Belmond Hotel Caruso
What We Love
- An aperitif of champagne with a snack of house-made potato chips at the bar
- Inventive activities catered to kids, like a pizza-making experience and a video-making class taught by a professional
- The short, complimentary cruises along the coast that the hotel fishing boat runs each morning
What To Know
- Not all the rooms have sea views
- The boutique sells hand-crafted jewelry and clothes inspired by the hotel’s 18th-century frescoes
- For the ultimate arrival, the hotel can pick you up from the airport in a private helicopter
- Free WiFi
- Parking On Site
Four words: Outdoor. Heated. Infinity. Pool. It’s massive. It overlooks the Tyrrhenian Sea and the Amalfi Coast. The staff will bring you an Evian vaporizer and fresh fruit while you’re in it, and remember you by name. You can have a private candlelit dinner floating on it, with a customized menu and live music. After that, does it really matter what the rest of the hotel is like? The rest is impressive, anyway. The recently refreshed property boasts glorious gardens; spacious guest rooms with mosaic floors and private outdoor spaces, Frette fabrics, and Bose sound systems; and the Belvedere restaurant serves locally fished red sea bream and Italian wines. It’s a destination hotel for sure, with its superb perch above the coast, but its spot in the village of Ravello and handy access to the water makes sightseeing easy. Or you could just stay in the pool until it’s time to check out. No judgment from us.
In the Area
Sightseeing in Ravello is easily done on foot; attractions like the 13th-century Villa Rufulo, a stunning historic building with equally impressive gardens, and the lovely Duomo are just minutes from the hotel in the elegant Piazza. Stop in afterwards at Babel, a snug café-bar that also functions as an art gallery, for a glass of local wine or an Italian craft beer. More modern architecture can be found in the Oscar Niemeyer-designed New Energy Auditorium, whose eye-catching structure is meant to imitate the swell of the ocean. The hotel runs shuttles down to the coast if you want to dip a toe into the sea you’ve been viewing from the hotel. If you’re in town during the summer, don’t miss the celebrated Ravello Festival of music, dance, and film.
How to Get There
I was here with friends for a wedding, the staff were fantastic, the facilities too much and the views of the coast and gardens breath taking.
The bride and groom stayed here during the time we was there and they have told me it was worth the money.
Hotel Caruso is absolutely gorgeous and the staff is amazing. We had our daughter's wedding on the lawn at the hotel and it was more perfect than what I could had ever imagined. Staff is attentive and worked well with our wedding planner and vendors. The rooms are gorgeous! The staff was equally helpful to us during our stay and day of the wedding. Truly, one of the most beautiful places and hotels where I have stayed. Love! Love! Love!
On a recommendation of a well to-do -and well-travelled friend we booked here over the Palazzo Avino. We were told the service was world class and second to none.
We were not disappointed. I think it would be fair to say that my husband in particular is quite fussy and having arrived from the Excelsior Vittoria in Sorrento and an excellent experience we were nervous. Our initial room (not their fault, more our agents) was not to expectation but 2 rooms later we were very happy. (68 garden room very spacious)
The hotel has a lot of space. Whilst being full we always felt we were not crowded. The grounds are immaculate and beautiful. The pool is excellent. I think maybe 18-20 metres long so you can swim decent lengths and the view is one of the most spectacular I have seen.
The food was also very good. Our first lunch in the Belvedere overlooking the spectacular Minori and Maiori became too good. Nicolas and colleagues looked after us brilliantly and we ended up having 2 bottles of wine! The local anchovy and lemon pasta is outstanding.
At that point we asked to meet the manager,Franco Girasoli, merely to pass on good wishes from our friend. The staff were nervous in case we were moaning but we were not. And Mr Girasoli made himself available and very welcoming.
The hotel boat from Amalfi to Positano and back is a lovely 2 hours with the amiable Salvatore is a great way to spend a morning. A complimentary shuttle takes you back and forth and is about 20 minutes.
Ravello itself is just a wonderful place. Initially we were worried too quiet but it was perfect. The quite excellent JJ, head concierge, recommended us some great restaurants and we ate in several lovely local places as well as the Belvedere on site. Vittoria is a highlight and to be honest the best pizza we ate on our 10 days (sorry Belmond but yours isn’t a patch!) Trattoria da Lorenzo in Scala also great we ate there twice. Be warned -it’s a €40-50 Euro return for a 2.2km journey dependent on the driver...
