4.0
Very Good 601 Reviews
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This Hotel meets our standards
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What We Love

  • Rate includes buffet breakfast, guaranteed late check out and a round of golf; golf cart rentals cost $44, payable to the property
  • Service is personalized and friendly
  • Chef Zuki makes an excellent breakfast
  • The Freesia Spa
  • Recently opened, the hotel has spacious, fresh guestrooms
  • The Ernie Els golf course overlooks the Indian Ocean
  • Living like a local in George

What To Know

  • The surrounding area is quiet, best suited to those looking to get outdoors rather than go clubbing
  • Golf course is designed to challenge multiple skill levels
  • Babysitting should be arranged in advance
  • The hotel is just seven minutes from the George Airport
  • WiFi access in public areas (not in guestrooms)

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

Located halfway down the Garden Route, which extends along the Western Cape from Cape Town to Port Elizabeth, the small town of George has long been an overnight pit stop for travelers. With the opening of the five-star Hyatt Regency Oubaai, home to South Africa’s first Ernie Els–designed championship golf course, it’s becoming a destination in its own right.

The 100-room Grand Hyatt, which shares the gorgeous 316-acre property with the Oubaai Golf Estate, brings much-needed five-star sleeping options to the quiet area around George. Rooms come in varying shapes and sizes but all are spacious and modern, with stylish decor.

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For swimmers (and those who like to lounge in the sun), there’s an outdoor swimming pool with a separate wading area for kids, as well as access to the development’s Lifestyle Center, which has another two pools, one heated and one for laps. There’s also a squash court, a tennis court and a kick-ass gym for getting in tip-top, tee-ready golf shape.

Outdoor buffs will dig the natural location. Once the site of a prehistoric settlement, it’s bordered on one side by the Indian Ocean, on another by a river valley and on two others by dense green forests and other natural vegetation. From surfing the Herolds Bay break to chilling on the picturesque beach or hiking the Oubaai Heritage Trail, there’s no shortage of things to do off-site. Other activities include dolphin and whale watching and trips to nearby vineyards.

How to Get There

Oubaai Hotel Golf & Spa
406 Herolds Bay Road
Herold Bay, 6528 South Africa

Reviews

4.0 Very Good 601 Reviews
Nice large rooms but booking the upgrade including club lounge access was not worth it
Reviewed 1 week ago

This was the second time we stayed at the Oubaai Hotel. Last time was in November 2016. The hotel is very nicely located, nestled between green hills of the golf-court and the coast. The surroundings are absolutely stunning. This time we booked two nights in a club room, on the third floor of the main building. This, honestly, was a huge disappointment and not worth the extra money. Guests staying in a club room have access to the club lounge. The club lounge offered alcoholic beverages and snacks from 5-7 pm (is what we were promised when booking). The only drinks that were served were red or white wine, so no beers or any other alcoholic beverage). When we entered the club lounge around 5.30 pm, the bottles of wine that were placed on the buffet were almost empty and there was hardly any food left. Only shortly before 7 pm a staff member came by to restock the bar/ clean-up. Besides the snacks and drinks one would expect coffee / tea and mineral water being offered during the whole day. So the next morning early I went to the lounge to make myself a coffee, but all coffee pads (it was a Nespresso type of machine) were taken away. When I called the reception to ask to provide coffee, I was told that the beverages will only be available as of 10 am. As we were away during most of the day (sightseeing, activities) the club lounge provided little extra value to us.

Also, there is a lot of room for improvement for breakfast. Choice is somewhat limited, cappuccino/ espressos are only available at an additional charge and service at the egg station was rather slow during our stay. Staff members were all very friendly though.

The room was great and the bathroom fantastic. The bed was very comfortable and the views from our room great. This hotel used to be a Hyatt Regency in the past, so the hard product seems to be Hyatt (regency) standard. The soft product though can and should be massively improved as the infrastructure is there to make this an outstanding place.

Cleaniness of the hotel
Reviewed 2 weeks ago

My friend and I were accomodated last week and was dissappointed to find that the bedding was not changed and the room still smelling cigarretes. There was hair & earbuds on the foyer that remained there until our departure. All hotel windows need to 1be cleaned as they look terrible. The place is beautiful and has nice view but its not clean as one expected it to be.

A true sample of excellent hospitality!
Reviewed 4 weeks ago

Without doubt one of the favorite hotels I stayed during my time in George! Upon arrival we were warmly welcomed by the staff and general manager. The staff was extremely friendly, the restaurant very flexible (appreciate this!) and the restaurant supervisor deserves a special thanks. We had two great evenings here, which obviously also added up to the experience.

