4.0
Very Good 3909 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Renaissance Amsterdam Hotel is in the heart of Amsterdam, walking distance from Sexmuseum and The Old Church. This 5-star hotel is within close proximity of New Church and Dam Square.

Rooms

Make yourself at home in one of the 402 air-conditioned rooms featuring refrigerators and LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features babysitting/childcare (surcharge), wedding services, and a fireplace in the lobby.

Food & Drink

Grab a bite to eat at one of the hotel’s 2 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Amsterdam? This hotel has 16146 square feet (1500 square meters) of space consisting of a conference center and meeting rooms.

How to Get There

Renaissance Amsterdam Hotel
Kattengat 1
Amsterdam, 1012 SZ Netherlands

Reviews

4.0 Very Good 3909 Reviews
Not worth 5stars hotel at all...
Reviewed 2 days ago

I stayed this hotel for 2nights in March.

When I check-in, I couldn't feel welcome at all from the staff. Actually I thought his attitude was very very calm (in positive meaning) and it was okay for me. 

I understand if he's doing well his job, check in properly for me it's okay. Kindness isn't his duty. But I would be happier if he showed welcoming us more. But for me it was no issue.

I asked 3times for slippers. I called twice, but they didn't bring them. I had to wait and call 3times for just getting them. I was a little disappointed. 

The biggest problem, my room was with the connected door, unfortunately, my next door guests were so loud until even late. My daughter couldn't sleep until 1am because of their noises. I've been patient, called to guest service and told about my situations. He said please wait for 10 mins, he will send a staff for asking being quiet. After that they got quieter. However my first night we couldn't relax and sleep. we have tight plans for the next day but we couldn't sleep well. My girl is 9years old. She needs to sleep well but she couldn't.

I was anxious even next night my neighbor would be loud again. So I went to the reception in the morning and asked that if THEY would still stay even that day next morning. And if they would do I wanted to shift another room. I explained all about last night. He listened to me though seemed really not interested in my explain. (He was the same staff When I check-in) and he said the driest he would arrange another room then. I wanted to get sympathy for suffering last night from the staff. But NO APOLOGIES, NO SYMPATHY EVER. If the guest had some troubles at the hotel, they should comfort the guest first. At least 5 stars hotels have to do that. If this was a cheap hotel definitely I won't expect it.

Even if he said that he was sorry for inconvenience, I would feel really better. But not even a word similar like. I felt really bad and he said after 3pm I have to ask the reception again about shifting my room. 

I think staff gets being training more about showing attitude to guest. All guests know if hotels show sincerity with their hearts. If they do, all guest come back. In terms of that, this hotel made me so disappointed. 

This hotel's service wan't a 5stars hotel enough. Don't recommend.

Terrific experience
Reviewed 2 days ago

It was only 24 hours, but this property exceeded expectations.
It is an extremely busy hotel. Many cruise visitors use this hotel as their starting &/or finishing point, so there were many older cruise travelers whom I met either in the club, lobby or at breakfast. Lovely folks but a much older crowd than I expected to be meeting in Amsterdam on a holiday weekend.
Speaking of breakfast, it was outstanding. Substantial selection and good quality baked goods, fresh cheeses, fish & a full selection of hot items/omelette Station. Plus good coffee.
The room was more spacious than I expected for a European property. And very quiet. Even on a busy Easter holiday weekend, the noise from the streets & from the other hotel guests was never an issue.
The service was what you expect from a premium property. The lobby was always busy, but each interaction with staff was a pleasant one. The "Navigators" helped with Canal Cruise reservations, public tram tickets & general neighborhood information.
They even let me hang out in their club for a couple extra hours after checking out while I waited for my evening train departure.
Spending that time in the comfort of the quiet club as opposed to the hectic Centraal Train Station was such treat for me.
Thank you Renaissance Amsterdam.

Poor Experience
Reviewed 3 days ago

Group of 7 pax, stayed 7 nights. Check in was fast and smooth, staff was friendly and efficient. Things got down hill pretty quickly from there. Room key cards failed everyday in the first three days. Housekeeping was inconsistent, did not get the number of bath towers correct on some days, and even forgetting them all together one of the days. Mini bar was consistently under-plenished.

Rates included breakfast at the club lounge but the lounge could not accommodate our group of 7 pax on most days and redirected us to the hotel's restaurant, Scossa.

At the end of the stay, the bill included daily additional charges for breakfast at Scossa for all seven pax, AND mini bar consumption for room that had unlimited minibar included in its rate.

Paid EUR696 average rate per night for a family room of 4 pax, and EUR506 average rate per night for another superior room of 3 pax. Rates excluding taxes.

Great stay
Reviewed 4 days ago

Recently stayed for 5 nights with my wife. We had a clean, comfortable and quiet room on the 8th floor. We ate each morning in the lounge where the food was very good (particularly on the weekend when you get to eat at the hotel restaurant). The attractions in Amsterdam are spread out (Anne Frank house, Van Gogh Museum, etc.) so there is no perfect location in town, but this hotel is well-located and convenient to Central Station, and it is walkable to anywhere in town. The happy hour was great and the staff in the lounge was extremely friendly. We arrived at 9 am and the hotel staff gave us early access to the lounge, which was greatly appreciated, and worked to get us a room early. Overall, we had a great experience and would recommend it to others.

Typical Business//Tourist Hotel
Reviewed 5 days ago

This hotel is very busy with tourists and business people. It is clean and the staff is excellent. The lounge is very well-run operation. The Navigator desk is staffed by very helpful and patient individuals. Having said that, in typical fashion, the bathroom lighting is dreadful and the make-up mirror is unlit. My advice is to turn the lights on in the hallway, open the closet door and use the mirror on the back of the door if you would like to see to put on your make-up.