4.5
Very Good 2434 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Casino
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at The Palace of the Lost City at Sun City Resort in Sun City, you’ll be minutes from Lost City. This 5-star hotel is within the region of Pilanesberg National Park and Mogwase Shopping Center.

Rooms

Make yourself at home in one of the 335 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Encounter the local wildlife with a safari, then enjoy recreational amenities including a casino and a golf course. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). If you’re ready for some gaming fun, you can hop on the complimentary casino shuttle.

Food & Drink

Grab a bite to eat at one of the hotel’s 3 restaurants and 3 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 11 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

The Palace of the Lost City at Sun City Resort
Sun City Resort
Sun City, 0316 South Africa

Reviews

4.5 Very Good 2434 Reviews
Nice experience
Reviewed 8 hours ago

We stayed at the Palace Hotel for six nights and it was a very enjoyable experience. The Hotel shows a bit of its age, but it is still amazing. The room overlooking the pool area was nice and quiet. Breakfast was fabulous, the choice of food was amazing. We ate in both à la card restaurants and they were both very good. You have to reserve though as seats are limited. On 3 evenings we went to eat elsewhere as both restaurants were already fully booked, but there are plenty of other restaurants in the resort with a shuttle service provided by the hotel. The two golf courses of the resort are both very close by and both are very challenging, especially the Gary Player course. The huge pool at the hotel was an excellent place to cool down and relax after our time on the golf course. All the staff was very helpful and friendly.

Wonderful trip for a 40th birthday and wedding anniversary
Reviewed 1 week ago

We stayed here in February 2019 for a joint 40th birthday celebration and wedding anniversary. The hotel is charming, decorated in a style halfway between Las Vegas and Africa, the rooms and bathroom were huge, excellent service, a bottle of wine on arrival plus champagne as an anniversary gift. We were very well looked after. The food was excellent in the hotel restaurant, and being in the Palace free cars were available to take you anywhere you wanted in the resort - if you are in the other hotels you have to wait for a shuttle bus.

Pure fantasy but fun
Reviewed 2 weeks ago

The grand old lady is still pretty amazing, not quite as spectacular as in its prime but well worth a brief stay . The room rates are high for South Africa but on par with 5 star offerings in other parts of the World . The problem is that the staff is not really World Class , ok this is Africa , but I can’t help thinking that management could do more to train them , assuming as I do that they are trainable . They are mostly friendly and polite , with the notable exception of the lady at check out who when asked if she could e-mail me the bill I had just paid, retorted « do you really think I have time to do this sort of thing »...never in all my years of travelling in luxury hotels have I had this type of response . Enough of that , the rooms are large and very comfortable ...the bathrooms also but looking very much their age .
I first stayed at the palace about 15 years ago , and yes the clientele is very different now with a large contingent of members from the emerging black middle class . That is all for the good ....The spectacular main dining room offers an impressive buffet breakfast and dinner .
Bearing in mind that the Palace is in the middle of the bush , it must be quite challenging to produce . Ok this is not Paris or New York so no Michelin stars , but it serves its purpose .
The massive artificial beach with its wave machine is great fun for the kids , less so for the older folk because of overcrowding especially at weekends ...all in all an experience worth living , but perhaps not too often .

Declining Standards
Reviewed 2 weeks ago

We have been visiting regularly over the past 5 years and have experienced a notable decline in standards. The facilities are generally outdated and urgent need of modernisation. The temperature reached over 40 deg during our stay and our aircon was not working. After making two calls we were advised that the aircon was not working (duh?) and that it could not be fixed. No reason given.
When we arrived there were no towels in the room and the next day no face-clothes.
Breakfast was even worse in that the menu has been reduced but we were harrassed by bees inside the facility. During high tea, the entire cake selection was covered by bees. We will not visit again soon!

A taste of luxury
Reviewed 2 weeks ago

We decided to spoil ourselves by staying for one night at The Palace. We took advantage of an online package with a R1000 F&B refund included. The website had a link to take advantage of the offer but the link did not work. I telephoned to query this and the booking was then made telephonically, but the person making the booking was not too sure about the voucher. Finally it was agreed that we would be entitled to the voucher. However when we checked out the voucher did not reflect and we had to persevere to get the benefit. I expect that most people booking in at the Palace would not concern themselves with R1000 but without the R1000 F&B refund we would not have made the booking. However the hotel was spectacular, and the staff were excellent. The rooms were nice, but no better than one would get at any good hotel.