And so to the rooms. Surely one of the most important parts of a hotel. We slept in 3 different ones so we can concur it’s certainly consistent. Gorgeous bedding. Lovely bath products. Turn down and housekeeping exceptional. Although we did smile at the video players... a nice nod to older times
We left after 4 very wonderful days to travel to Positano.
This is not the end of our story at Belmond Caruso. We lasted just 22 hours in Positano. Maybe we had been spoilt in Ravello and Sorrento. Or maybe it was just bad (Covo dei Saraceni ...). That is another story.
It was such that my husband e-mailed Mr Girasoli at 11pm from our Positano room to ask if we could come back. And he replied that night.
So on a water taxi from Positano to Amalfi the next morning we returned. 25 mins by water and 20 by car and we were back at Caruso by 11am. And how happy we were.
Greeted like old friends by the exemplary front of house staff we were given a wonderful room (64) and a fantastic welcome. The second time round was even better.
A huge thank you to Rosie for sorting our new room, JJ , Ariana, Mario (our favourite waiter) and all the other wonderful staff. The pool ladies, the bell boys... all wonderful.
As Mr Girasoli said himself ,”we are nothing without our staff” and so true. Every single member of staff we encountered were happy to be there and rightly so. Hospitality is the best industry in the world (its what we do too) and we should always be proud.
We thank you and see you again.
My husband I recently returned from our honeymoon in Italy following our elopement wedding on 28 June at the Belmond Caruso hotel. We would like to share our thoughts on our experience with the Caruso staff.
Upon our arrival in Rome just a few days prior to our wedding, my then-fiance developed a severe eye condition that required immediate surgery. Our doctors initially advised that travel immediately afterward would be dangerous, and so with great sadness we were forced to cancel our wedding - the ceremony and room at the Caruso, the officiant, our photographer, flowers, everything.
He had the surgery in Rome on 26 June, two days before our wedding was to have taken place, and the procedure went very well. When he returned to the hospital the next day to check on his recovery, the doctor was so pleased with his progress that he gave us permission to travel immediately. So we made what seemed like a crazy decision to try to put the wedding back together - with one day's notice.
When I called the Caruso to see what might be possible, the staff sprang into action to help us. Francesca in the events department was a star - she assured us that we could still have the ceremony in the same location, and then not only helped us secure a new room at the hotel (plus an additional one for my sister), but personally called the officiant and musicians on our behalf to ensure they were still available for our ceremony. In the meantime, our party jumped on a train to Ravello.
When we arrived, we were greeted by the staff with a sincere and heartfelt outpouring of joy and happiness. Flavia, who checked us in, welcomed us with hugs and the biggest smile we've ever seen. Soon thereafter, other members of the staff who had learned of our unusual story began to appear at the front desk to congratulate us and give us their good wishes. Immediately, we felt like we were "home" and with beloved family.
We were absolutely blown away by the hotel's beauty, inside and out. From the view from our personal terrace to the world-class infinity pool, we felt like we were on a movie set during our entire stay. Every detail is five-star. And yet, we found the vibe at the hotel to be peaceful, relaxed, and not at all snooty.
Our small wedding was perfect down to the last detail, and we felt enveloped in a cocoon of love and happiness during our entire stay at the Caruso. In addition to Francesca, we would like to recognize in particular JJ, the amazing concierge; Roberta, Flavia, and all the people who helped us at reception; Luca, the kind and expert waiter who served our wedding dinner; and Carmello, entertainer extraordinaire, who encouraged us to have a really fun impromptu dance party in the piano bar afterward. Without fail, every single staff member we came into contact with was kind, friendly, patient, and completely professional. We can confidently say we have never had a better experience at a hotel.
Our only regret is that we couldn't stay longer. We won't make that mistake again. Belmond Caruso has earned our business for life and we can't wait to come back!
There aren’t enough stars available for the Belmond Caruso - it really is as simple as that. I can shower this hotel and the stay there - fourth leg of my Italy trip - with superlatives at virtually every level.
Pre check in - we had an overnight stay in Capri (leg 3) leaving the Palazzo Avino (leg 2) which is next door to the Belmond Caruso - so our luggage was transferred to the Belmond whilst we travelled very light to Capri. We popped into the Belmond Caruso ahead of our departure from the Palazzo Avino to advise them of this and our plans to on our own return via Positano. We were advised of the complimentary shuttle between the hotel and Positano and given the address of the bus stop. However to be sure, the lady at reception provided her personal WhatsApp - no hesitation - so that we could ensure we were at the right place at the right time. It proved to be very useful. We caught the shuttle at the appointed time thanks to the communication.
