4.5
Very Good 182 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Hacienda Santa Cruz in Merida, you’ll be in a regional park and within the vicinity of Estadio de Beisbol Kukulkan. This 4-star hotel is within the region of Museum of the City of Merida and Montejo House.

Rooms

Make yourself at home in one of the 23 individually decorated guestrooms, featuring minibars and plasma televisions. Your room comes with a pillowtop bed. Rooms have private patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Treat yourself with massages, body treatments, and facials. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, where you can enjoy drinks at a bar, take in a garden view, and even dine alfresco (weather permitting). You can also stay in and take advantage of room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. Cooked-to-order breakfasts are available daily from 7:30 AM to 11 AM for a fee.

Business & Travel Amenities

Featured amenities include multilingual staff, luggage storage, and laundry facilities. Event facilities at this hotel consist of a conference center and a meeting room. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free self parking is available onsite.

How to Get There

Hacienda Santa Cruz
Calle 86 S/N, Santa Cruz Palomeque
Merida, 97315 Mexico

Reviews

4.5 Very Good 182 Reviews
Heavenly Respite from Merida!
Reviewed 2 weeks ago

This hacienda is lovely and atmospheric and wonderfully restored. It is just a short drive outside of Merida. The location is perfect for exploring Merida during the day, then escaping into the past, a very luxurious version of the past, for the evening. The grounds are beautiful and the staff is great.

Wow!
Reviewed 7 months ago

Una Extraordinaria Sopresa Local!
He de decir, que nunca imaginé encontrar un sitio así en esta zona de la ciudad con los bordes de la misma, apartado del todo, internado en la nada, con el aire y atmósfera del verdadero pueblo Yucateco! Con su mismísima calidez en el trato de su staff que es originario del pequeño pueblito que la aloja (Santa Cruz Palomeque). Tuve la oportunidad de experimentar una cena gourmet de caracter sutentable y orgánico de las manos de su chef Pedro Celestino, un menú basado en la tradición culinaria Yucateca, con elementos de la Cocina Mexicana Indigena, Tradicional con una ejecución técnica de Vanguardia. En los jardines mientras el sol caía , un grupo de al menos 15 pax fuimos deleitados con un Banquete de 6 tiempos con maridaje de vinos Mexicanos Boutique! Definitivamente una visita obligada para al menos un buen masaje en su Spa y una experiencia Gastronómica Invaluable! Pregunta por el pase de día, aunque yo que tú me quedaría a perderme entre sus muros de más de 400 años [1640] al menos 1 noche!

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An Extraordinary Local Sopress!
I have to say, I never imagined finding a place like this in this area of ​​the city with the edges of it, separated from everything, interned in nothingness, with the air and atmosphere of the true Yucatec people! With its very warmth in the treatment of its staff that is originally from the small town that houses it (Santa Cruz Palomeque). I had the opportunity to experience a gourmet dinner of sustainable and organic character from the hands of its chef Pedro Celestino, a menu based on the Yucatecan culinary tradition, with elements of Indigenous, Traditional Mexican Cuisine with a Vanguardia technical execution. In the gardens while the sun was falling, a group of at least 15 pax were delighted with a 6-course Banquet with Mexican wine pairing Boutique! Definitely a must for at least a good massage at your Spa and an Invaluable Gastronomic experience! Ask for the day pass, although I would stay to lose myself within its walls of more than 400 years [1640] at least 1 night!

Super
Reviewed 1 year ago

Brilliant service, unbelievable grounds, spa, pools and services. A massive area that combines luxury with classic tradition and timeless experience. Food is well thought out and reflects both the ingredients and the flavors of the region. Solid!

Very poor customer experience
Reviewed 1 year ago

I strongly recommend not to go to this hacienda. Indeed we have faced a bug when we booked via expedia this hacienda. We have never received the confirmation from expedia that our stay was confirmed. Consequently we never went to the hacienda and had to reserve in another place in Merida. In the meantime hacienda santa Cruz has debited our credit card for 4 nights because we never came to their place without calling us or sending an email. When I complained they just replied that they were not responsible for problems with expedia and that we had to find a solution with expedia. Conclusion: they don't care about people or customers, they are just interested by money and took us lots of money for a service they never délibérer.

Lovely Luncheon
Reviewed 1 year ago

Went to the Hacienda Santa Cruz with friends for a birthday luncheon.
The grounds were gorgeous & tranquil with beautiful flowers and plants.
The staff was attentive, informative and some were bilingual.
Our meals were exquisitely displayed and delicious to eat.
The drinks were luscious.