4.0
Very Good 3958 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Renaissance Amsterdam Hotel is in the heart of Amsterdam, walking distance from Sexmuseum and The Old Church. This 5-star hotel is within close proximity of New Church and Dam Square.

Rooms

Make yourself at home in one of the 402 air-conditioned rooms featuring refrigerators and LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features babysitting/childcare (surcharge), wedding services, and a fireplace in the lobby.

Food & Drink

Grab a bite to eat at one of the hotel’s 2 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Amsterdam? This hotel has 16146 square feet (1500 square meters) of space consisting of a conference center and meeting rooms.

How to Get There

Renaissance Amsterdam Hotel
Kattengat 1
Amsterdam, 1012 SZ Netherlands

Reviews

4.0 Very Good 3958 Reviews
The Basics
Reviewed 18 hours ago

A basic leisure hotel.
After a good check-in experience, the hotel underwhelmed.
Rooms are basic and relatively old. Small queen-sized bed.
The gym was good, but at booking the hotel indicated it had a sauna - not the case.
In general, the place needs a modernisation if it wants to live up to the brand.

Stole money
Reviewed 3 days ago

Terrible service. Toilet wouldn’t flush. The manager told us that’s normal and we had to just wait it out. Refused to offer room change them charged 1200 for hotel tax .... stay away

They are the worst hotel we have seen

Very helpful and service oriented
Reviewed 5 days ago

After a red eye flight and breakfast in the executive club, we were able to check into a very nice room with plenty of space. The front desk, wait staff and housekeeper were all very friendly. The club menu was very good and consistently high quality. The room was clean and comfortable.

The location is just right. The hotel is tucked away on a small side street. The Jordaan and central city are just steps away. The hotel was the perfect landing spot.

So grateful for the staff here
Reviewed 6 days ago

We had a medical issue that arose late at night. The front desk and security quickly came to our assistance and called in the hotel doctor. They then connected us with a pharamacy off-hours that was able to get us what we needed.

Without their help, we may have had to abort the entire vacation.

The willingness of the staff to go above and beyond for hours saved our trip. We are so grateful to them for giving 10 star customer service!

Great, except for the cleaning!
Reviewed 1 week ago

We stayed at the Renaissance in Amsterdam for 1 week. We got a suite with separate bedroom and living area with pull out bed. The room itself was spacious enough for us. My teenage boys had their privacy and my husband and I had ours. There was only one bathroom, but it worked out just fine. The view was also nice. We got to see some very pretty sunsets.

Everything was fine for the most part. The location was good. It was close enough to walk to everything, but out of the way enough that it wasn’t loud or too crowded around us. I really liked the location.

We also had the lounge access. It was good. It’s about what you’d expect for a lounge with free finger foods and appetizers. The breakfast was actually much better than I had expected, though. They had hot foods, which most places usually just have continental breakfast consisting of pastries or bagels, etc. The scrambled eggs were actually very good and I never eat eggs at home. They had a lot of variety and would even have an omelet made for you if requested. Then there was afternoon tea, which was nice for a light snack of small finger foods. Appetizer hour was ok. The hot foods changed daily, but there was always cheese, bread, salmon, fish, olives, etc. each night. They also offered wine and beer. The wine was ok. They had one red and one white, which were what you’d expect for free wine. Lower level, but still not bad and I enjoyed a few glasses most nights. Having access to the drinks all day came in very handy. As an American in Europe, no matter how many times we’ve been, we are always taken aback by the charges for water and every drink you get since we are used to “free refills” and various water options. So having “free” drinks all day was a plus for us!

Room service was usually quick and accommodating. The food itself was average, but actually cost less than most room service we’ve had, so I would say it was about right for the quality. There wasn’t a huge selection though. But we needed it for those late nights when we were too tired to go out to dinner, so we were happy with it.

Overall the hotel service was great. We were greeted with a friendly face and polite, accommodating concierge and guest services. We came in early and our room was not ready so they gave us vouchers for the restaurant and checked our bags so we could go out. I could not have been happier with the front desk and the service from them. Throughout the week they were always happy to make our dinner reservations, recommended places to go and things to do, and arrange any service we needed (transportation, reservations, etc.). The room service was quick and accommodating to any special requests we had.

This is really my only complaint - and it’s a doozy in my opinion. For the most part, our room was cleaned daily and seemed to be cleaned and kept up well. The night before we left, however, I was packing up and going through everything to make sure nothing was missed. I noticed my son must have dropped his ear pod on the floor so I bent down to pick it up and noticed a pair of underwear under the couch. Being the mom of 2 boys, trust me, this is not an unusual find in our house so I figured it was one of theirs and fished it out with an umbrella. When I got it out, I saw it did not belong to our family! GROSS! Someone’s underwear was left there!

That in and of itself, while gross, can be chalked up to a fluke or one time miss of the cleaning staff. However, I then saw a piece of paper behind the dresser. Thinking it was one of ours, I pulled it out and it was a laundry ticket dated 2015!!! The two incidents combined make me think they did not thoroughly clean this room in a very long time. the surface appeared clean, but to find a laundry invoice from 4 years ago and a pair of dirty underwear...I don’t know. It just made me cringe.

I’m sticking with 5 stars because I’m hoping the incident above was just a fluke. The fact that everything else was great, the people were wonderful and accommodated every need, I want to give them the benefit of the doubt, but wanted to voice my concern as well.