On arrival we were greeted at the front desk by a very warm welcome from the collective front desk team including the General Manager. Our suitcases were already in our room whilst we were given a tour of the property and what a property. In the same way as the Palazzo Avino occupies a cliff top presence the Belmond Caruso also occupies multiple levels down the side of the cliff facing Amalfi but it also benefits from the other side. As a result the best hotel pool in the world occupies pride of place at the top - with unparalleled views of the Amalfi coastline and the surrounding greenery around Ravello.
The grounds are perfectly maintained and the gardens as gorgeous and colourful as you might expect from an Italian garden.
When we finally arrived at our room and walked in our jaws dropped. It was an enormous room opening onto its own terrace area. The whole of our room at the Palazzo Avino would have fit into the bathroom of this room. You could swing a giraffe in this room!! We were given an executive suite (70sqm of internal space although it felt bigger) as well as a very spacious terrace. Elegant, spotlessly clean, well thought out with a safe hidden surreptitiously behind a picture. Coffee and tea was provided for - standard in most locations - but the first (and only) time I saw it in Italy on this trip. We fell in love with the room instantly. The bathroom had all amenities.
We took it easy for the rest of the day wandering around the grounds and discovering the hotel generally. Our room was half board and hence we ate at The Belvedere at dinner. We had already scoped out the menu which is on display at the bottom of the steps leading up to the restaurant ( and eventually the pool ). The lobster main course (for 2) was available for a reasonable supplement which we opted for. Superb as were the simple grilled vegetables that accompanied the dish - seasoned well and allowed the natural flavours come through. Service at the Belvedere - friendly, helpful, very engaging with a superb maitre’d who was funny to boot.
As usual I requested access to the pool pre normal opening time of 9am and once again was allowed to swim early. The only difference this time being that we would need to be escorted to the pool from reception by security who would unlock the access gates. The pool - as you can see - is breathtaking. It’s an infinity pool with the infinity edge offering the full on Amalfi coastline view as well as the green view towards the left. It’s also deep - to 2m 20 - deepest at the infinity edge and a sizeable enough pool to provide a good swim. Non swimmers are also able to enjoy the pool in the shallower half (away from the infinity edge). One of the highlights of the whole trip was being able to use this pool and to be able to use it without interrupting anyone else - we wanted to take pictures too.
Breakfast - like all the ones we’ve had in Italy were buffet style continental with eggs cooked to order. The range at the Belmond is wider than the others we’ve seen. We were also able to take advantage of the hotel’s private boat cruise along the Amalfi coast out to Positano from Amafi. Nice to be able to see the coastline from a different angle. The boat comes naturally with the boat navigator but also a guide who would talk us through a lot of the sights along the way. Although we didn’t take up the option we were offered a swim in the sea at one point. The return back to Amalfi is gentler and given the gentle rolling of the sea and the superb weather you can doze off under the sun.
On our return we couldn’t resist using the pool again. As expected it is a supremely popular pool.
The General Manager took us over to the newly opened villa Marguerite - a separate property owned by the Belmond for a tour.
We decided to take our last breakfast in room which was set up for us in the terrace garden. Quality was superb especially given that they had to deliver to us and then set up. Ahead of our departure we also got to see another executive suite. Both the villa and the executive suite had their unique touches which made them really quite interesting options as part of the hotel.
The hotel organised our ride on to Napoli airport - cars are restricted to residents in Ravello as there is a general lack of space so our driver was a helpful local who took us along scenic green routes offering a different side to Ravello.
Our stay at the Belmond Caruso was magical. The properties, the grounds and the location is stunning and well maintained. All these help make a stay a memorable one. The pool is to my mind the best in the world - surpassing Bangkok’s Mandarin Oriental Pool. However, it can never be just the property and property related services/amenities that put a hotel at the very top - it is and always will be the service. From pre check in, the accommodation to our requests (whims), the restaurant, the guided tours, boat trip and final departure every single point of contact with staff was exemplary. Warm and friendly through out we were saddened to be leaving.
Superlatives? Flawless, unsurpassed, outstanding, generous, warm, friendly, unstinting and memorable. I have only one comparison - the Mandarin Oriental Bangkok which has stayed at the top of my list for years for exactly the same reasons and for its consistency. There is very little in it but the Belmond Caruso now takes pride of place at the top of my list. Superb! Am looking forward to a return visit. That pool ......!