yes, parts of the property could use some upgrades, like the lounge chairs and the lobby area. But the rooms were quite nice and the private pool was amazing! It's important to note that if you get a room with a private pool, make sure you request it to overlook the water. Some of them do not. We assumed they all did and once we checked in, we asked to switch. They were fully booked the first two nights of our stay so we couldn't switch, but we did the last night and it was worth the switch, even for 1 night! Our favorite spot was the ponton area. We enjoyed laying out there and watching the kite surfers go by and no one else was there, so it was just us!