InterContinental Johannesburg Sandton Towers
What We Love
- A skybridge walkway to the Sandton City Shopping Centre
- Live jazz music at the Atrium Lounge every night
- A nine-room spa and fitness club with personal training services
What To Know
- Free WiFi
- Pets are not allowed at this hotel
- In-room dining is available 24 hours a day
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
With an above-it-all vantage point of Johannesburg’s cityscape, the Intercontinental Sandton Towers is a commanding figure in the South African metropolis. Nightly jazz music mingles with simply-prepared international fare at the Atrium restaurant and bar. Nine rooms and a host of treatments fill out the spa’s service list, and a mezzanine fitness center offers personal training options. Rooms lack design pizazz but feel inviting with a muted color palette of cream and beige, pillowy beds, DVD players and coffee makers.
In the Area
North of Johannesburg proper, Sandton is a high-class district with the best of both worlds: the slower pace of suburbia with downtown vibes. Start the day peacefully with a walk at Innesfree Farm Park, and head into town to browse the boutiques at Nelson Mandela Square, a European-style piazza with live entertainment. Gallery 2 highlights almost 50 local artists with rotating exhibits and a multi-cultural collection that’s as hip as it is diverse. For dinner, head to The Butcher Shop & Grill to sample South African fare.
How to Get There
This is one of my favourite hotels so it's sad that I should be writing this review plus I have been staying with IHG hotels for 20 years now and I am a Platinum Elite Member.
In April this year while staying at the hotel I went to the gym only to find:
- half of circuit equipment's electronics not working,
- the one circuit machine is so tightly squeezed next to the leg press that I could barely use it,
- the one elliptical trainer was making a cranking sound
- the other elliptical trainer's electronics was not working - in other words, the dashboard was not functional, you could not increase resistance
- all the TV stations on the cardio equipment were out of sync with the actual stations
I called from the gym on my cell and spoke to the maintenance manager who said he would see to it immediately and have it fixed.
I returned to the hotel in Aug this year to find the equipment exactly how it was in April! I was totally shocked by having spoken specifically to the Maintenance Manager.
I called asked to speak to the Duty Manager and asked her to come to the gym. Her name is Lizelle Koeter (the Concierge Manager) as can be seen by the photo below. She told me the Maintenance Manager was no longer with them and she apologised and assured me it would be taken care of and even wrote me a note (as can be seen below) with a small torch as a gift, nice touch.
Unfortunately, however, I returned this month (November) to find the equipment in the gym in exactly the same terrible condition except for the one elliptical which didn't seem to crank anymore (maybe by luck) because it's quite clear that no-one has fixed the equipment and she has not checked on it. I am absolutely shocked, especially after her note and gift.
The hotel rooms are amazing, the gym is one of the best around (except for the above) the staff are great especially in the business lounge but the gym is a shambles, please fix it as I will be returning soon.
Very decent and well located hotel in Sandton's business district. So far nothing to say....
But what is absolutely INACCEPTABLE for a hotel of this standing is to go back to the room at the end of the afternoon and see that the maid has connected her mobile phone to my computer... Incredible!
When asked why the how at the reception (deciding to change hotels after this incident) the duty manager tells me that they will look at it and contact me again very, very soon (I am still waiting!)....
In short, an unfortunately deplorable service!
Friendly staff, excellent rooms, good connection to a shopping mall.
The pool is small, nothing special but the overall facilities are very good.
We enjoyed the rich breakfast and the lobby and the bar