JW Marriott Starr Pass Resort and Spa
What We Love
- The inspiring setting, with its saguaro-covered foothills and desert landscapes
- Two award-winning restaurants–one Mediterranean, one Southwestern –plus a BBQ joint and tequila bar
- The impressive, globe-spanning menu of soothing treatments at the Hashani Spa
What To Know
- WiFi is comped in the lobby and lounge, $16.95 per day in guest rooms
- With 13 meeting rooms across 81,000 square feet of total meeting space, expect to encounter corporate groups
- Pets are not allowed
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
This sprawling ochre-hued resort of 540 rooms and 35 suites blends remarkably well into its surroundings in the foothills of Tuscon Mountain Park. As you’d expect in golf and wellness-mad Tuscson, the spa and golf courses are highlights: find serenity at Hashani Spa during exotic treatments like the Native American-inspired hot stone massage. The 27 hole championship golf course, meanwhile, meanders through the mountains and arroyos of the arresting Arizona landscape. Kids aren’t overlooked either, thanks to a water slide, multi-level pool, lazy river, and whirlpool, along with a kids and teens club–aspiring PGA stars 15 and over can even play a free round after 3pm, provided they’re accompanied by an adult.
In the Area
Take the whole family to the marvelous Arizona-Sonora Desert Museum, spanning 21 acres with two miles of walking paths and 230 animal species. Head to downtown Tucson and visit Old Town Artisans, an array of arts, crafts, and antique stores in an historic structure with ceilings made from saguaro cactus ribs. Afterwards, take refreshments at The B Line, a hip bistro on 4th Avenue that dishes up treats from cult veggie burgers to fish tacos.
How to Get There
This is such a beautiful property! From the moment we arrived and checked in everything about the stay was amazing! The pools, jacuzzi, lazy river, and waterslide were a blast.
The hotel is also conveniently located to Tucson. Close enough to be there in a jiffy but just far enough to feel like a great escape.
The only downside was the distance from the parking to the elevators for the rooms. But that is the only thing I can complain about, which is pretty lame.
I will never recommend this hotel for any group contracts or personal stay.
We were attending a convention, but reserved rooms outside of the convention rate as the blocked rooms were sold out.
The first day was tense, with some minior conflict over space use with the staff- which no where in any pre-con policy was it implied we would be prohibited from any areas! One of the big selling points for us reserving at the resort was the gorgeous backgrounds, and no where in the hotel policy was there any restrictions on photography either. Despite this, the first day was good opening.
However, on the second day, several issues came up and suddenly new restrictions were popping up- understandable ones in relation to limiting congregating to outside the lobby space and no cosplay makeup or wigs in the pool. But that afternoon- myself and my friend went to the pool with the intention of not even entering the water. We were suddenly required to have wrist bands- which were not required the first day- and I was denied entry with my camera. For information sake- I was in non-swimwear, and my friend had no makeup, but a Tai Lee (Avatar) bikini. When denied entry I immediately questioned why when there was no photography restrictions listed in either parties information. I was told there were suddenly no photos allowed in the pool for other guests sake. An understandable concern/excuse- however there are other guests all over the hotel- so kind of a moot point. I pointed this out and requested to simply use a space along the wall so there would be no chance of accidentally intruding on other people in their swim wear. Again I was denied and told to speak to the supervisor.
The first supervisor repeated the same retoric about other people being in the area, to which I again pointed out that this was true of the entire resort. I pointed out I had paid for the room and the pool use fee and should be allowed access to the facility I paid for, with every intention of respecting other guests anonymity. He then proceeded to call a second, presumably higher supervisor, who I had to go thru the same issues with. Now however, they begin changing their story, that there was supposedly some convention posting about photography not being allowed anywhere outside the ballrooms and it not being their problem if the convention wasn't communicating this. I pointed out that my reservation was with the hotel, not the convention, and if I was a tourist wishing to take photos with my friends there was no hotel policy listed that would prevent me from doing so- so how were they justifying denying me access that I had paid for. A third supervisor. Duran, interrupted at this point- he continued to push that the convention had suddenly been limited to photography only in the ballroom. When I pointed out that other guests were stopping con-guests for quick snaps in the walkways and if he planned on penalizing them for that behavior, suddenly his story changed to he had been in communication with Greg in charge of the Con and he had 5 photographers who were cleared to be doing shoots and was i one of them. I said clearly not, I wasn't here for a professional shoot, and was told then I had no clearance to be taking photos.
When I again pointed out the redundant behavior of did he plan to penalize anyone with a camera then since only 5 people were apparently allowed, he said definitely. When I asked if this was descrimination against the cosplayers, stating again that if I was just a tourist wouldn't I be allowed to take vacation photos- he suddenly began claiming that wasn't allowed either; he aggressively asked what we planned to do with the photos and said "it would be cross tagged to my property" when we informed him they would be posted, implying that any use of the scenary that wasn't approved by the hotel departments was somehow denied. After again approaching the issue as I was paying the same rate as any other guest since it wasn't thru the convention blocking. and should be afforded the same access regardless of my use, even offering to let him define a space we could use, he became hostile in saying it didn't matter whether there were any policies in place, not only was I not allowed to take photos in the "water collection" (not pool) but I wasn't allowed to take pictures even in the ballroom since I wasn't one of the 5 photographers Greg approved; and if he caught me taking photos he would remove me from the property (verbatim "and you'll never take any photos on my property ever again"). He then demanded my name and said he would be talking to Greg about me, which, regardless of how he intended it felt like a threat.
We immediately checked out as this made me feel unsafe staying in the hotel, and completely destroyed any enjoyment I would have if I'm not even allowed to take pictures at an event on threat of being banned from site.
This behavior is not only extremely discriminatory to one of their contractor groups, but clearly shows a hostility in making up whatever excuse they can to cover an inability or unwillingness to prepare or compromise when issues are discovered.
The check in was quickl, we got our room way before check in. There was a big event but we still played in lazy river. Room was very nice for two couples. Cannot wait to go back! The view was amazing of Tucson. Food was a little expensive but it's a 4 star resort.
Returned to stay at The JW Marriott Starr Pass Resort for the annual Tucson Fire Fighters Ball and it was wonderful! Danyra at the front desk was very sweet and helped us check in nice and quickly so we could get to the pool. Danielle at the Salud bar recommended a delicious long island and the best nachos. Our room had a beautiful view of the lazy river, very neat and clean. Since it has been a couple of years from our last stay, we noticed a lot of upgrades and the resort looks great!
All the best stars in this review are for the front-line staff who were universally polite, outstanding, as helpful as they could be, and apologetic.
We attended a recent event and decided to stay overnight in order to relax and enjoy the after-party. Our room showed signs of wear but was adequate, with lots of little trimmings in the bathroom (shoe cleaning kit, sewing kit, cotton balls, etc.) The one thing the room lacked was a can of fly spray.
After three requests for someone to come and deal with the flies, we did get some help, but the problem was not solved by fly-swatting and Peroxide Surface Disinfectant. Apparently there was not a can of fly spray on the whole resort.
Our window was plastered with 'fruit flies', and above every lamp little black spots crawled about on the ceiling, occasionally dropping down - into the soap, onto my pillow, and heaven only knows where else! Bigger flies droned around the room. Come on JWM you can do better than this.
If a previous customer liked their (unscreened) window open in the room, surely the housekeeper could have a can of fly spray on her cart and deal with the issue after cleaning the room.
Or, novel idea, the resort could invest in a higher standard of bug control.
My solution is this - next time I attend an event at Starr Pass and decide to stay over, I'm bringing my own fly spray!