4.0
Very Good 658 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rate includes buffet breakfast, guaranteed late check out and a round of golf; golf cart rentals cost $44, payable to the property
  • Service is personalized and friendly
  • Chef Zuki makes an excellent breakfast
  • The Freesia Spa
  • Recently opened, the hotel has spacious, fresh guestrooms
  • The Ernie Els golf course overlooks the Indian Ocean
  • Living like a local in George

What To Know

  • The surrounding area is quiet, best suited to those looking to get outdoors rather than go clubbing
  • Golf course is designed to challenge multiple skill levels
  • Babysitting should be arranged in advance
  • The hotel is just seven minutes from the George Airport
  • WiFi access in public areas (not in guestrooms)

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property Lobby living room flooring interior designer condominium Island

Overview

The Review

Located halfway down the Garden Route, which extends along the Western Cape from Cape Town to Port Elizabeth, the small town of George has long been an overnight pit stop for travelers. With the opening of the five-star Hyatt Regency Oubaai, home to South Africa’s first Ernie Els–designed championship golf course, it’s becoming a destination in its own right.

The 100-room Grand Hyatt, which shares the gorgeous 316-acre property with the Oubaai Golf Estate, brings much-needed five-star sleeping options to the quiet area around George. Rooms come in varying shapes and sizes but all are spacious and modern, with stylish decor.

{“type”:”img-inline”,”src”:”/static/images/product/properties/editorialreviews/9974/pgal-53987-1294851571-full.jpg”,”width”:”275″,”caption”:”The hotel has an outdoor swimming pool as well as a wading pool nearby, just for kids.”}The development also has three restaurants, a bar and the delightful Freesia Spa, which uses local treatments to heal weary shoulders after a round or two of golf. If you’re traveling with kids, babysitting can be arranged prior to arrival.

For swimmers (and those who like to lounge in the sun), there’s an outdoor swimming pool with a separate wading area for kids, as well as access to the development’s Lifestyle Center, which has another two pools, one heated and one for laps. There’s also a squash court, a tennis court and a kick-ass gym for getting in tip-top, tee-ready golf shape.

Outdoor buffs will dig the natural location. Once the site of a prehistoric settlement, it’s bordered on one side by the Indian Ocean, on another by a river valley and on two others by dense green forests and other natural vegetation. From surfing the Herolds Bay break to chilling on the picturesque beach or hiking the Oubaai Heritage Trail, there’s no shortage of things to do off-site. Other activities include dolphin and whale watching and trips to nearby vineyards.

How to Get There

Oubaai Hotel Golf & Spa
406 Herolds Bay Road
Herold Bay, 6528 South Africa

Reviews

4.0 Very Good 658 Reviews
We always return
MrsPLP

We have stayed at Oubaai Hotel & Spa on a few occasions. We just love it there. The Spa and Hotel are tastefully decorated and high end. The sea view rooms are well appointed and very spacious. There are diverse dining experiences and the full English breakfast is always a treat. We enjoy the atmosphere, amenities and friendly staff.

"Expected more"
Brits02

We opted to stay here on our way back to Jeffreysbay because of a good special they had running. I expected a lot from this hotel as i have been at plenty of Golf Resort Hotels in the past. On arrival i was met by a very friendly young man named Sipho which was the porter he was fantastic. The front desk was not to bad they could have given me a bit more info on the hotel facilities as this place is very big and very confusing. We stayed in the Executive Suite and once i opened the door i knew the AC was not working it was like and oven inside the room. I adjusted it but too no avail it did not cool the room at all. We decided to go for lunch there was also just one restaurant open on a Sunday which is poor. The food at the restaurant Harold's was very tasty i must add we liked it. I asked the front desk to have a look at the AC upon arriving back at the room i only found that they adjusted it on the pad which i also did but it did not work so they actually did nothing. That night was terrible of the heat in the room it felt like a heater was on. We also wanted in room service upon phoning the number given they said no there is no service available not even front desk knew from where we could order food from. I would go back to give them another chance to fix the problems as i felt like they can do better.

Garden Route Road Trip
Verb71

Travelling the Garden Route one has a vast amount of opportunities when it comes to booking especially when doing it out of season. All depending what you are looking for and what your plans are for sightseeing, location and budget. This was my first ever booking in a Golf Estate and definitely will be the last.

Booking was easy and straight forward; check-in was a breeze and a basic run down of the property was given. The assigned room, #260 was booked as ocean view but only from the lounge balcony was a small piece of ocean was visible.

Upon entering the room the vingcard door lock backing plate was lying on the floor, ongoing issue as a good amount of silicone was visible instead of the assigned screw. General cleaning was up to standard to the untrained eye. Upon looking deeper it was below expectations. List as follows, large amount of mould around the tub and shower drain, excessively dirt shower grill and drainage area, general dusting not done, visible blob of a nasty dark substance on the dresser, dried mucus on the table where the phone was. Visible bird droppings inside the room, no writing matter in any draw, the coffee machine water reservoir had organic growth inside enough to leave a visible fingerprint mark inside it, health issue and sanitizing protocol not being followed. This was addressed to the front desk with no follow up calls or resolution at the time.

Using the wash basin, bath or shower water surprised us with extreme dark brown water from all the faucets. Thought it was brackish water and it would clear up which it did not after running the water for a few hours. Front desk was called and we were advised that they had a pipe burst and had faced some challenges due to this. We had no hot water for the evening due to the running of the taps to clear the pipes. If this was explained to us upon check in and to advise the front if we had challenges with brown water as soon as we arrived at the room they could monitor the amount of rooms effected and so change us if need be. This did not happen; maintenance was sent and I was advised the problem will be looked at in the morning. Case closed.
Open electrical socket where a table lamp must have been removed and a cover not placed to close the exposed wires, kinda a safety issue on its own... This was for the room.

The following morning I was able or lucky enough to meet with the GM, Brian who listened to all my challenges and looked at the pictures. He was shocked and kind of speechless. He ensured all noted challenges will be addressed. We were out for the entire day and upon return the room was super clean and one could actually smell that cleaning chemical was used. A few areas were skipped but at least the big ticket items were addressed.

As for dinner the assigned restaurant was not really enjoyable due to a group of rowdy patrons. We had dinner in town. Breakfast location due to the group booking of a company was not the best experience.

This was poor when it comes to food line or buffet set-up, no sneeze guards, food exposed, ready to eat fruits no tongs available and watching people pick up fruits and place them back was gross. Fruit platter below waist level watching guests clothing items touch the fruit was bad enough let alone larger guests who ended stretching over the said items with their shirts lifting up was even more upsetting. Breakfast side stands were stacked and looked gross an eyesore on its own. Tables were not sanitized after use and only wiped down with a side towel that was not rinsed at any given time. This was also addressed with the GM and slight changes were noted the next day as for the food line and set up it was still the same.

Overall not the greatest experience... I can be contacted for further info if need be. I did not ask for any complimentary items, I did not request a room change or ask for discount. I will add for the items listed as a gesture of good faith a discount could have been offered or placed on our bill. Then again not sure how the protocol is for such issues with the Golf Estate.

The few staff that we were in contact with were polite, genuine, sincere and apologetic in regard to the noted challenges.