The scenery was beautiful, with expansive views of the Outeniqua Mountain range and Oceans.
The hotel is in immaculate shape and full of amazing artwork.

The atmosphere is so special that it really felt like home to me. All respect for the general manager who does a great job here; a true sample of excellent hospitality

Not up to Par
Reviewed 1 month ago

Whilst the decor and location of the Cucina Restaurant are impressive the service and delivery are not. To even get booking is a battle - no one in the Restaurant answered when I tried to make a Brunch reservation. Eventually the Reception took my booking - and failed to pass this on. When I arrived with my 3 guests there was no record of my reservation - fortunately there had been a cancellation. The Brunch Buffet was a disappointment - who ever heard of a Brunch without bacon, hash-browns,onions or chips! There was only one Chef cooking eggs and even she disappeared for ages chasing up plates, which had run out ( like several of the buffet items). The Toaster also only delivered warm bread. All in all the general impression was of under-resourced disorganisation- just not up to Par.

Oubaai - Oh Boy!....and Not in a Good Way
Reviewed 1 month ago

First I need to start by saying this is not a five or even 4 star hotel. It is the most expensive hotel we stayed at in South Africa and does not come close to giving value for money. I expect that hotel management will post (cut and paste) the exact same comments they have for every other recent review on Trip Advisor. They will say that they appreciate the feedback and that they will work to do better. I want to tell them in advance that words aren’t enough! You need to do something!

The good - the views on the property are good although as advertised a long way from the sea. The young man who brought our luggage was pleasant, efficient and friendly. The security folks at the front gate always greeted us with a smile and were super friendly. The hostess at breakfast was also very friendly and efficient each day and the breakfast was ok although charging 20 rand for a cappuccino or Americano is robbery in a hotel that charges what they do for rooms and considers itself a 5 star hotel. The manager I spoke to when we requested a change of rooms was also very helpful.

The bad - The hotel is generally showing a lot of wear and tear. When we arrived in the first room, the door in the ceiling that accesses the mechanicals for the room was open in the bathroom. I nearly hit my head on it. The air conditioning barely cooled the room at its highest settings. There were large cracks in the ceiling. There were mosquitos or other small biting insects in the room. To be fair we changed rooms the second day of our 3 day stay to a room that was acceptable. The chairs in the dining room where they serve breakfast are disgustingly filthy. The staff in the hotel (other than those mentioned) in general are lacklustre at best. When I informed them at the front desk that we had no shampoo in our room early in the morning I was told each room had shampoo but even if we didn’t, that housekeeping doesn’t open until 8 am (it was 715). They then begrudgingly got me shampoo. Our friend who was in her own room noticed that her phone didn’t work shortly after check-in. She notified the front desk as did I since we could not contact her. Over twenty four hours into our stay after several more communications with the front desk her phone still did not work. She also had a light on the headboard in her room that no switch turned off. She reported that first thing in the morning and at 4 pm nothing had been done. It took a rather terse phone call (after several other attempts to resolve the issues) to get the light disconnected and the phone replaced. After we returned from our day’s outing her room had not yet been serviced for the day. When she called the front desk (from our room as her phone didn’t work) the clerk argued with her saying that since she didn’t put a card on her door requesting service the room wouldn’t be serviced. She was then told that the ‘do not disturb’ sign was on her door. It was not. She was also told the service would be done with the turn down service. Interestingly there was no turn down service on each of the 3 days we were there. It seems excuses, lies and arguing are a key part of the staff culture for some at this hotel. Uppermost management was nowhere to be seen and it is my guess that the real problem starts there as witnessed by the repeated copied comments on Trip Advisor.

After these experiences we just decided to avoid the staff involved....we had prepaid and our options seemed somewhat limited. Sadly on checkout there was one further issue. Our bill was different from our friend’s bill for exactly the same room booked at the same time and quoted at the same price. When I questioned it we were told it was for ‘some sort of tax’. We asked why one bill had it and the other didn’t and we were told they didn’t know why. We asked to speak to a manager and were told there wasn’t one on duty and they didn’t know when one might be around, This was at 845 am on a weekday. They finally agreed to reverse the extra charge.

We’ve been in Africa 7 weeks on this trip and have spent literally hundreds of nights in hotels all over the world over many years on other trips....NEVER have we had to let housekeeping know they have to do their job and clean/make up a room each day and rarely do staff argue with you.

This hotel sadly simply misses the mark....all in all it was a very disappointing experience. Staff arguing and lying and housekeeping not doing their job is unacceptable in any class of hotel let alone one charging nearly $300 USD a night.

This has to be one of the worst hotel experiences ever....next time we are in a George we will find other accommodations.